ComplaintsforALM Kia South

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a service appointment on 8/22/22 to get an oil change and new tires,I paid $928.87. I was at the dealership from 3:30 until 6:45 pm. I get in my car on 8/23/22 at 6 am to go to work my tire pressure light is on indicating that not 1 but all 4 of my tires are low (24) needles to say now I have to miss work. I go to the dealership at 7 am ask to speak to service manager, I was told he was not in it would be in around 10 AM .I explain to the young lady **** happened she says your tires dont look flat But I will have them look at your car which they did and inflate the tires properly. It was at that point I looked at the paperwork and noticed that they had my mileage listed at ****** however my car only had ****** miles on it so now Im questioning if they even change the order being that none of the tires were inflated properly these are very basic things and I dont see how certified technician couldve worked on my car and this happened. I go back to the dealership from 9:45 to 10:15 and ask to speak to the manager they say they cant find him I leave and called their corporate office the corporate office informed me that I would need to speak to a manager to get any type of compensation or any of my money back I go back to the dealership around **** and asked to speak to the manager again this time he finally comes out only for me to discover he was actually there the second time I went and just refused to talk to me because I had a complaint. I saw him wearing the purple button down shirt and slacks I just didnt know he was the person that I needed to speak to the second time I was there so now Ive wasted gas going to the car lot three times after missing work. Upon speaking to the service manager K dub he introduced himself to me Per corporate his name is ***************************. He explained to me that in a perfect world I wouldnt of had to come back and it was just a one off and all he could offer me was a free oil change which was an insult.

  Business response

  08/26/2022

  We apologize for the issue with your tires. We certainly understand that new tires can expand and will require additional air pressure from time to time. We added air to your tires to correct this issue the next day. You requested us to refund the entire labor for the install of tires, we declined. We offered an oil change as a gesture of good will on our behalf. We stand by this decision. If we can be of further assistance let us know.

   

  ***********************

  General Manager

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 14, ********************** to the ALM kia ********** in Union city ga to be serviced due to the struts coming up. When I arrived I was told to leave my keys with A service worker and I would receive a call once the diagnostics were done I then handed over my keys and got into the car directly behind me witch my mom was driving. After a few days went by I called in and asked the status of my car and was told it had not been started on. I then asked to speak to my adjuster and once he arrived to the phone I was told they would be starting for sure the following day! Once I received the call the following day I was told what was wrong with the car I then asked if I left it there how long will it take and the price. I was quoted **** I then was told every other day something else went wrong While fixing it. So the balance came to **** I paid the ******************************** the very next day due to it braking down. They told me they would correct it and allow me to know when its ready for pick up once my son father arrived he was told it wasnt paid for and that the balance was still **** so he paid not knowing I paid. My things were stolen out of my car while in there care and I was told by the ** its not their responsibility due to me signing paperwork (witch I never signed) or was asked to sign paperwork at anytime. I then called Coperate and was told they would provide me with my receipts and my signed paperwork and have yet to receive anything! They over charged me and will not return my money! I sent the receipt for my stolen shoes and was lied to about how that will be handled as well! This entire place is a scam and have been for years! I also never gave permission for my car to be giving to anyone including my sons father as hes not on my insurance and they still did that and didnt have him sign and just gave it to him. I had to call and find out it was gone! Mr ************* extremely rude was so rude I had to record the way I was being spoken to

  Business response

  08/25/2022

  We have had to contact the police on each of your visits to the store. You are no longer allowed on our property.

  ALM Kia **********************

  Customer response

  08/25/2022

  I will not return to the property but ** still awaiting the signed papers saying theyre not responsible for my property and the receipts. 

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my 2018 CLA 250 ******** in April from this dealership. I was given 4 free oil changes. I didnt have any issues with my vehicle. My last oil change is when there was a problem. I went in on Monday 08/01/02. ***** was helping me, she explained it would take 2 hours for my oil change but no worries we'll wash your car and rotate your tires. I said ok. she said ill keep you updated as well. she contacted me 2 1/2 hours later I got back to them an hour later. she said your car is ready. when we got to my car she said "oh because your back tires were a size 42 and your front were 41 we couldn't rotate them. I said ok, i understand I got new tires because my other 2 blew out. As i was leaving the car lot i noticed my car sounded as if it was rattling i thought maybe the attempted to change it and realized they couldn't and put the tire on wrong. i went home told my mom about it and my partner even had him ride to the store so he can hear the noise. When i came back in town Friday before driving my car i went to the dealership and when i got there i asked for the manager, the guy said ***** is in a meeting the other guy said whats wrong can i help you? i explained you'll did something to my car and the other guy said "another one" amongst each other they said ****** in the meeting about that other car. Meanwhile a lady that was standing waiting caught my eye contact and said they messed my car up i hate coming here but the other one is to far. ***** then comes out, i explained to him my problem. He asked me to ride him around so he can hear. I did that and the conclusion was my shock blew. I asked well how did my shock blow? when i dropped my car off NOTHING was wrong so the question is what did youll do to my car in the 4 hrs it was here? ***** tried to say things like this happen but i explained once again there was nothing wrong with my car when i dropped it off. nothing was accomplished that day so i gave ***** a few days on Monday 08/08/22 i went back up *

