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Business Profile

Coin Dealers

Coins, Currency & Collectibles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction is 01/10/2024. I paid $113.00 Total. $100.00 for Fifty Brilliant Uncirculated ********* Dimes. $5.00 credit card fee. $8.00 shipping. fee. My dispute is none of the ********* dimes are BU, Brilliant Uncirculated as described in the ******* video- Silver ********* Dimes $2 ea Shipped to your door.junk ****** Coin Shop >187 views. The only way *********************** is willing to resolve my issue is for me to ship the ********* Dimes back to her in ****** *******. When she receives them she will refund back to me $113.00. I refuse to ship them back to her unless she refunds me the $113.00 plus the shipping cost to ship them back to her first because I can no longer trust her since I feel deceived by her in the first place! She refused to refund me unless I return them back to her!! She sent me fifty circulated coins and I was expecting fifty Uncirculated Coins!!! I no longer trust *********************** and think that she will never refund any of the $113.00 that I allowed her to remove from my debit card on 01/10/2024!!! The only number I can provide is the **** tracking number-**********************. This issue doesn't involve advertising. Please feel free to contact me if there is a need to answer any other questions!

    Business Response

    Date: 02/02/2024

    My name is ***********************. My business has been open for 5 years. I have been in the coin and currency business for 25 years. The coins I sent to ************ were uncirculated. I agreed to send him a full amount refund including shipping for the dimes he purchased. He had no problem receiving the dimes, and I mailed them the same day he purchased them. I am a small business and I can not take the chance of risking not getting my dimes back if I refund before I get them. I have 120 five star reviews on ******* I will be happy to refund him his purchase price and shipping if he makes sure to ship my uncirculated dimes back. 
    -***********************;

    Customer Answer

    Date: 02/12/2024

    I swear that I'm telling the truth, the whole truth, and nothing but the truth so help me God! Today is 02/12/2024. I received a letter from the ********************* located at *************************************************************************************************** explaining that I ********************** have 7 calendar days to respond to ID ********. In response to ***********************,  Coins, Currency, & Collectables message to the ********************* located in ********** ******* *********************** claims that she is the owner of Coins, Currency, and Collectables located in ******. ******* and that she did indeed sale me uncirculated dimes. I ********************** deny that any of them are uncirculated! *********************** also quoted that she agreed to send me a full amount refund including shipping for the dime I purchased. *********************** also quoted that I had no problem receiving the dimes,and mailed them the same day I purchased them. The only reason I  purchased them was because they appeared to be uncirculated in the ******* video she posted. *********************** goes on to say that she's is indeed a small business owner and can not take the chance of risking not getting my dimes back if I refund before I get them. *********************** also stated, I will be happy to refund him his purchase price and shipping if he makes sure to ship my uncirculated dimes back. That's all  *********************** said other than something about having a five star review on ******* In response to *********************** answer to my original complaint I ********************** stands with my original complaint that all fifty ********* dimes *********************** sold to me are indeed CIRCULATED!! That *********************** did internationally deceive me by mailing me fifty CLEANED, CIRCULATED DIMES!!! I decided to contact her and get a 100% refund plus shipping them back to her but she has NOT responded back to me!!! If possible I will include a photo of all the dimes that *********************** shipped to me and if a professional coin collector zooms in very closely they will be able to see that all fifty ********* Dimes are indeed CIRCULATED!!! Since *********************** is avoiding me I have decided that the intire ************************ and abroad needs to know that *********************** is a 100% SCAMMER and cannot ever be trusted!!! The worst person is the whole world is a lier/thief!!! So I request that the ********************* inform the public about ***********************/Coins, Currency,  and Collectables to not trust *********************** and Coins, Currency, and Collectables!!! That's all I have to comment!   **********************.

Coins, Currency & Collectibles is NOT a BBB Accredited Business.

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