Complaints

This profile includes complaints for PMI Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PMI Georgia

  170 Greencastle Rd Tyrone, GA 30290-2936

• 

  PMI Georgia

  PO Box 628 Tyrone, GA 30290

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Main Street Renewals severe negligence in preparing a safe and habitable property for my familys move-in, which has resulted in unsafe living conditions, emotional distress, and financial burden.From the start of our lease, there have been multiple major issues that demonstrate a clear lack of preparation and concern for tenant safety:Air Conditioning Failure: The A/C unit did not function for the first five days after move-in, during extreme summer heat. The upstairs remains consistently hot, creating an unsafe sleeping environment for my two young children (ages 11 and 3), despite repeated service requests.Dangerous Water Heater Conditions: The water heater was found to be leaking gas into the home, creating a serious safety hazard. We received no official confirmation that the home was cleared for move-in and were forced to contact Main Street Renewal daily with no clear communication or timely response. For the safety of our family, we had to hire an outside technician to inspect the unit and confirm whether it was safe to remain in the home.Unsanitary and Unprepared Property: The property was filthy upon move-in, with visible dirt, cobwebs, and debris. It was evident that no professional cleaning had been completed prior to our arrival. Additionally, no pre-move walkthrough occurred, and no confirmation was given to ensure the home was move-in ready.These conditions are unacceptable and violate the basic expectations of habitability under the lease agreement. As a result, we were forced to spend additional money on accommodations and repairs to keep our family safe.Desired Resolution:Given the extent of these unresolved and unsafe issues, we are formally requesting to be released from our lease early without penalty. We no longer feel safe or comfortable continuing to live in this property and believe this request is both fair and justified under the circumstances.

  Business Response

  Date: 07/31/2025

  This complaint is for Main Street Renewal NOT PMI Georgia.  The complainant clearly states in the details Main Street Renewal.  Additionally, just to confirm, our database was searched and findings are that PMI Georgia does not manage *******************, nor do we have a tenant named ***** *****.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, in regards to *** stating that they do not manage my property which is correct. In my original complaint I stated that Main Street Renewal managed my property and that is who I am filing a complaint against. I would like for the original complaint to be sent to the proper people so that I may move forward. 

  
  Sincerely,
  ***** *****

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a charge of $85.00 made to my account on February 21, 2025, by PMI of Georgia and Boom Pay for employment and financial verification services managed by *********On the aforementioned date, I submitted an application for a rental property managed by PMI of Georgia. The verification process, which utilized an AI system, incorrectly flagged my documentation as fraudulent. Despite my attempts to provide clearer scans and additional verification from my employers, PMI declined my application based solely on the AI-generated results, as detailed in the attached correspondence.I believe that the service I contracted for was not properly rendered. The company's failure to engage with me for further documentation or verification constitutes a breach of the service agreement.I have made multiple attempts to resolve this issue directly with PMI and Boom Pay but have not received a satisfactory response. Therefore, I am requesting a refund for the $85.00 charge.Thank you for your attention to this matter. I look forward to your prompt resolution.

  Business Response

  Date: 02/27/2025

  Our software screening company and other partners do use some AI to analyze documents,however, all information is reviewed by the leasing coordinator of PMI Georgia,who is a real person with several years experience in screening applicants.   We did encourage the applicant to contact your employer to let them know that your W-2 has been flagged by screening software.

  By submitting an application the applicant agreed to the following statement I understand that these reports may include information concerning my character, employment and income verification, general reputation, personal characteristics, public records information, criminal records information, education, qualifications, motor vehicle record, mode of living, credit and indebtedness information, and any other information which may reflect upon my potential for tenancy or guarantor status gathered from any individual, organization, entity, agency, or other source which may have knowledge concerning any such items of information.

  Application fees are non-refundable as stated in the qualifications that appear when begin the application process.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22997966
  
  I am rejecting this response because: I paid 85 dollars for this company to review my application and all the documentation.  In a text message from this company they admit using a system to review documents.   Why dont they contact the applicant when a document is unreadable.  Why did thier first message to me call it fraudulent?  Flagged suspicious and do nothing.  So this company is saying that it is acceptable to charge someone even if the application has missing or unreadable documents   And that it is acceptable to not follow up with us to obtain the correct documents.   Blaming their laziness on my company   Refund my money!

