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Business Profile

Apartments

Five Oaks Apartments Homes

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Five Oaks Apartments Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Five Oaks Apartments Homes has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/07/27 Email to ****************** Manager Sent copies of my GA Power bills Oct 23 - Dec 23 and Oct 24 - Dec 24. I would like for Five Oaks to pay the full balance of my 12/11/24 GA Power bill of $1603.28 plus any bills that cover the time from the high bills till it was "Fixed". I have already paid over $800.00 and another $800 was due or be disconnected on 01/11/25. I would like to have a credit for my rent for Jan 25 on the amount of $1832.90 & not be charge any late fees or show in my renters history.Mid Oct24, talked with GA ************ Oaks. Talked with GA Power about high bills informed it was from summer months.. I called again in late Oct24 & late Nov24 was told there was a ***** on 11/19/24, suggested I try my maintenance person ********. Shepard, Five Oaks Maintenance, on 01/03/25. I was informed that nothing was wrong with the system that I needed to turn my unit to Emergency Heat to get the "heating coils going". GA Power requested to send someone out because he "wasn't an electrician".On 01/06/25 to inform Five Oaks that the unit was "blowing cold" air. I called an independent **** company, ******************, talked to ***** ******. I let him know of the ************* would follow up with him after I heard from *********. Mr. ******* said that it was the reversing valve. Once he "fixed" it he said it was "good to go". Mr. ****** said that the high electric bill were due to the air conditioning and the heat strips were running at the same time causing the high electric bills."On 01/07/25 ****** **** *******, ** Power Distribution Engineer. Sent email stating that "Everything on the *** side is running correctly". And as I previously mention, we stop at the meter."On 01/23/25 Mr. ***** ****, Senior Regional Manager, informed me "At this time, we cannot issue a credit on your account" I understand the bills are higher compared year over year however we do not have supporting data that there is a kilowatt discrepancy on our end.

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