Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/02/2024 I spent $2500 down payment and $454.93 as a deferred down payment. On 1/5/25 the car just stopped working. I was told that I had warranty with **************************. They refused to pay. I was told by ********* they would have their mechanic to fix it and ALL payments was on pause til the issues is fixed. Now PARS CARS is refusing to honor their word. I do have proof of what I was told. They have the car. Ita so much corrupt stuff going on in the office. EX employees ************** ********* has left due to the unfairness and the owner taking advantage of customers

  Business Response

  Date: 03/04/2025

  Dear [********* ********] and Better Business Bureau Representative,
  
  
  We appreciate the opportunity to address this matter and clarify the situation.
  1. Vehicle Sold As-Is. The vehicle was sold on [11/02/2024] under Georgia law, which means the sale was final, and the dealership did not provide any warranty or guarantee on the condition of the vehicle at the time of purchase.
  2. Courtesy Warranty Provided: As a goodwill gesture, we purchased a third-party warranty on behalf of the customer to provide six months of coverage for certain repairs.
  3. Warranty Claim Process: When the customer reported an issue with the transmission after two months of ownership, we advised her to file a claim with the third-party warranty provider. The warranty provider conducted their review and denied the claim, stating that the issue was caused by wear and tear and/or customer fault, which is not covered under the terms of the policy.
  4. Vehicle Transport and Current Status: At the customer request, the vehicle was moved from her mechanic to our preferred mechanic for further evaluation. However, at this point, the warranty coverage period has expired, and any necessary repairs would be the customers responsibility.
  5. Our Position:
  The vehicle was legally sold As-Is, meaning the customer assumed responsibility for any repairs after purchase.
  We went above and beyond by securing a third-party warranty for added protection.
   The claim denial was made by the warranty provider, not our dealership.
  We assisted with transporting the vehicle to a trusted mechanic but are not responsible for repairs beyond the warranty period.
  
  
  We understand the customers frustration and sympathize with her situation. However, based on the facts, we fulfilled all obligations and even extended additional support beyond the original sale terms.
  
  
  We hope this explanation provides clarity, and we remain committed to fair and ethical business practices.
  
  
  Pars Auto Sales, Inc.
  Office : ************
  Fax     : ************
  
   ******************************
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from pars cars in 2022. 2012 ***** more than ******* miles and after financing car was ***** which was ridiculous at the time but I really needed a car ok Jan 6th a payment was due and i communicated with ***** and advised on Jan 14th I would make 2 payment because a payment is due on Jan 17th. (Im only behind 1 payment no late fee) I got in a accident on Jan 8 th ***** talked to me and says I need to pay to get my car out of impound because its out for repo!! And if I have cpi insurance along with my own insurance the car would be paid out due to being totaled but ***** was rude and would not let me speak and said he never spoke to me but I have a screenshot of out conversation. Im not sure what measures I have to take

  Business Response

  Date: 01/14/2025

  Hi

  this is Pars Auto Sales, and we are not Pars Cars!!!!!

  this complains and this customer does not belong to our company, he bought his car from (pars cars) we are not affiliated with pars cars

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lexus ******

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2024 I worked with ****** at Pars Auto Sales. I asked him was anything wrong with the car I was seeking to purchase. He and another guy who claim to work on **** for the dealership assured me that the car was good. I spent $5k down on the car. The day I purchased the car it was cold Wet and rainy so I couldnt test drive as I wanted. I then took the car to *** to get it inspected. Upon their inspection the car needed major work done to it. I got a second and third opinion whom all three stated the damages were critical and needed immediate attention. I was told that a warranty came with the car but couldnt use it when I called they didnt find any account with my info. I spent over $12k in repairs and over $2k in towing expenses. The car keep breaking down I was stranded for hours in the cold. I believe the car is a lemon its done had new struts , new shocks , new oil pan , full tune up , oil change , rear and front differential service , seatbelt sensors replaced , new coolant reservoir tank , about 4 new axles thats keeps popping out over and over and over. The dealership is telling me there is nothing they can do. I cant switch the car out or its nothing they can do the car is as is. But I asked him before I purchased was the car good he said yes. Come to find out the tow truck that towed it from ************** to ******* after I broke down, said Im the same guy who towed this vehicle from a South Carolina auction to ******* Ga, I took it to Pars Auto Sales. This car has suspension issues and the dealer was aware when I brought it to them. I have spent so much money on this car suspension for the same things to keep happening and they wont help me out. I just got another invoice from *** for over $12k in repairs again. I couldve purchased a brand new *** for the amount of money this lemon car is costing me

  Business Response

  Date: 12/11/2024

  This customer seems to be giving out the wrong information. The car was in great condition when the customer purchased and took possession of it. The customer was given every opportunity to have the car fully inspected before purchase.  As a matter of fact, we encourage all customers to have a mechanic to inspect the car that they are looking to purchase from our company. He declined and stated that he trust his friend judgement. The car does come with a six (6) month warranty that we purchased through a third party warranty company. But like most warranty companies there's a thirty day wait time before the warranty can be used. The customer was asked why didn't he make our company aware of his concerns before he took the car to another shop. We only heard about his concerns after the fact. The last time we spoke to the customer, we asked him to provide proof of the work that was done to the car. Haven't heard back from the customer. and the invoices he attached to this complain has no name of business and address to find out is correct or not.

  anyway by the georgia law he bought the car As Is and we gave him 6 months free warranty and he can use it for anything might happen after.

