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Business Profile

General Contractor

Ideal Development Concepts, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21181687

    I am rejecting this response because:

    IDC has had this claim since 12/26/23.  My roof, ceiling, and walls are still not fixed as of 01/23/24.  I am tired of the delays and excuses.

    Sincerely,

    *************************************

    Business Response

    Date: 01/23/2024

    I would like to address the complaints in the order they appear in the statement.  Regarding the approved estimate and paid deductible.  We received the deductible on the 18th of January.  We had been working with the insurance company to get an approved estimate and had to go back and forth some regarding the coverage USAA was providing on this claim.  Once we finalized the estimate we could not start any work until a the deductible was paid.  Once we had the deductible paid unfortunately we are having bad weather all week this week, so we will not be able to schedule roofing until the weather opens up.  Regarding the issue with us requiring more money.  There are some items on the roof that are necessary to to add in order to ensure the roof is up to current industry standards and able to be warrantied.  We were trying to get the insurance company to cover these items, but they would not approve them. Our project manager had communicated to the homeowner that she may have to come out of pocket to cover these items, Management has since decided we will cover these items in order to move the project along. We are currently waiting for the weather to open up so we can set a install date for the roof. We will continue to communicate with the homeowner until we are able to complete install. 

    Business Response

    Date: 03/25/2024

    Property Owner

    **************************************

     

    Claim #

    007589345-014

     

    ISSUE DETAILS: The contractor has been accused of walking off the job and is refusing to finish the floors, including some damage to our floors that the contractor caused.

     

    CLOSING SUMMARY: The **** is not at fault for the damage to the kitchen flooring. The weather event that caused the tarp to be displaced in addition to the ceiling above the kitchen being removed prior to the weather event allowed water to enter onto the kitchen flooring. The kitchen floor should have been supplemented, it is a continuation from the original loss

     

    Respectfully,

     

    Yalamdi.*****

    Issue Resolution Coordinator II Contractor Connection

    Business Hours 7-4pm CST

    ******** & Company

Ideal Development Concepts, LLC is BBB Accredited.

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