Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business sold me a used car which are typically sold as is and that is okay when there is honestly. I asked more than once to be provided with a printout of any known issues and recent repairs made. I got nothing. They have been dishonest, unprofessional and overall in humane. I've spent countless hours trying to be understanding and patient but I'm now stuck with a car that check engine light will not go off and this business is well aware of this major issue as they tried to cover it up. I'm looking for them to do the right thing.

  

  Business Response

  Date: 07/10/2025

  You purchased an as is vehicle and signed several documents indicating that. I have attached a couple of the forms you signed. We do want you as a hap customer and would love to assit you with any mechanical issues you are having

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23512370
  
  I am rejecting this response because:
  

  I know what i signed. Those forms were signed from word of mouth of you staff that was trusted that car was in great working condition with the only issue was the battery dying randomly due to the door being open all day. That's dishonest. I did purchase as is and I did not expect perfection, there was no oil in the car, the breaks, tires and alignment had to be taken care of on my end that was okay again as I know this was a used car. It's the professionalism, dishonesty and lies, that is not okay. Why would anyone finance a car that has a check engine light on? This has all been bad business and you guys need to take accountability for that.

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 07/15/2025

        Even though we sold the vehicle as an as is vehicle with clear disclosures that you signed. we are still will to help with any discounted repairs

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 promaster van 1500 to start my business i registered the Vehicle on the *** site online and found out it had a Recall for a pawl park engagement saftey recall I took it in 04/08/25 mainly to diagnose the misfire and the safety recall .I picked up my vehicle and when i tried to drive it it gave me an error code P0371 - Gear ratio in 1st and another P1790 fault immediately after shift.I then called ***** and asked him why it would throw a code immediately after the software recall and he said well the recall was done successfully and when they see those P0371 codes they replace the transmission.I then joined a *** promaster group on ******** and asked if anyone had ever encountered and this issue before and there were several people - Some have even declined to do this recall update due to knowing that it kills transmissions ,some have had their transmissions replaced .I have called Ram Stellantis they oversee and handle customer service issues at all dealerships and they opened a case and there's has been a little bit of a back and forth with the dealership but they have declined to admit liability and said ********** has the last word yet they know very well that these vans have faulty transmissions .I really need help with getting the dealer and Stellantis to agree to replace my transmission as iam losing contracts and this van literally feeds my family .My vehicle is currently at Ram chrysler jeep gwinnett and they have diagnosed my van and said that i do need a transmission but they dont want to admit that the software recall did cause my ****** to fail even though i have explained that i never had any issues nor codes relating to a transmission issue AND also they diagnosed the vehicle initially when i had brought it in and they confirmed the misfire which i had brought it in for ,all to say had my vehicle had other issues the scanner would have immediately picked it up and brought to my attention

  

  Business Response

  Date: 05/27/2025

  We will help in any way we can. Chrysler determines what is covered and not covered under warranty. All we did was perform the recall you brought the vehicle in for

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23370152
  
  Iam sorry but your answer absolutely does nothing to resolve my issue ,that software recall damaged my transmission  the thing is your company and brand as a whole are aware of that possiblity .All i want is my vehicle repaired how you and Mopar /stellantis do it its up to you guys.If i had known i would not have done this recall at all .Now iam without my ************ livelihood  is at stake here.
  Veli Ndebele

  

  Business Response

  Date: 05/28/2025

  THE VEHICLE WAS BROUGHT IN ON 4.8.25 FOR CHECK ENGINE LIGHT ON, A MISFIRE COMPLAINT AND AN OPEN RECALL FOR A SOFTWARE UPDATE TO THE *** RELEASED BY CHRYSLER CORP. THE ESTIMATE WAS GIVEN TO THE CUSTOMER ON SEVERAL ISSUES FOUND. THE VEHICLE WAS RESCENTLY PURCHASED BY THE CUSTOMER WITH ALMOST 200 K ON IT. NO WARRANTY IS IN EFFECT AND HAS BEEN EXPIRED FOR AWHILE NOW. THE **** NOTED THE VEHICLE HAS BEEN IN AN ACCIDENT PRIOR TO VISITING **. THE PLUGS AND WIRES WERE SWAPPED POSITIONS AND THE MISFIRE DID NOT MOVE CYLINDERS. THIS INDICATES INTERNAL DAMAGE TO THE ENGINE THAT NEEDS TO BE TRACED. THE CUSTOMER DECLINED ALL THESE ITEMS AND THE CUSTOMER WAS NOT CHARGED FOR ANY DIAG OR FEE. 