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 02/28/2025

  The facts are being misrepresented here.  In the declination email (shared here by the applicant), there was no mention of fraudulent documents.  The exact wording was "screening software flagged documents as suspicious."  Following Fair Housing laws, all applicants for a property must be treated equally, which includes screening criteria.  Any applications we receive whose documents are flagged are declined. Once again it is clearly stated in the disclosure that a third party is used to provide reports and information but I can assure you that all information was reviewed thoroughly by our leasing coordinator and her supervisor.  AI did NOT determine the outcome.

  Applicants submit their application understanding that the $85.00 fee is non-refundable regardless of the decision. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22997966
  
  I am rejecting this response because: this company feels that they have the right to charge applicants without doing any follow up with the applicants.  What kind of business will allow software to flag documents as suspicious, and then does not follow up with the applicant to get better copies?  What kind of business will stick a disclaimer no refunds when they do not do their jobs.  You are a company that is representing homeowners who have invested money in a property and has contacted you to do your job.  Your job is finding renters, not to make money on application fees.  You should be ashamed of yourselves, so many complaints on your company yet you feel you are in the right to charge people this amount but not do your job.   Why don't you take the results of the software scan and follow-up with the applicants?  Thats what we are paying you for, we expect you to follow up, get the required information.   Not just sit there and look at results of a system scan.   By you rejecting my application, you have stained my reputation.  But in the end, it's you that are stained, your suspicious application process is being exposed once again.  What's funny, is you send text messages from various numbers, you never return calls and deflect back to your No Refund policy.    A business only thrives when consumers trust they are being treated fairly, your company could not be any more suspicious then my W2 document. 

  Let's review the word suspicious:   having or showing a cautious distrust of someone or something:
  causing one to have the idea or impression that something or someone is of questionable, dishonest, or dangerous character or condition

  Note the word dishonest, so yes, I stick by my term fraudulent.

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  its disgusting how PMI Charges 85 dollar applications fee . how many people get denied. 85 dollars this company is robbing people. i applied 11/11/2023 my application was denied already.

  Business Response

  Date: 02/27/2025

  I apologize for the delayed response as I had this person mixed up with another.  All applicants are screened by a third party screening company using Fair Credit Reporting Act standards.  It is noted in 3 separate places that application fees are non-refundable regardless of approval or denial.

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible company to rent from.. trying to charge us over 3k for issues that we should have called in before we moved and it would have been covered we were renting from a landlord for 7 years before they switched over to this company and now both are trying to charge us for things even though we put a ton of work into the home without being compensated it is terrible that someone can do this to another person. Especially after being a wonderful tenant for over 7 years.. disgusting if you ask me.. attached are charges that we are responsible for when we move in there was a hole in the wall that we fixed, we redid the kitchen floor because it was completely peeling up. We paid and replaced 3 doors to the home because the other doors were terrible. When we moved in we never had the option to have a check list of this sort to make sure everything was perfect like they expect it to be when you leave the charges are ridiculous and if you can avoid the company please, please do it is not worth wasting a *****. We unfortunately did not have a choice because our landlord changed over to this company in the middle of our term which Im sure is technically a breech of contract. I guess I will deal with this when and if they decide to take us to court to pay these unfair and unrealistic fees.

