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Business Profile

Not Elsewhere Classified

Gullebica

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item (item #: *************, order #******, description: Side table DKD Home Decor 60 x 49 x 58 cm *************************** Resin) from online retailer Gullebica. On THEIR website and using THEIR calculations, I paid for shipping which was described as flat rate shipping for $23.00 (USD). Several hours later (and unbeknownst to me), they emailed me 3 times saying they needed more money for shipping because the item was classified as "oversized". It wasn't until they texted me (something I did not give them permission for) that I realized they were asking for an additional $189.90 in shipping fees. I paid $244.99 (which included shipping). This screams scam and I want one of two things to happen: if this is an actual company, then I want the product I paid for at the price I paid as determined by THEIR calculations; if this is indeed a scam, then I'm hopeful I'll at least get my money back.

    Business Response

    Date: 01/04/2024

    The customer was refunded. It may take **** days for a refund to be reflected in the customer's bank. If the return is not received within 15 days, the customer can contact us.

    Customer Answer

    Date: 01/08/2024

    In further text correspondence, the company owned the mistake but still did not rectify it, offering a refund instead. I will consider the refund resolution satisfied once I actually have my funds back, as their history would indicate that people have had issues getting refunds in the past. 

    Business Response

    Date: 01/08/2024

    Hello

    Your refund has been sent. Please note that it will take **** days for a refund to appear on your credit card. If the refund has not been completed after this period, please contact us directly at *********************************** Thank you for your understanding.

    Thanks

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a storage bench/chest from Gullebica on 10/2/22. Order #********. I had to email them to get them to ship it. It finally came and was damaged. I contacted them and sent pics of the damage. They said I'd be refunded if I sent it back. I returned it immediately according to their instructions. It was received by them and they told me I'd be refunded. That was in October. It's now *************** still have not refunded my money. I have texts showing their promises to refund me, but they haven't as of yet.

    Business Response

    Date: 12/12/2022

    Hello

    Refunds are made according to the order in a particular research and accounting department. There was a delay as the customer's product return was being investigated and this situation was reported to the customer. The customer has already been refunded. Please check the attachment.

    Kind regards
    Gullebica, Inc.

    Customer Answer

    Date: 12/17/2022

    I'm satisfied that I received my refund; however, it was not sent to me until after I contacted the BBB. The last few texts I received from Gullebica were that they weren't sure what the delay was. One text states the "investigation" was sent to me by mistake. I just want it known that I probably would not have received my refund without the help of the BBB. I am happy it was received though. Thank you. 

Gullebica is NOT a BBB Accredited Business.

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