  THE RECALL RELEASED BY CHRYSLER IS AT THE STELLANTIS LEVEL AND IS NON NEGOTIABLE AT THE DEALER LEVEL. ANY ISSUES WITH A RECALL SHOULD AND MUST BE TAKEN UP WITH CONSUMER AFFAIRS. WE ARE OFFERING NOTHING AT THIS TIME AS THE CUSTOMER DIRECTLY DECLINED ANY REPAIRS TO BE MADE TO THE VEHICLE. THERE IS NO HISTORY THAT WE HAVE IN RELATION TO PAST SERVICING OR REPAIRS MADE AS THIS IS THE FIRST VISIT FOR THE VEHICLE AND CUSTOMER. 

  STELLANTIS AUTHORIZED THE VEHICLE TO RETURN AND INSPECT *****MISSION ASSM. THE ***** DID FAIL AND WAS SUBMITTED FOR REVIEW. CHRYSLER DECLINED THE REPAIR TWICE BASED ON MILEAGE AND THE ***** INSIDE THE ***** IS NOT RELATED TO THE RECALL. CUSTOMER STILL DECLINED ALL REPAIRS, ENGINE AND *****MISSION RELATED. CHRYSLER IS NOT ASISTING NOR ARE WE AT THE DEALER LEVEL BASED ON ALL THE FINDINGS. CUSTOMER DECLINED ALL REPAIRS FOR THE SECOND TIME AND AGAIN NOT BEING CHARGED. ANY FURTHER TESTING AND OR REPAIRS WILL HAVE AN ESTIMATE ATTACHED. CUSTOMER IS FREE TO PICK UP HIS VEHICLE AT ANY TIME DURING NORMAL OPERATING HOURS.

  THANK YOU

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23370152
  
  I am rejecting this response because the history and mileage of my vehicle does not negate the fact that the transmission failed after that damned recall was hence us having this conversation.Also if they are denying the claim due to age and miles  - why wasn't it stated in the recall then i wouldn't have bothered coming ?  .Youre grasping for straws here and trying stray away from facts which is 1. I brought my vehicle for a misfire and software recall  2. It is very important to know my vehicle was operable with no transmission issues or codes and those are the facts .My transmission did fail after the *** software update done at your dealership Now the weird thing here is that Stellantis says the onus is you to accept this and make it right where as on your last message you said its on them .So between the two of you ,you all know this update is an "interim" update and its not fail safe .This is not going away and this will be on the *********** soon .MAKE THIS RIGHT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  
  Sincerely,
  
  Veli Ndebele

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from them on January 25, 2025 and let the salesperson know that one of the rims has a chip missing and one of the keys are brand new and nobody has cut or programmed the new key, also found the air conditioner doesn't blow cold air and the brakes squeak sometimes, she said we can take care of the key, let me talk to my manager and call t/you back after he let's me know what we can do for you, the call back went my manager said it's a as is sale, the dealership gave me a Carfax that says they did a delivery inspection, I don't think in requesting for too much, since the dealership didn't want to come down on the sale price(they should fix these things) I WANT MY VEHICLE REPAIRED.

  

  Business Response

  Date: 02/17/2025

        We sold this vehicle as is. Attached is a form signed by you acknowledging that . 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22882890
  
  I am rejecting this response because: The dealership knew that the vehicle had only one working key, the air conditioning doesn't work(blows hot air), and brakes are bad, the saleperson had the nerve to call me to give them a good review, not after when I told her the deal was wrong, she told me for her to fix it, they would have to start the finance paperwork all over again and she didn't want to(kept saying I'm here to help you, H*** NO SHE DIDN'T HELP, NOT A HAPPY CUSTOMER, I would like my air conditioner and brakes fixed and in working order, as She stated they **** nothing wrong with the vehicle. 