  Business Response

  Date: 02/27/2025

  Please note that there was no breach of contract related to your tenancy, change of management, or move out charges. The previous landlord/owner did provide us with a Lease & move-in inspection which was signed by both parties. Noted on the Move-In Inspection List were:
  Kitchen - Floor lifting up
  Bedroom #2 - Broken Outlets
  Bedroom #3 - Broken Outlets
  General Comments - Hole in wall by front door
  You were NOT charged for any of the items listed above but instead for:
  Cleaning - The property was left very dirty with stickers on doors, outlets, etc.
  Non-working appliance
  Clogged sink
  Removal of trash left at the property
  Trim bushes and removal of leaves and debris
  Section 5 & 21 of the lease signed August 1, 2016 were reviewed carefully and you were charged accordingly. Additionally, Section 19 Security Deposit: clearly states "...d) dwelling is returned in clean, ready-to-rent condition," which was absolutely not the case and I have attached pictures for evidence

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application for a home that is being managed by this company. Based on their listed rental requirements on their site of three times the income, I meet ALL of the qualifications. The listed three times reliable income at the listed price of $1900 would be $5700 and I make over that. Their site does not specify Gross or Net and is misleading and shows they collect application fees and mislead customers. My income is easily verifiable and clearly shows on my paystubs which were submitted along with my application. I was denied due to - Total income and/or assets are inadequate to rent this unit. Upon reading other reviews of this company they proceed to hold applications for days while collecting multiple application fees of $85 and then deny people that, in fact, qualify to rent the properties as they are either discriminating or they have certain applicants that they are looking for. I am highly upset about them denying my application and accepting my application fees when I definitely qualify based on income and I am filing a formal complaint on this company for that. If you read the most recent ****** reviews this company is starting to go downhill and their service is becoming sub par.

  Business Response

  Date: 03/18/2024

  From our website, when an applicant selects Apply for a Rental" or "Apply Now" they are directed to *******, our third-party screening company.  Once they create an account with ******* the VERY NEXT screen to come up is attached and the VERY FIRST sentence states "Net income (your take-home pay) must equal three times rent.

   

  Customer Answer

  Date: 03/22/2024

  I am willing to remove this complaint due to the company contacting me and accommodating my request. I will respond as satisfied with the outcome if it HAS to be posted, but if not, BBB can go ahead and delete the review. 

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 8 ******* cups from Stanley1913.com as gifts for others. When the order arrived 2 of the cups were damaged. I contacted *******, who is owned by PMI and they opened a case #******. Ive sent pictures and my address and they have given me to run around. Id like the two cups either replaced, or a refund. Thank you, *****************************

  Business Response

  Date: 09/25/2023

  Please note that we are PMI Georgia, a property management company located in ******, ** managing properties in and around the *******, ** area.  *********** this complaint is about is PMI Worldwide which can clearly be seen via image 835F79D4-1757- 4F5D-****- CC58DC0AD184.jpeg

  Please remove this complaint from our company profile.

   

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been facing ongoing negligence from the property management company regarding the black mold issue and other maintenance requests in my home since March 2023. Not only are they failing to address these concerns promptly, but I've also noticed consistent overcharging for maintenance requests I haven't even made. Additionally, the management company has entered my home multiple times without notifying me, infringing on my privacy. The mishandling of the restoration process after the downstairs flooding has left the cosmetic appearance worse off, with a lingering unpleasant smell at the front door due to sewer water being left on the ground for 18 days.

  Business Response

  Date: 10/27/2023

  Tenant was not a party to the original lease and was only added in March 2023.  Prior to her residence, there were never any complaints about maintenance on the property.

  
  PMI Georgia has sent multiple vendors to the home, with appointments, and been denied access by the tenant.  She was extremely verbally abusive and nasty so now we have NO vendors or staff willing to service the unit.  

  
  Tenant has NEVER been charged for maintenance repairs.  But has been charged per Section 8. Inspections should an appointment be scheduled,and access is not available up arrival, Resident will be charged a stand-up fee of $150." 

  
  NO ONE from PMI Georgia has ever entered the property without proper notification even though, per the signed lease Section 9. Right of ******* ********** does have the right to do so.

  
  Also note, the picture from the bathroom was completely different issue unrelated to the sewage backup in May.  A vendor was sent to complete this repair and was turned away by the tenant.

  
  The flooring in the kitchen was replaced, a new refrigerator installed, and multiple attempts have been made to visit the property to assess further repairs needed.  However, each time vendors are turned away & verbally abused by the tenant.