  Business response

  08/12/2022

  Thank you for contacting us today. We did change the oil in your vehicle, we were not able to rotate the tires. The tires are staggard, meaning they are different sizes front and rear. The struts are a wear item, they can fail at any time without warning. The components of a strut are all internal, nothing to be serviced from the outside of the strut. While we understand these are difficult times for everyone, when we make a mistake, we own the mistake, and we rectify the issue. In this instance we did not make a mistake as we did not perform a service on the struts. 

   

  ***********************

  General Manager

  Customer response

  08/12/2022

   
  Complaint: 17704567
  
  I am rejecting this response because: when i dropped my car off there was nothing wrong with my car. no noise, nor was my car driving weird. When i picked my car up it had a rattling sound. i was told they attempted to change my tires but the tires were different sizes. Which means they did something other then an oil change. when i asked to review the footage i was told by ***** no they were unable to show my footage of my vehicle being serviced. it takes 3 to 4 yrs before struts go out. my car NEVER gave me any signs that something was wrong. UNLESS when i purchased my car in April they sold me a car knowing it was damaged. As for hard times i work just as hard as everyone else. Based on my experience and the reviews from this EXACT location they tend to conduct bad business. i will move forward in contacting a lawyer because ***** knows he and his company are crooks and purposely damaged my car. 
  
  Sincerely,
  
  *******************************

  Business response

  08/13/2022

  We respond to all complaints, in this instance we did not damage your struts as stated in the previous response. 

   

  ***********************

  General Manager

  Customer response

  08/13/2022

   
  Complaint: 17704567
  
  I am rejecting this response because: it seems like ***** covers up EVERYTHING. while checking EVERY REVEW from ****** to Yelp to Carfax his company damages people cars and covers up. But no worries this will not be the last from me. Youll have played with the wrong vehicle. I have time!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There is a supervisor at Alm ********** Union City by the name of ***** who is lying to customers about prices hes unprofessional he won't return phone calls he avoids phone calls he won't communicate I've called several times I've been hung up on I've been told he's not there I've been told he's in a meeting as if they're trying to hide him instead of helping the customers I've called them asking for the corporate number I've asked for the supervisor over him they all act as if they don't know the supervisor over him once I get in touch with corporate I will be complaining with them also I feel like I was scammed out of money for a service that was not done properly and now I'm being avoided in order to get the service done properly so at this point I no longer want their assistance I don't don't want them to reach out to me I'm done with Alm Motors

  Business response

  08/04/2022

  If you would like assistance to resolve this issue, reach out to me directly at **************************************** I will need the name the vehicle was under or the last 8 digits of the vin to further assist you. Look forward to hearing from you

   

  ***********************

  General Manager

  ALM Kia *********

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was was working on purchasing a 2019 Ram **** from this location of the ALM Branch. In addition, I also had my own pre approval auto loan from USAA and I also wanted to trade in my vehicle, but every time we came to some sort of agreement on the truck I would specifically tell them that I dont want to use any of the equity as a down payment towards the truck and they would still put it on the paper anyways. And also, there was questions I had because I was making sure that before I made a purchase on the truck, but they seem to get frustrated and show poor customer service and no longer wanted to earn my business. Fast forward to a week later, I went to ALM Gwinnett to find another vehicle and they told me they can transfer vehicles from other locations within the ALM company and we ended up agreeing on the deal for the equity and for them to transfer the exact 2019 Ram **** that I wanted from ALM Kia ****** In the process of going to picking up the truck from Kia ***** location with ALM Gwinnett they said they would have the truck detailed, serviced, and filled up with gas as well and didnt do any of that and said I had to do it on my own. So, after the deal was made I got the *********** was driving with the truck as well, the truck began to have mechanical and electrical problems with the truck where all the error codes was popping up, windshield wiper was going, the truck shut off while driving, etc. and this all happened while I was in ******* and before I even drove any where with the truck ALM Gwinnett did an emission test and said everything was good with the truck. To conclude, the truck was a lemon truck and when I tried to take it back and do an exchange or refund with my loan it was too late because it was pass the 5 day return policy. Moral of the story, I sold sold a lemon *********** would like either an even exchange with the vehicle since they didnt properly examine/service the truck which caused everything to malfunction or my loan refunded.

