Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount of transactions: $650 and $650 ($1300). ******* ***** is the CEO of *********************************. He was hired to develop an online drop shipping business by creating my domain name and online store, and providing one-on-one training and marketing for my online store. My online store was never completed. However, I made two payments of $650 ($1300) full price. I never received my permanent theme or business name, training for drop shipping, or one-on-one training with a marketing specialist. ******* also agreed to revise my online drop shipping store if I was dissatisfied with the theme and name of the business. I told ******* I was dissatisfied with the theme and name, so I requested a revision as promised. He later sent me another revision that wasn't appropriate for my consumers. ******* failed to attend our scheduled appointments on multiple occasions. He was more focused on his trading business. He ignored my calls and texts after I informed him that the revision was inappropriate for my buyers. I asked ******* for a refund, and he said NO. I informed him that I would report him to the BBB or take him to civil court because he didn't provide me with the service I paid for. I had a medical emergency and became critically ill while waiting for ******* to complete my online store. ******* strung me along for two years. Instead of refunding me for my incomplete order, ******* said, " I was going to give you some of your money back, but since you threatened me, I'm not going to give you anything." ******* threatened to sue me for thousands of dollars if I reported him to the BBB or mentioned this case publicly. He never informed me that he was creating a Shopify store ($39 monthly). I could've created a ******* online store for less. I want a refund for my $1300 and $39 for 12 months ($467), ($1768). My final communication with ******* was in late 2024, which was my last attempt to resolve the issue. ******* refuses to return my calls or texts. Please Help.

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2023 I paid a deposit of $300. On 10/20/2023-$600. On 10/302023-$600 for a total of $1500. The company was supposed to assist with the creation of logo, domain name. marketing & training for an on-line store. Upon receiving my money, the company stopped all communication with me. I attempted to contact them via phone calls, texts and emails and via ******** and all attempts went unanswered. They company was also NO CALL/NO SHOW for Scheduled telephone meetings. My project sits uncomplete. This is deceptive advertising and flagrant theft. I just want my money refunded. I've also reached out for a refund & also received NO reply.

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a electric salt and pepper grinder on February 13,2023 for $32.00. I got message with tracking number, but still haven't received my order. I have contacted ************************* on numerous occasions and at first he responded, but now he just ignores me. I have requested a refund since I haven't received my order and was told since the order has been sent out I can't get a refund.

  Business Response

  Date: 04/12/2023

  Hello, I you were notified that shipping times were longer then usual due to the amount of orders being processed. We provided you a tracking number via email which is still accessible and functional. We cannot provide you with a refund because your order has already been shipped and is in the process of being delivered.

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19923449
  
  I am rejecting this response because: out of all the emails I sent, this is really the first time I was told this information. If I wanted my order to come from overseas I would have ordered it myself.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/12/2023

  All orders are shipped from the warehouse in *****, we had informed you that shipping times are longer for the product you ordered due to exponentially higher orders for that product. We also offered you a in store credit to compensate for the issue, unfortunately we cannot provide you with a refund because then you would be receiving a free product, the product has already been shipped. 

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19923449
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************