  
  Tenant also claims PMI Georgia changed her contact information which also is false.  We use the lease document signing email address for communication as noted in Section 28 & 29 of the lease.  I have attached the DocuSign Certificate for reference.

  
  Tenant has violated the lease by contacting and threatening the owners of the property, threatening vendors,disallowing access, and more.

  Customer Answer

  Date: 10/28/2023

   
  Complaint: 20433857
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/28/2023

  Because is not a reason. Please refer to the lease as requested in the previous response. 

  Customer Answer

  Date: 10/28/2023

   
  Complaint: 20433857

  I'm rejecting this response due to untrue statements, including claims about previous tenants not having maintenance complaints, the kitchen floor not being removed, and the property management's use of stereotypical statements about my attitude and character. Additionally, there are false statements about me threatening the landlord who has reached out to me on numerous occasions. I have proof that the Maintenance System information was altered, and I've documented most correspondence through email, which I can provide as evidence.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted an application for a new rental. Everything was good until I sent a picture of my ID card then all of a sudden my application was denied. They stated I was denied for not providing requested information. I tried to contact the lady that was processing my application but no response. I then researched and found her manager, sent her an email and no response. I then threatened to go outside of their organization until I get the issue resolved and then I get an autoreply stating she was out of country. Waited until **** and sent another text stating as a retired disabled veteran I'm going to use the chain of command and give everyone at every level to resolve this issue. She finally sends me a reply back stating I didn't provide hard copies of my bank statement when I was told that I could send screen shots from my mobile app since I can't go into a USAA facility. I showed her the saved chat between PMI and myself clearly stating to send screenshots and now I haven't received a reply. Was hoping that we could just resolve this at the lowest level without getting any outside agencies involved. I don't want to give a business outside problems because an employee appears to have redlined or the perception that I was discriminated against with my next steps would be **** of Veterans Affairs, ****************************** ********************************* of Realtors, ** Attorney ******** ************* ************* etc. Just return my application fee and ****** learned.

  Business Response

  Date: 06/30/2023

   My response is as follows:
   
  PMI Georgia uses a 3rd party screening company to process applications.  When/if an applicant is denied they are sent an adverse action as required by The Fair Credit Reporting Act.  Additionally, when **************** continued to harass and threaten, the owner of the company, ***************************** also sent him an email stating the same information, which is attached here for your review.
   
  It is also clearly stated, when the application process begins that the application fee is non-refundable.
   

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20181313
  
  I am rejecting this response because:
  I never harassed nor threatened them. I simply stated that I try to handle things at the lowest levels possible being retired military. I sent them the info required and after I sent my photo all of a sudden Im not approved with an 790 rental/credit score and guaranteed monthly income of 3 times the rental amount. 
  

  Looking at their reviews I should expect them to respond in this manner. 
  

  I dont understand why businesses would act in this manner over an application fee to get exposed for their obvious discrimination to a disabled veteran!!!!  

  Sincerely,
  
  *************************

  Business Response

  Date: 06/30/2023

  As mentioned previously, there was absolutely no discrimination.  Our 3rd party screening company declined the application and provided the required adverse action letter.  The applicant also received  response from the owner of the company explaining the same thing.  

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20181313
  
  I am rejecting this response because:  I have the proof that I submitted screenshots of my bank accounts along with letters from the VA and Defense Finance Accounting System. Everything changed once I sent my selfie. I didnt hear anything else except my application was denied for not sending banking proof. The owner finally responded after a month and when I presented her with the same information she stopped responding and now they are blaming a third party instead of making it right. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern, my name is ***************************** and Im writing this email because I have been unsuccessful in resolving this issue with my property manager at PMI Georgia. I was a tenant at one of their rental properties located at **** ************* in **************************** through lease terms 03/30/2020 - 08/31/2022. The property manager ****, sent me a non-renewal of my lease in May or June. I was never provided a reason, he said it could be that the owners were selling the house. I did not further question the non renewal, I complied. I was sent a move out checklist, which I also complied with minus the lightbulbs and smoke detector requirements. I have attached the snippet of the mentioned checklist email below. I received a absurd move out inspection via email 09/9/22 and have been trying to speak directly with the property manager. He always responds via email. I was not only charged my entire security deposit but an additional $3700.41 for damages. I have attached the initial email snippet below. I responded to initial checklist with red highlighted rebuttals and sent it back. On September 14, I received the recalculated charges via email, after work hours so that I am unable to reach him directly again. I have also attached it to this email. They only removed two of the charges out of the disputed. I was not given any prior knowledge that they would charge me for: holes in drywall when there was no holes when I left; charged me over $2000 for paint which should have been considered normal wear and tear; also a rekey of the locks. I returned the same keys that were originally given to me at the beginning of my lease term. I was charged for things that prior to me leaving, would have been considered a work order. I provided the detailed spreadsheet of estimated charges as an attachment as well. I have made several attempts to handle this with the office, I am fine with paying for any actual damages I did (which was very minor).