  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 02/19/2025

  W e can offer you any repairs you would like to make at employee pricing. We in good faith sold you the truck as is with no warranty per the attached document I sent earlier.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22882890
  
  I am rejecting this response because: I told the salesperson I wanted to buy the truck with no money down, At your dealership I wasn't told about a down payment until I finished signing the paperwork and then was told they would have to re run my credit to remake the deal, they gave me two keys(one not for my truck), the air conditioner doesn't blow cold air, the brakes grind when stopping, the salesperson said I will fight for what you, BULL, You advertised the truck in perfect condition and that's not the case, Your dealership let me drive off the lot in an unsafe vehicle that needs brakes and rotors. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dodge ram to be serviced because there was a leak. A leak test was done and the back window was replaced and the carpet due to mold. I was told the problem was fixed. I noticed condensation when I picked up the truck. I asked the service guy if it was really fixed if I am still seeing condensation. He told me that he had to turn on the heater that morning to get rid of the condensation and suggested I do the same and it would be fine because the back window was the source of the leak. Fast forward, I noticed mold again after about a year and a half. I went to the dealership, but my warranty was expired by then. I asked them about a warranty on the work they done because they didnt fix the problem when the truck was under warranty. I was told that I would have to pay $200 for another leak test and pay for the repairs if he found the source. The leak specialist obviously didnt do their job the first time, why should I have to come out of pocket for him to tell me he cant find the source of the leak. Now Im stuck with a truck that leaks and it only has 35k miles on it. Dodge sold me a lemon and they should be responsible for the repairs.

  

  Business Response

  Date: 02/06/2025

  unfortunately the vehicle is out of Warranty and the repair we looked at was almost 2 years ago. However the vehicle was just seen by Mall of Georgia CDJR and looks as though the center high mount lamp was just replaced. This repair is actually a common repair for a water leak to the back. We would not be able to offer any assistance at this time due the the age of the car. If the leak is still there Customer may want to return for reinspection of the stop lamp. Thank you

   

   

  01/28/2025 68510-MALLOFGEORGIACHRYSLER DODGE 08508893-Lamp,centerhighmountedstop 34,913Miles WARRANTY

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************** service department installed the wrong air filter in my 2020 Dodge Ram and it messed up my catalytic converter. I dropped the truck off on January 6 at Gwinnett CDJR. They gave me a repair bill of $5,500 for labor and to replace the catalytic converter. They originally claimed I put the wrong filter in the truck because the filter was not one of their parts. I picked up the truck on January ****************************************************************** if I didnt pick it up, they would charge me a daily parking fee. When I picked up the truck it turned out that the service manager **** lied about the filter and it was indeed a CDJR part. I explained to **** that I get all of my services done at that dealership and have done so since I bought the truck. **** said he would investigate but I have not heard anything from him regarding his investigation. **** offered to take $1000 off the repair bill. I told **** I could not afford it, and should not be paying it since it was something that they caused. I also was obligated to pay for a $505.59 diagnostic test to find the issue of the catalytic converter.On January 22, I contacted the **** corporate office to seek help. They told me they would help and initiated a claim (claim number ********). They instructed me to go to the dealership and initiate a repair assistance claim using the claim number above. I went to Gwinnett CDJR to try and file the claim but neither **** or anyone at the dealership could tell me how to do so. **** said he would look into it and call me back. I have not heard from **** since. I feel as I have Aldine everything and beyond on my part to try to get this settled bet I do not know what else to do. Im unable to move my truck since **** told me if I drive it, it would cause more damage. This has also cost me more money since I cannot use my truck for work. Thank you for any assistance on this matter. Respectfully,***** ******** ************

  

