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Business Profile

Auto Body Repair and Painting

Automotive Reconditioning Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just went to automotive reconditioning services on 05/23/2024 for a estimate for my vehicle.There I met aguy who introduced himself as **** the manager. I told him that I had a unique situation .And I didn't have a normal insurance claim and that it was from safe lite auto. But where I needed the repair there was existing previous damage. He said he could do it. But it may be difficult to repair around the previous damage. I said he should let fleet response services know that since they would be paying for it. He wanted to charge $300 for the already dented truck lid. I then said I have a All-State insurance claim for supplemental damages if he knew how to do that. I pointed out everything that had been repaired. And said that they would pay for any additional damages. He said they would want to do a virtual estimate. And we went to his office to fill out the paperwork. Before leaving he regenerate that we would wait until All-State approval and just work on the Fleet response claim. I do not get a bill or say that I might be charge for the service. Two months went by. I called him to get a update since he had been saying that my car will be be ready weeks ago. And he didn't answer my calls. **** said my car was ready. Unfortunately when I got there **** wanted the insurance companies info. He and his Boss the owner I found out later name ******. Said that they were reimbursement for repairs that was already done. And that I have a balance of 3400. I said I had insurance claims. He said that's the amount to get my car back. I left confused. And they didn't provide a copy or anything from the business with the work done or amounts paid or owed. I tried to call **** with the adjuster from All-State. Be he didn't want to talk about it. I call the owner with the lead claim adjuster on the line 3way call.. ****** also did not want to talk. The. Company still has the vehicle. I don't know the final bill for Fleet response. Or All-State.

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