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Business Profile

Health & Medical - General

PruittHealth - Toccoa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in regards to a former patient, **** *********, (customer #****************, my dad, who passed away, at age 96, on December 14, 2024 at ************* Senior Living, to which, PruittHealth ****************** **************************************************************************************************** was the pharmacy servicing the patients at *************. Since the passing away of patient **** *********, I, (as **** *********** POA prior to his passing away, and Fiduciary after his passing away), have received 2 final "Billing Statements" for medications provided to ************* for **** *********** care. The first of these "final Billing Statements" is dated, 01/31/2025, and which shows an ending "Balance Due" of $-24.43, indicating that a "refund" is due for "overpayment." The second and "final Billing Statement" is dated, 02/28/2025, and which shows an ending "Balance Due" of $-17.70, again indicating that a "refund" is due for "overpayment" to PruittHealth ****************** I have attempted to contact PruittHealth ***************** both by phone, and by email on 3 separate occasions in regards to this "past due overpayment refund" and have yet to receive any response whatsoever. It has now been 120 days since the date of the "final Billing Statement," and 6 months since the patient **** ********* passed away without receiving either the "refund due" or any response to my attempts to contact PruittHealth ***************** in regards to this "overpayment refund due."

PruittHealth - Toccoa is NOT a BBB Accredited Business.

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