  Business Response

  Date: 01/30/2025

  WE HAVE REACHED OUT TO THE CUSTOMER AND ARE IN THE WORKS OF FIXING THE SITUATION. CUSTOMER STATED THEY WE IN AGREEANCE WITH WORKING IT OUT AND WILL REPLY AS STATED. THANK YOU

   

  *** ******

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been working on ********** warranty claims since early 23'. The past warranty claim my roof was completely replaced by Gwinnett Chrysler Dodge Jeep Ram early this year 2024. During the procedure the technician had cracked my windshield where the roof meets the windshield. In June 2024 I put in a ticket with ********** to fix yet another warranty issue. Before sending my vehicle back to Gwinnett Chrysler Dodge Jeep Ram I had explained in email to the service director at the time **** that not only does my Stellantis warranty claim need to be addressed but I need the windshield to be replaced in like kind (***). **** had responded and stated "we will take a look at the video of the technician replacing your roof and verify and replace". Fast forward to dropping off my 2023 Jeep Wrangler, once the Stellantis warranty issue had been found I received a text from the service director ******* **** that my vehicle is ready. At the time inquired "great is my leak (Stellantis) and the Windshield (Gwinnett Chrysler Dodge Jeep Ram) been replaced. After multiple days of back and forth ******* **** ************ Director) stated "we will not be covering this". I had to get the *** Stellantis involved and they are willing to cover the costs of the windshield replacement as they understand the amount of turnover at their dealership has been quite difficult for long term customers like myself. I received an email from ******* **** (Service Director) saying "I prefer we do not do the work" even though ********** is paying for it. Before I get legal involved I would hope Gwinnett Chrysler Dodge Jeep Ram would follow through on their commitment to their customers. I have spent months going back and forth with Gwinnett Chrysler Dodge Jeep Ram. -****

  

  Business Response

  Date: 11/06/2024

  Please call me ******* ******* the ** and we will resolve the issue

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22486057
  
  **** you can reach me at ************ on a recorded line. 
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 11/07/2024

  Hello, 

  ******* is out of office until Saturday. He will call you then. 

  Regards,

  ***** ********

  Controller 

  Gwinnett CDJR

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22486057
  
  Sounds fantastic thank you! 
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 12/10/2024

   

  Closed without a call from the *** See the notes. This never occurred. 

   

  

  Business Response

  Date: 12/10/2024

  If Chrysler is covering your windshield under warranty than any dealership can replace it

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of this year I took my car to the dealership. I own a chrysler 200 2015 vehicle. The was not purchased at the dealership. The issue I had was overheating. The lines was escalating to the high point. The dealership gave me a quote that would fix the problem. I took out a loan through them and paid out of pocket the majority. I drove the car back home 7 miles (within the community) and it started escalating. Took a picture sent it back to the Advisor and I told him I would take it back. Took it back kept it a few days. Drove it this time to do my **** once I got on the highway it climbed all the way up. It fluctuated between high and low. Woke up a the Monday morning car would not "turnover" by the way this was also one of the problem, was told I needed a battery. The car barely started and would barely move almost like a gliding on the street without the tires rolling. It was dragging sounded like an old truck, very different from what was happening before i brought it in the first two times. The third time it barely made it at the dealership they looked at it, took a couple of weeks, told me I had to tow my vehicle off the property. Mind you my vehicle drove on that property first day without the truck sound, dragging engine. Asked for refund told me CDK Global System was down with all the car dealership and they couldn't refund me until the system was back up. Met with someone from corporate sat with him for 4 hours, told him i'm not looking to buy a car said he could help under the circumstances. Asked him to just fix the car insisted i try buying a new car. Met with the sales representative says i wasn't qualified. Left, gave me a promisory note to repay the refund. Weeks pass no calls or updates, stopped by and they told me still no refund and to tow my vehicle at this point it was all the way dead. When i call respectfully they hang up or yell at me threatening to impound my vehicle. See the attached. They are still deducting the Sunbit loan amount.