• Initial Complaint

  Date:02/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had purchased a car on November 15 and two days later the check engine light came on and I couldnt pass the emissions test two weeks after that the car cut off on my wife on her way to work and they never fixed the issue after they had the car for three weeks

  Business Response

  Date: 02/13/2024

  Hi

  with all respect to BBB, I have to say we as a pars auto sales inc  in ************** ** don't have the customer with this name. we never sale a car with no Emission which customer goes to get emission by itself,

  this is the same as before which PARS CARS customer can not recognize between pars cars and pars auto sales!!!  it happened to us many times. 

   

   

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pars cars sold me a lemon i was Never told it was as is also the salesman that goes by the name of ******* is a scammer that badly needed his commission because not only did he not properly check if this car had any life threatening issue the car is so badly rusted that the pipe fixtures can break off at any moment also Ive taken my car to four different places to try and get an alignment done and no will and can fix my car my back to tires are getting pushed in towards each other and i have A 10 month old daughter that has to ride in that car and the manufacturer from ***** specifically told me that this car is a death trap and should have never even made it on their lot to be sold plus the car is only worth ***** dollars in total they have me paying ****** and some change for a lemon that can kill me i also called my finance company and her specific words to me were that this is not there problem

  Business Response

  Date: 09/09/2023

  Hi

  with all Respect I have to tell you which we have No customer with this name, and we ARE NOT PARS CAR!!!!!!   ... we are Pars Auto Sales *** located in ************** ** and we never been affiliated with pars cars. 

  please Remove this complain from our name and sent it to PARS CARS.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** *** ** 3/29/23 and it broke down and wouldnt start again on 3/31/23. I asked them to swap the car out to something equal or lesser value and they got violent and was rude to myself and my fianc. I got the car towed and dropped off in front of the dealership and the key was left on the desk of the salesman (Ray). They was also violent with the tow truck driver and begin recording only after gas lighting the situation. I never asked for a refund I wanted to swap the car out because it left me and my family without a vehicle. My next step would be to seek counsel because this has become stressful and difficult situation. And I cant get it done on my own.

  Business Response

  Date: 04/03/2023

  Hi

  yes he came to pars auto sales on 3/29/2023 and requested to purchase a *** with an in-house financing option, then he started to test drive the car for more than 45 mint (we have video from the time he came and the time at which he is back from the test drive the car), then ha start to sign the paperwork (include of 2 As Is form) and did not complain about the car, which if he said something wrong about the car, we has to fix the issue or he would change his mind about the purchasing the car.
  after 2 days he start complaining on the phone and we told him the mechanic is closed now, to bring the car Monday and show it to him, he towed the car and tried to drop it in the middle of the entrance of the carlot which we asked the driver to drop somewhere else because the mechanic shop still was closed.
  he has a 6-month warranty on the car from a third-party company and he has to take the car to any certified mechanic and make a claim with the warranty company, not us.
  we are not here to sell the car with no issue and get back with something wrong with the car which happened by the driver or something else, it is an 11-year-old car and needs to be maintained and watched by the driver to be out of the issue.

  if he want to come to our office to get his key back to take the car to certify mechanic and use his warranty ,he has to be polite and don't fight with the workers or sales persons which he did it at the bad way before,  otherwise we have to ask him to leave.
  
  
  
  

   

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19884048
  
  I am rejecting this response because: These people are compulsive liars. He told me I didnt put enough miles on the car for the warranty to kick in, and I politely told him I didnt want the car anymore and I asked him to swap it out with something of equal or lesser value. The car broke down in 2 days. As stated on the tow receipt Transmission bad car inoperable. I have a family that depends on me to make things happen for them. I trusted these guys to sell me a reliable car and that didnt happen. Now I cant get to work nor my wife without spending extra money in Ubers and Lyft. They are some crooks they have their car back. If they arent trying to swap the car Im going to continue taking the necessary steps to seek out counsel for further action.
  
  Sincerely,
  
  Leterious Hall

  Business Response

  Date: 04/07/2023

  Hi
  first of all, thank you for your vocabulary which calls us liars and crooks!
  we are not here to sell bad cars to customers, we are a certified dealer, and all cars get diagnosed and passed emission tests before selling to anyone beside of that we ask customers to test drive the car or bring their mechanic to check the car because we have to sell As Is by the Georgia law,
  he test drove the car and he agreed to buy the car, if the car had issued the time of test drive for sure he would not buy that car, we never told him about the put more milage for using the warranty, his mechanic told him the warranty might not accept because of less millage been used, and his mechanic told us the car was running owerspeed, that is why the car got locked.
  now he has to deal with his warranty company which we already paid for that and we can not change that damaged car for another car, because he might damage the second car too, then whos responsible for his fault ?

  Customer Answer

  Date: 04/08/2023

   
  Complaint: 19884048
  
  I am rejecting this response because: Once again they are definitely not telling the truth. I have attached documents from the mechanic at ****** vision automotive (independent) and I have a written statement from him as well. As you can see in the attachment the car had 12 fault codes on it. 2 of which are permanent. The mechanic stated that the car had pre existing issues thats why the engine locked up. I drove the car 145 miles. ***** their talking about over speeding, I cant believe the things their coming up with. I have a Commercial Drivers License and I take my livelihood seriously this is how I take care of my family. Ive never had a speeding ticket in my life. So I wouldnt start speeding now. They are trying to cover up for their deceptive practices. And the warranty company denied the claim because of pre existing conditions. I also have that paperwork waiting to be forwarded over to me.
  
  Sincerely,
  
  Leterious Hall