  Business response

  07/23/2022

  The issue you have described is intermittent as shown on your invoice from the Dodge store in **. "No repair at this time" The vehicle seems to be performing as designed. You are welcome to trade the vehicle in?

   

  ***********************

  General Manager

  Customer response

  07/23/2022

  When I returned from ******* the problem began to start again. The *** was the problem and had a check engine light on and shut the truck off from driving. 

  Business response

  07/26/2022

  The RO (repair order) submitted states no repair at this time? Which means the vehicle issue you describe cannot be duplicated? There is nothing that can be done at this time. You are able to trade the vehicle if you so desire unfortunately you are out of the exchange policy we offer.

   

  General Manager

  ***********************

• Initial Complaint

  07/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2018 jeep wrangler jl was sold illegally with failing emissions. The jeep had been on the service department for 2 weeks and every time we call they keep pushing back the date. We have repeated asked for better communication, and they have not once called us to give us updates.

  Business response

  07/09/2022

  Thank you for letting us know about the communication with you. Our service manager ***** will be reaching out to you soon, our plan is to have you back in your vehicle by Monday afternoon or Tuesday. We have been waiting on parts to arrive for the vehicle, the last item arrived yesterday 07/08. We look forward to delivering your car back to you next week

   

  ***********************

  General Manager 

  Customer response

  07/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer response

  07/13/2022

   
  Complaint: 17543869
  
  I am rejecting this response because:

  repeated phone calls with no answer and no communication from service department regarding the 2018 jeep wrangler jl, was told by GM *********************** that the vehicle would be ready monday 7/21 or tuesday 7/22 from the first bbb complaint. It is now 7:45pm tuesday with no answers. if no resolution is made within the next 24 hours i will be filing a complaint with the clean air force department (regarding illegal sale of vehicle with failing emissions), and seeking legal action, to invoke lemon law. its so sad that all of this could have been handled if the staff of this buisness understood the value of communicating with thier customers. i would also like the vehilce delievered to my home as an act of an apology
  
  Sincerely,
  
  *******************

  Business response

  07/13/2022

  We spoke with your wife today 07/13 around 5pm.  We explained we have found the leaking hose and we are replacing this component; this should correct the issue. The part arrives Friday morning.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed a purchase for a car in mid April and selected a pickup date. I paid my deposit and received and account number with *** and first payment date. I was told for a month the car will be here in 3 days, every 3 days. No car. So I spoke with them for a refund and they agreed. Its 2 weeks later and I found a car at *** **** of Ga and I cant get a car. They reported to *** that I picked up a car, which is why I had an account number. *** wont give me and my husband a second loan because they just gave us one for the other car. When I contacted *** they said the dealership will have to call to verify I never received the car. The car came in this weekend and was sold to someone else according to the salesman but theyve hung up on me 3 times today and no one will call *********** to cancel this loan.

  Business response

  06/14/2022

  No issues at all canceling your loan at **** however we do need to collect the $1375 we have paid off on your trade vehicle. Once we have the funds in house we will pay out the loan at KMF

   

   

  ***********************

  General Manager

• Initial Complaint

  05/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When purchasing the vehicle they gave us a breakdown of a payment that included the purchase price of the vehicle and the appropriate taxes and fees for the city and ad valorem tax it did not show any dealership fees added charges or anything like that there is a $8000 difference in cost based on what we believe shouldve been totally financed and we were never given any paperwork of a breakdown of what is being charged to total the amount financed. From what we can tell we were charged extra hidden fees that were not disclosed nor talked about

  Business response

  05/16/2022

  ******************** Jr

  Thank you for your email today. I have reviewed your file in detail. I am concerned regarding your assertation of not having any fees disclosed to you during the sale. You signed the worksheet presented to you from the salesperson, you signed the **** of sale in the business office, you signed the menu in the business office, you signed the Gap form, you signed for the vehicles service contract, you signed for the wheel and tire policy and the final acceptance is signed. All of the additional monies paid, has been accounted for during your transaction.  