  

  Business Response

  Date: 08/08/2024

  Customer has already been refunded her previous visit. She brought the vehicle in overheated with a cracked coolant bottle with the wrong coolant. She has overheated her engine and wants it to be our problem, it is not. She paid with ****** and refuses to use the money refunded to pay off her Sunbit account. She has also been extremely abusive to anyone and everyone she speaks with. ********** called yesterday and was told the exact same thing. This is an abused Chrysler 200. She wants us to buy her an engine that we did not damage, she admitted to having someone else work on the vehicle before her initial visit.
  

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22063517
  
  I am rejecting this response because:

  The coolant I used before my first visit is the specific brand coolant. I also received a bottle of coolant by their technicians for tapping up on my second visit.

  On my first visit before receiving the vehicle I noticed for the first time the check engine light came on. I asked *************************** about it and he said it was ok, its just needed to re-programme. He switched on the car cleared the check engine light without it going back to the repair team; this was the service advisor. 

  The conversations with the Advisors has been respectful other than asking for specific questions if I see there is no updates; time, who to speak with in their absence, why this doesn't work etc.

  The mechanic before is null and void because they accepted the vehicle each time and told me they were working on it. The engine failure happened under their care. Reaching out to their team on instagram in desperation I am told there is a recall. They called the customer service agent and the agent called the location and they would not get the car towed to a new location for them to attempt to fix it.

  Another attempt to the customer service agent ***** one week after and they have no idea where the car is; the recall is still open and at this point they hung up the call while waiting for further updates; as in is the car there since they were notified the week before and they mentioned to get a tow service, a conversation a week after suggested they do not know where the car is.

  There is a loan on the car and it further hampers my situation financially. I need a new engine or a trade in. I will not be able to use a second party to sign for a trade in vehicle. Why this is what they proposed when they had me sit for 4 hours in a small room explaining they may not be able to pay me a check if the Global shut down is not fixed. I had to beg for a proof of getting a refund.

  Sunbit should be cancelled because there is no longer a need for a loan! They would cancel money being withdrawn because it becomes my word to the loans officer, if there is nothing from them the car delearship that the car was not fixed, and monies had to be refunded.

  Regards

  ****************************;

  **********

   

   

  

  Business Response

  Date: 08/09/2024

  We reject her rejection.  Her money is refunded from Gwinnett CDJR. Sunbit is her obligation not the dealerships.  Her vehicle was worked on outside of our shop and then overheated before ever coming to our Dealership.  She has been abusive to our staff and we will no longer service her vehicle.  She can have a tow company pick her car up take it wherever she wants.  We do not store vehicles here either.  Her car is her reasonability not Gwinnett CDJR.  We will even tow her car wherever she would like in fact.  We will pay.  In the event she returns to the dealer and is abusive to my employees we will politely ask her to leave.  

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22063517
  
  A BRAND NEW ENGINE, YES PLEASE TOW AND FIX BACK TO FULL CAPACITY 

  WITH A ONE YEAR WARANTY ON ALL REPAIR NEEDS

  I HAVE A CAR NOTE AND I MISSED THREE MONTHS PAYMENT FOR NOT WORKING:-

  A CHECK FOR MISSED PAYMENTS OF THE AMOUNT $480 (WHICH IS THE EQUIVALENT OF TWO MONTHS OF THE ABOVE THREE MONTHS)

  OR// TRADE IN CAR AT YOUR LOCATION ACCEPTING ONLY ME AS THE OWNER, NO GUARANTOR (based on inability to get another signature)

  I am sitting at home everyday unable to go out to work.

  Sincerely,
  

  
  *****************************

  

  Business Response

  Date: 08/20/2024

  We reject what she is asking.  Please refer to our last response.  

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22063517
  
  I am rejecting this response because:

  Please note call was offensive to the least with ******* the General Manager today who reached out to me after returning his call. STILL insistent on not calling ****** after being advised by the loan agency that they just need an email from them to discontinue the loan.They cannot accept a termination from me the customer without an email advising no repair was done and money returned. He said no to that also

  He was badgering me on the phone in a angry tone insisting I remove the car or have it towed elsewhere because they will not honor my request.

