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Business Profile

Dance Instruction

N-Step Dance Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Instruction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alerted N-Step Dance of our intention to cancel our daughter's 6 year old dance class. She had only attended 2 classes and we gave notice in February over email. NStep responded and acknowledged our intent to cancel and provided a form that we were required to print out, fill out and physically bring in to their offices in order for them to cancel. Failure to do so would enable them to continue to charging us for classes not attended even though they acknowledged our intent to cancel. We dont own a printer and out of principle it feels really frustrating that Id have to buy a printer, ink and paper to cancel a 6 year olds dance class.Legitimately easier to cancel car insurance, cell phone contract, lease agreements which are all legally binding agreements because they accept email communication as a method of notification to cancel.They acknowledged our email to cancel in February and continued to charge us $500 for classes not attended so far. Emailed again asking for them to take our email as notification to cancel but still not heard back and still being charged.

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