   

  If I can be of further assistance, please email me directly

  ***********************

  General Manager

   

  Customer response

  05/16/2022

  Docs and fees where electronic and where never given or seen the itemization of fees which would have alerted me something wasnt correct. I have asked for a copy but not getting any where if GAP insurance and the other extend contracts is 10 grand then I want them canceled immediately I have called multiple times to talk to finance and it hangs up every time. And cant get a call back. There is no itemized paperwork in what I was giving with the breakdown of fees 
  

  Business response

  05/16/2022

  You were here in the showroom and signed the aforementioned forms with all fees disclosed. We have numerous people that will attest to this point of fact. We will be happy to send you copies of the paperwork you signed.

   

  ***********************

  Customer response

  09/15/2022

  I purchased a Vehicle and was asked to sign paperwork based on an amount , the paperwork I received was missing 3 pages after a little over a week I finally got in touch with ****** in finance and he sent over the correct paperwork, the finance manager did not disclose the detailed paperwork detailing all the Extended Warranties added without my consent. A week or so later I asked all to be canceled. 4 Months go by with no credit to the Loan. Finally after me calling and emailing a check was sent to the bank to credit my loan but the check was short $1500 for Gap Coverage $687.00 short on the amount to the bank. Ive tried calling, emailing to no avail. They are now changing their story to say the money they kept is for cancellation fees which is a lie. They never disclosed that when they told me I would be refunded all charges they also say I didnt cancel until June and ****** said it would be canceled on may 17th which you will see in the uploaded photos

  Business response

  09/15/2022

  The bill of sale signed by you at point of sale lists all of the warranties you purchased. The signed copies of the warranties explain the cancelation process to you in detail. You signed a menu which deals the items purchased, price for each item and how each product impacts your payment. We are confident you are aware of what you signed for during your purchase. 

  Now we are still waiting on the gap form from you to cancel this product. please visit www.dealerloyalty.com, scroll to the bottom of the page click cancelation pdf and fill the form out. Once completed email the form to me to assist you we will also email one to you

   

  Sincerely,

  ***********************

  General Manager

   

  Customer response

  09/15/2022

   
  Complaint: 17204009
  
  I am rejecting this response because:
  I have the original paperwork and will send over I signed a tablet the paperwork I received was missing all the information and was missing 2 of the most important pages that is why I reached out to ****** in the first place. Clearly by your reviews online Im not the only one with this issue! Also if you would look I sent the email with cancellation form on Tuesday 9/6/22
  Sincerely,
  
  ******************************

  Business response

  09/16/2022

  We do not have the form requested. If you do not send the form we will not be able to cancel the ************** You have my email send the form as requested

  Customer response

  09/16/2022

   
  Complaint: 17204009
  
  I am rejecting this response because:
  Again here is proof I have sent it! I will forward it to you again, this is getting ridiculous your employee should have had this done 4 months ago when they emailed me telling me it would be done what kind of dealership are you running Ive never in the 8 cars Ive bought had any kind of trouble and issues like we have had with you guys.
  Sincerely,
  
  ******************************

  Customer response

  09/20/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ******************************

  Business response

  09/21/2022

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  ******************************

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/15/2021 I purchased a 2018 Audi A4 from ALM ********* (**** ************, Union City, ** *****). The next day the car was brought in for detailing and a fill-up. Less than an hour after leaving the dealership I could hear a clicking noise coming from the front driver side wheel. Upon reaching my destination I immediately texted my sales rep to advise of the noise. He told me to bring the vehicle back in for inspection. I returned to the dealership the following day 11/17/2021 where I was advised by the service center that the noise was due to the wheel covers. Over the course of the next few months, I continued to bring my vehicle in for the same issue. 11/17/2021 01/20/2022 01/27/2022 01/31/2022 04/07/2022 04/15/2022 On my last visit a complete diagnostic inspection was completed on my vehicle and I was advised that I had to have run something over and the vehicle would require $5000.00 in repairs to stop the same sound that I have been advising the dealership of since 11/16/2022. My car has not been in any accident since taking possession of the vehicle and my experience has been nothing short of awful. The disrespect I received on multiple occasions from the sales manager ***** and flat out lying this dealership has continued to do. I personally ran into the sales manager outside of the dealership less than a week after bringing my car in for a diagnostic where he advised that he knew I did not do the damage to my vehicle and the car was damaged at purchase. I was sold a lemon and the dealership has not done anything to rectify the situation.

