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Business Profile

Laser

Cool Laser Pointers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cool Laser Pointers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cool Laser Pointers has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My experience seems to be the same as other complaints here. I ordered a laser pointer on 10/4/23 and immediately received a confirmation email stating that I would get a follow-up email with a tracking number. That was the only communication I ever received and the product never arrived. I emailed them 2 weeks later but never got any response. I also tried to call the various phone numbers on the email and their website (which lists a few different phone numbers), and they had all been disconnected. I had originally paid via PayPal, so I initiated a dispute for a refund there. Based on my experience and others posted here, I suspect that this business is entirely fake/fraudulent.

    • Initial Complaint

      Date:02/15/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to call and email coolasers with their phone number and email that was provided and got no response.The phone number provided is no longer in service.Only got an initial email saying that they debited $389 for an item that I ordered from my debit card on the 27th of January.Have not reheard or response and item has not arrived.I observed similar complaints involving the same issue...

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product was ordered on 11/1/2022 and email was quickly generated acknowledging the order as well as the charge to my credit card (order #*********) . As of 11/28/2022 I have not received the item. They have not responded to any of my emails asking for shipping status. They can not be reached phone #'s they post on their website.

    Cool Laser Pointers is NOT a BBB Accredited Business.

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