Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health & Medical - General

PruittHealth - Toccoa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health & Medical - General.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS IS FOR ****** HEALTH HOSPICE IN ***********. CONTACT NAME IS ****. I am writing to express my deep concern, heartbreak, and outrage regarding the handling of my grandfather ***** *. Queens care while under the supervision of ****** Health Hospice. As the Power of Attorney for my grandfather since August 7, 2024, I was the sole legal contact listed with *******************. Despite this, I was completely excluded from critical communications regarding his condition and care, which ultimately resulted in irreversible emotional trauma for me and my family. Between August 13 and October 3, 2024, I was regularly updated on his status. However, I received no contact from October 3 to October 13. October 13th being the day I found him unconscious and already two days into morphine treatmentwithout my knowledge or consent (though i know LEGALLY they can administer morphine without my consent) Only later did I learn that his wife, *****, had been notified of his decline and the decision to administer morphine on October 12. At no point was legal documentation presented to ****** Health that should have replaced me as the primary point of contact nor did ***** contact us. The assigned RN, falsely documented that she contacted me on October 10. This is not only untrue but potentially a felony offensea serious legal issue that I urge ****** Health to investigate thoroughly. At no point did I receive a call, text, or voicemail from her. This falsification of records, coupled with the absence of any condolences or acknowledgment from her or other members of the staff, was deeply dehumanizing in a time of grief. ****** Health SHOULD answer the following: -Is it acceptable for an RN to falsify medical documentation, a possible felony offense? -Is a lack of empathy and basic communication in hospice care reflective of ****** Healths standards? -What measures are being taken to ensure this does not happen to another family?

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in regards to a former patient, **** *********, (customer #****************, my dad, who passed away, at age 96, on December 14, 2024 at ************* Senior Living, to which, PruittHealth ****************** **************************************************************************************************** was the pharmacy servicing the patients at *************. Since the passing away of patient **** *********, I, (as **** *********** POA prior to his passing away, and Fiduciary after his passing away), have received 2 final "Billing Statements" for medications provided to ************* for **** *********** care. The first of these "final Billing Statements" is dated, 01/31/2025, and which shows an ending "Balance Due" of $-24.43, indicating that a "refund" is due for "overpayment." The second and "final Billing Statement" is dated, 02/28/2025, and which shows an ending "Balance Due" of $-17.70, again indicating that a "refund" is due for "overpayment" to PruittHealth ****************** I have attempted to contact PruittHealth ***************** both by phone, and by email on 3 separate occasions in regards to this "past due overpayment refund" and have yet to receive any response whatsoever. It has now been 120 days since the date of the "final Billing Statement," and 6 months since the patient **** ********* passed away without receiving either the "refund due" or any response to my attempts to contact PruittHealth ***************** in regards to this "overpayment refund due."

PruittHealth - Toccoa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.