  Business response

  04/26/2022

  Customer purchased on 11/15/201. Customer returned on 11/17/2021 to have the under shield removed that was hanging down under the front end. Customer returned on 01/31/2022 for a LOF. Nothing noted from customer regarding a noise. Customer returns on 03/09/2022 for an LOF and tire rotation. Nothing noted about noise. Customer returns on 04/15/2022 states front end is making a noise. Vehicle is out of warranty from the manufacturer, vehicle appears to have been hit by road debris. We contacted the extended warranty company, they declined to repair the vehicle. Road debris caused the damage. We advised customer to make repairs, customer declined.

   

  The vehicle does not appear to have impacted another vehicle, as stated the damage is caused by road debris. ALM Kia ***** will not participate in the repair of the vehicle due to the cause of the damage being road debris.

  ***********************

  General Manager

  Customer response

  04/28/2022

   
  Complaint: 17110192
  
  I am rejecting this response because: The under shield was removed due to the dealership advising this was the cause of the sound. The same sound continued and I made several calls and returned to the dealership on 01/20 01/27 2 additional times that were not noted in the dealership response. I did advise of the sound on the 01/31 and 03/09 visits. The dealership is now stating road debris when the text message clearly shows when the vehicle was purchased the same noise was occurring. The sales manager even confirmed he knows I did not cause the damage to the vehicle. I was sold a lemon and I need to be compensated with repair or replacement. 
  
  Sincerely,
  
  ***************************

  Business response

  04/29/2022

  The repair orders are signed by you during your visits. Nothing is mentioned in the repair orders as you have stated, which have been accepted by you and ALM Kia ****** Respectfully we decline your assertation of ALM Kia ***** knowingly selling a vehicle with an issue such as you have described. Once again, we will not be participating in the repair of the vehicle. 

   

  ***********************

  General Manager

  Customer response

  04/29/2022

   
  Complaint: 17110192
  
  I am rejecting this response because: As stated in my initial complaint I visited the ALM ******************** on 11/17/2021, 01/20/2022, 01/27/2022, 01/31/2022, 04/07/2022, and 04/15/2022. The only time I was ever asked to sign a repair order was on 04/15/2022. Please provide copies of signed repair orders by me for all visits and service to your center. Also the dealership has yet to address that the sales manager advised he knows the damage was not done by me and I was sold a lemon. 
  
  Sincerely,
  
  ***************************

  Customer response

  05/02/2022

  Per your request please review the attached text message thread between the sales rep and I advising of the initial issue. Please note the conversation between the sales manager and I when advised he knew I did not cause the damage and was sold a lemon was done in person at the local mall. Please let me know if there is anything additional I can provide. Thank you in advance.

  Business response

  05/02/2022

  We have nothing more to add to this complaint. Our decision remains the same, you signed off on the repair orders with no notes pertaining to any issues on the vehicle. 

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ~Vehicle purchased from ******************* March 29,21, with no known issues First signs of mechanic issues happened on Sep25th,21 as the vehicle lost acceleration coming off an exit ramp. Car would not accelerate past 25mph with a rattling noise coming from the engine when trying to accelerate ~On Oct9,21 I reached out to ******** *** inquiring about a diagnosis for the vehicle. *** informed me that most locations have significant delays and it would be 4-6 weeks before they were able to get my car checked out.~ With this information I called around to a few locations within the area who informed me of the same thing. I came across ALM KIA ***** who was able to make an appointment for December 1,2021.~My vehicle was towed to ALM *** ***** with a rattling in the motor and the lack of acceleration with the car.~*** has a warranty on the vehicle motor due to certain recalls made by the company.~During the period of Dec 1st-Jan9th, I was having to pay for Lyft to get back and forth to work, there was a severe lack of communication from my service adviser regarding the status on the approval for a new motor in my vehicle due to the warranty in place by KIA ******** on Jan11,22 the dealership called to say they the motor had been approved and I was now just waiting for parts and the time needed to install the motor ~Jan26th,22 the vehicle is ready for pick up. The dealership informed me that the car now has a flat tire and that it needed to be replaced. They charged me $109 Exactly a month later on Feb26,22 I called the dealership that morning informing them that my car was making the rattle noise again and that I had to put two quarts of oil in the last 4 days. I was advised to bring it in, which I was told the oil and gas are mixing in my motor and I possibly need a new motor but would have to leave the vehicle for another diagnosis. New motor approved 3/28. It is still there as of 4/13/22

  Business response

  04/14/2022

  Sometimes new parts fail, this is why you have a warranty on the parts we installed. The good news is the new block arrived yesterday; we will have the vehicle completed by Wednesday of next week. Parts delays are not uncommon due to the shortage of workers we are working diligently to repair your vehicle.

