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Business Profile

Watch Bands

Wristwatchstraps.co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Bands.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a watch strap and found it was too large. I immediately attempted to initiate a return through customer service. I get another email every ***** days telling me that I need to do something else to facilitate the return, with the most recent email telling me I have to select option 1, 2 or 3 but theyre unable to tell me what any of the options might be. When you try to go to the returns page, it just goes around in circles. The ******** profile of this company has a massive number of posts showing their products and zero comments on any, which makes me suspect many people are not happy and theyve turned off comments.

  • Initial Complaint

    Date:02/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a watch band from their website one month ago. It was shipped to *******, but is now sitting in NY. I asked for an update and no one was able to give me an update. I waited 3 weeks before requesting a refund and the supervisor said he would check on it. *** contacted the supervisor multiple times and he is not responding. They have taken my money and will not refund it or send me the watch band.

Wristwatchstraps.co is NOT a BBB Accredited Business.

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