Business ProfileforHot Air Balloon Management, Inc

Beyond disappointed and frustrated with this business! We purchased tickets for their event last year for the Hot Air Balloon Show at the Gwinnett County Fairgrounds for the Monday event. However, due to the weather, attendees had received an email stating that there was a big possibility that the balloons would not be going up but that they would honor the tickets for the event the following year and that we would receive updates. Nowhere in the email did it say that these tickets could be used at their many other events throughout the year or were we provided any sort of update on upcoming events or anything (never received a single email from either ******** or this company) regarding so. Having gone back and forth with both the event organizer and the ticketing platform, I’m being refused ticket refunds (they’re nonrefundable, but due to their own negligence and misinformation, I don’t have any use for the tickets and will not be supporting them in the future) and to use them at their other future events. If you’re going to honor unused tickets at future events, you would at least think to have them at the same venue as you previously did. I understand it’s a large event, but the fact that it’s so spread out and none of the new venues are clearly AS CLOSE AS THEY WERE is beyond wild. I’m not going to drag my family 2+ hours away when it was less than 5 mins away previously. Beyond shameful of them—judging by their other reviews on this site, seems like everyone else’s opinion is just as valid.