   

  ***********************

  General Manager

  Customer response

  04/19/2022

   
  Complaint: 17013975
  
  I am rejecting this response because: ******************** response from last week has been a complete false timeline and a lie. My motor was not delivered on 4/13/2022 as he stated in his response. Since his response on 4/14/2022  I have called up to ALM 4 times on 4 different days to confirm the arrival of all motor parts and to confirm what **************** instructed us would happen. As of 4/19/2022 @1:30 p.m. the dealership is still waiting for the rest of the parts to come in and have told me that my car will NOT be ready for pick up as of 4/20/2022 like **************** stated it would be. Also, I am not able to speak with a service adviser. Every time I call for an update, the receptionist Joy is the only one willing to speak with me and having to put me on hold to ask ***** questions to then relay the answer to me regarding my car. she says the reason being is because " my case is a special case" *****, my "service adviser" will not speak with me but will relay messages that my car is being worked on when in reality my car is just sitting, waiting for the rest of the motor parts to arrive. I am being lied to.
  
  Sincerely,
  
  ***********************

  Business response

  04/19/2022

  We do not control when we receive parts from the vendors. The parts for the vehicle are here, it will complete this week. We do apologize to you for not being contacted regarding a accurate time line

  Customer response

  04/20/2022

   
  Complaint: 17013975
  
  I am rejecting this response because:
  This response was not written by ****************, the ** of ALM Kia ****** I am aware that no one, not even the vendors can control or monitor when parts arrive. I live in the same economy disaster as every one else at the moment so the shortage or delay on products is nothing new to understand. However,  **************** volunteered the misinformation that ALL my parts had arrived to the dealership as of last Thursday 04/14/22 and the car would be FINISHED and READY for pick up on 04/20/22 today. As of yesterday, 04/19/22 I finally heard from *****, my "service adviser" who called to say that the motor parts are all in and that the car would be ready by next week Tuesday 04/26/22. Again being told false and complete different information about when my car would be completed. As mentioned before, I took my car to the dealership on 02/26/22 looking to get another diagnosis due to a rattle noise coming from *************** they had just replaced 20 odd days prior to. I waited 5 1/2 hrs all for **** to say to me"it could be a number of things and it's all hypothetical until we run test, but it seems as if the electoral injectors have failed and in most cases that isn't covered under warranty. I'm going to need my engine replaced and I'm going to have to leave my car at the dealership" As of yesterday 04/19/22, was the first time I was able to get the results from that diagnosis which ***** confirmed that the oil and gas were mixing in the motor. This lead to ************* being requested and approved all without any communication with me, the owner of the vehicle. On 04/19/22 my case was handed over to ****** (assistant **) who called to say she will be my direct form of contact from here on out and that my vehicle would be ready for pick up 04/22/22. A different date, a much sooner date than what I was just given by ***** hours before. I was given two different "ready dates" within the same business day. First date being today, 04/20/22 which ****** stated the car would be ready. ***** says next Tuesday, ****** says this Friday. I need accurate and helpful answers.
  
  Sincerely,
  
  ***********************

  Customer response

  05/05/2022

  Vehicle was repaired and returned with old motor mounts which causes the car to shake Obsessively, battery needed to be replaced due to all cells being dead and oil regulator sensor has to be replaced. Check engine light came on day after I picked up the car 

  Business response

  05/05/2022

  We will be happy to see why the check engine light is on. The recall does not cover engine mounts or the battery. We will review these items for you upon your return

  Customer response

  05/07/2022

   The alternator was not covered in the warranty either, but when **** saw that it needed to be replaced, he replaced the part in my car without my knowledge or payment so I should have been told about the mounted mounts needing to be replaced because it causes my car to shake uncontrollably. I should have been given  the opportunity to pay for it and have it fixed while the motor was being put back into the car for the second time. 

  Business response

  05/09/2022

  The motor mounts are documented on your paperwork as needing to be replaced. We advised you when you picked up your vehicle. You stated you did not wish to spend more money

  Customer response

  05/09/2022

  I had to ask about my vehicle shaking before I pulled off of the lot, I was never given the opportunity to replace the mounts before the motor was put back into the car for the second time. am looking for an educated response regarding the check engine light being on and the message that populated on the car screen. Thanks 

  Business response

  05/10/2022

  On May 5th we responded to your check engine light concern. Bring the vehicle to us to see why the light is on, the choice is yours.

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