  He did allude to the engine being burnt out from overheating this is the first time I am hearing this since we spoke. It means whatever fix they will do will not correct an engine problem but a "bandaid" on just the recall code they provided. I have lost months for ******* to tell me an engine was burnt out..that's something new. I do have the recording if needing. 

  It would seem we go to court and/or the news room for a better resolution. I now need a new car it being an engine burn out 

   

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to the dealership for a diagnosis And they told me they get back to me. I didnt hear from them for a while. They sent me a video about some work that needs to be done. They sent me a quote for 6700+ another fourth thousand For labor and I said no and today I called him up to pay what I thought I owe them about $600 and they want 5000. They said that the part was supposed to take 10 days to arrive.

  

  Business Response

  Date: 07/08/2024

  - **************** dropped the vehicle off for 3 different concerns.

  -We diagnosed the vehicle. Extra work was declined by the customer.

  -***************** came in on 7/3 to pay and pick up the vehicle. She wanted to drive it. We let her know that it needed to be towed because it needs a rear axle and there is no oil in the rear differential. due to safety 
  
  2015 Ram 1500 ******* miles.
  
  She was not charged $5000

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Replace oil sensor module and fix air conditioner blowing hot air could not pass inspection.They fixed the problem with the sensor but air they did not fix but they said my car was ready for pick up after I paid for the car and they brung it to me the car was still blowing hot air and they charged me a lot of money to fix that problem that wasnt fixed

  

  Business Response

  Date: 04/03/2024

  This vehicle was brought to Gwinnett CDJR with the following complaints (see attached) on 3/8/2024:

  Failed Emissions test check engine light on and ac blowing hot.

  The check engine (emissions repairs were oil cooler housing) was repaired $1869.27 plus tax

  The ac was diagnosed as main left temp actuator door TO START (documented and advised with additional work needed and declined) $411.73 plus tax - ac still was not blowing cold and customer declined the pdc box.

  Additional service work was also approved that was unrelated to either issue-oil and filter change/15k interval service $269.04 plus tax-induction service $251.19 plus tax-coolant flush $290.24 plus tax

  This vehicle has ****** miles and is a 2012 Chrysler 300 that has not been in for any service work to the dealership since 9/14/2020. At that time recommendations were also made for a/c concerns that were also declined (see attached)

   

   

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this business twice to get my warranties cancelled on my vehicle so I can submit the information to gap claims. This is because my car was totaled. The dealership failed to submit my refund request and the second time I went in for assistance they did not send any information over to my email as they said they would regarding my refund cancellations. This gap claim has been waiting on them to submit the information, yet they will not do so. There are two warranties on my auto contract and they initially told me there was only one. I need both warranties refunded. I would BBB to help facilities the refund request process and also help me get the refund documentation so I can submit it to my gap claim. Hopefully this will happen within the next week. I appreciate your assistance.

  

  Business Response

  Date: 03/25/2024

  In order to proceed with the cancellations we are required to provide an odometer statement to the policy holder.   As soon as we receive a document showing the exact miles the cancellation will be processed.  If there are any further questions feel free to contact me. Thanks

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21473533
  
  I am rejecting this response because:

  
  There are steps required to move this process forward. I have attached a market valuation report that includes the final odometer reading on my vehicle. Please let me know if you need anything else  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/24/2024

  Hello **************,
  
  We sent the check to your bank, ******************** on March 28th, 2024. They deposited this check on April 8th, 2024. I have provided a copy of the cashed check in the attachment. The Road Hazard and ************* (Nationwide Auto Svc as shown on the bill of sale that you provided) were included in the amount given to your bank. If you have any questions please feel free to call me and we can discuss this matter.
  
  
  
  Thank You,
  ***************************
  Gwinnett Chrysler Dodge Jeep Ram
  Controller
  **************
  
  Fax: ************** 
  5054 Highway 78
  Stone Mountain, GA 30087