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Business Profile

Dog Breeders

Elegant Protectors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a puppy from ********************* of Elegant Protectors in 2021. The pup was supposed to come with registration paperwork, and I have yet to receive the documents. *** called, texted, and emailed with ****, but still no paperwork. Initially, he stated the paperwork was delayed, then that he would send a link for me to access the paperwork. Next came excuses that he was out of town. After that, he stopped responding all together. My pup was diagnosed with hip dysplasia, and I believe as a result of poor health within the bloodline. All of which could have been identified early on if the paperwork had been provided. Ive spoken with other clients who have purchased pups from the litter and some after, that have had the same issues. I tried again just this week to contact **************** via email, but no response. He is a poor businessman! The address on his profile is not accurate. His breeding business is operated out of his home in ************, **., not ******, **. I have proof of his poor customer service, a screenshot of his derogatory remarks.

Elegant Protectors is NOT a BBB Accredited Business.

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