  Business Response

  Date: 10/21/2022

  Please reference sections attached lease between PMI Georgia and tenants:  Section 2 (b) Tenant was provided a more than 60 non-renewal notice; vacating or non renewing is an option for both owner and tenant.  Section 10. Locks & Alarm System "Upon vacating the Property Resident agrees to pay $75 to re-key lock up the termination. Section 38. ********* (pictures attached showing condition of the yard); Section 25. Attorney and Collection Costs.

  Please also note, that there were funds subtracted from the security deposit for unpaid rent.  Additionally, there were NUMEROUS occasions of late or non-payment of rent, which put the owners in a terrible bind regarding paying their obligations for the property (mortgage, taxies, insurance, repairs, etc.).  I will be happy to provide the tenant ledger if needed.

  I also have attached pictures showing a sampling of the condition of the property. I can provide the full move-out inspection if needed.  This inspection was provided to the tenant  Please note that the charges for the prep and repaint is $4924 but the tenant charge was only 50% of this amount.  The total rehab cost to owner was $7574.00.

  **** did review the disputed information and made adjustments but the other items are legitimate charges and will not be removed.  

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18160617
  
  I am rejecting this response because: Paint should be considered normal wear and tear of any property. I have never had to pay for the company to paint a house. I was in constant communication with the property management company that I applied for rental assistance after losing my job during Covid. They could have provided that reason to me at the time instead of acting like they didnt know why and/or not responding to my email. There were multiple things that has not been done in the house when I moved in, labeling it as is that I am now being asked to pay for. There is no way I should be charged for loose toilets, loose closet racks, door stoppers, paint and any other random thing they could find. Why not include the things I needed to fix in the move out checklist so I would have known what i was responsible for. I was charged for all kinds of other things NOT included in the move out checklist. 
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 10/21/2022

  Again, per the lease, section 5:

  (c) Management may use, apply or retain all or part of the security deposit to the extent required for the payment of any sum
  which Resident owes to Management herein, or for any sum which Management (or the owner) may expend for actual damages
  (normal wear & tear excepted) arising out of or related to Resident's abandonment of the Property or default in respect to any of
  the terms or provisions of the Lease, (provided that Management attempts to mitigate said actual damages), & including, but not
  limited to any repair, replacement, cleaning or painting of the Property rendered necessary or desirable by reason of the
  negligence, carelessness, accident or abuse by Resident or the invitees, guests, or members of Resident's household beyond
  ordinary wear & tear, or to pay (or apply against) any other amounts owed by Residents to Management as permitted by law.
  (d) The application of the security deposit shall be at the sole discretion of Management in accordance with this Lease & the law.
  The appropriation of all or part of this security deposit shall not be an exclusive remedy for Management but shall be cumulative
  & in addition to all other remedies of Management at law or under this Lease.

   

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18160617
  
  I am rejecting this response because:
  Again, there was no damage, negligence, or carelessness to the property beyond NORMAL wear and tear. There was no writings or holes in walls. Another resident could have easily moved into the property WITHOUT painting and performed touch paint to a few minor spots. No other response is needed, I will take my chances in court. Thanks. 
  Sincerely,
  
  ****************************************