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Find a Location

Genesis Quality Auto LLC has 1 locations, listed below.

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    Business ProfileforGenesis Quality Auto LLC

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4411 Suwanee Dam Rd Ste B, Suwanee, GA 30024-8701
    BBB File Opened:
    1/5/2023
    Years in Business:
    2
    Business Started:
    7/7/2021
    Business Incorporated:
    7/7/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Juan Burnett, Principal
    Contact Information

    Principal

    • Mr. Juan Burnett, Principal

    Customer Contact

    • Mr. Juan Burnett, Principal

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I am filling a complaint against (Genesis Quality Auto LLC)4411 ******************************************************************************. ************** On Nov/08/2022 I purchased a 2007 Lexus ES350 from Genesis Quality Auto. Its been over 30 days and have not received my Plate for my vehicle. Since my purchase I have been communicating via voice and text message to the owner of Genesis Auto about my tag and title. The Owner AKA:(*************) was suppose to send the information to the *********** to complete the purchase transaction. He has Repeatedly failed to do so. I don't have a remaining balance with Genesis Auto. The *** and tag was paid right at purchase of the vehicle. Now he has stop answer my calls and text message. And I still don't have a TAG or Title for the vehicle.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lenora S

    1 star

    04/13/2023

    I have been trying since March to get a tag for this car with no results! DMV shows no paperwork done for this car. I have spoken to the dealer to try to resolve the issue, but with no results. He says that hes working on it, but he never follows through. Hes Ignoring my phone calls. Car Fax shows that the mileage has been turned back as well as having prior owners, the paperwork shows 1 owner. It was late in the evening and getting dark and we did not realize until later that the paperwork shows odometer reading at 0! Also, the Vin number does not match up with the temporary tag that is on the emission report. The emissions report was given to me by the dealership showing that it passed, but I took it later to do emissions on it, but when the young man saw that the engine light was on, he said that he did not want to take my money because he knew it would not pass so he did a diagnostic, eight codes showed up. I guess I was desperate, I did not have a vehicle and I needed one. I dont know what to do, but I know I cannot keep driving around with expired temporary tags. Do not use this shady so called non professional business!

    Local BBB

    BBB Atlanta & NE Georgia

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