Complaints

This profile includes complaints for Aylo Health, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aylo Health, LLC

  1240 Eagles Landing Pkwy Stockbridge, GA 30281

• 

  Aylo Health, LLC

  2330 Patrick Henry Pkwy STE 200 McDonough, GA 30253-4215

• 

  Aylo Health, LLC

  1101 NorTec Drive Conyers, GA 30013

• 

  Aylo Health, LLC

  211 Fairview Road Ellenwood, GA 30294

• 

  Aylo Health, LLC

  65 Old Jackson Road McDonough, GA 30252

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Aylo Health on December 20th of 2023. I received a Covid, strep, and flu test. I met with a pcp for maybe 5 minutes. Aylo billed my insurance for $760.34 and called it a new patient visit. After submitting it to insurance nearly 4 months (March 2024) later I receive a bill for $455.88. I called and the lady in billing I spoke with was incredibly rude and unprofessional. This is outrageous and signals just how broken the American Healthcare system is. I would like **** to review this bill and the services provided. Im very concerned as I was considering switching to Aylo for my pcp. That is no longer an option if this inflated billing is ***** preferred practice.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2023 I decided that I would give Aylo health a call and try to deal with them again after not very good service. Mind you I have an owed balance on my account that I tried to resolved in October 2023 but they weren't playing very nice. Today I called to schedule an annual physical exam after months of going through some things. The lady in the call center tells me that she could not schedule my appointment due to my account being inactive. I asked her why would it be inactive. She said because I have a balance I owe. She transfers to me to billing and spoke to "MJ'. ** said they inactivated my account on March 19. Now I asked him so y'all are denying people medically to be seen because of an owed balance? He said it was in your agreement. I told him that has nothing to do with denying me medical attention. The fact I even contemplated months on even going back to this practice God just showed me to stay away ASAP! I never in my life heard a company inactivating your account because of a balance you owe. They will send it to collections. Mind you my balance is only like ******. seriously! Then MJ In the billing department told me I'm in "danger" of getting my bill sent to collections!! Well law says you cannot sent any medical debt under $500. 00 to collections neither. But I never heard of a company denying medical care. I tried to solve my debt but didn't give me any deal or option like others. I told the lady about hardship and she pretty much didn't give me no option to try to pay it off. The denial of medical attention is absurd! That's what collections is for!!! I'm definitely not seeing y'all. Y'all made my decision to return to you guys pretty easy. Smh. I want a copy of my medical records also sent to my new primary care provider or myself!! By law you must send this!!! Y'all really out of pocket for this.

  Business Response

  Date: 04/22/2024

  ******************,

  I am sorry to hear you did not have a good experience at Aylo Health. Although you do not agree with our collection policy, as a private practice, we have the right to attempt to collect the debt. The balance on your account is due upon receipt however we understand it can be difficult to pay large balances in full so as a courtesy, we do offer interest free payment plan options to our patients. Upon review of your account, I see that you were offered several payment plan options prior to your account going to collections to which you declined. At this time, your account is with our collection agency. You may contact them directly to settle your debt. Your medical records have been forwarded to your new provider on 4/1/24 per the medical release form you provided. 

  Thank you - Revenue Cycle Department

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21473595
  
  I am rejecting this response because: I never declined the options. So we're going to set the record clear on how y'all move. Your staff is incompetent and the company is greedy. The company will not last. How do y'all deactivate someone from scheduling and you sent them to collections. Y'all not going to make it. I want paperwork showing where I signed that I consented to this? You denied medical to a patient because of a balance in which you all forwarded to collections. Is that ethical practice?  Anyone that reads this can also go to Aylo health in particular in Stockbridge on ****** and see the constant complaints..lawsuits are indeed someone your way I want a copy of you alls policy and transcript of the calls saying I declined.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:01/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/2023, I underwent a scheduled complete physical examination, with my insurance covering the entire cost. I have been a patient at Eagles Landing Family Practice, now known as aylo, since 2008. Over the years, I have had multiple physical exams and have never been billed for any office visits.After the recent physical exam, I discovered that I was being charged $30.00 because I had a conversation with the Family Nurse Practitioner (***). Despite speaking with the billing department, I was informed that any interaction with the *** or physician during a complete physical exam incurs a charge.During the examination, I was asked if I needed any refills. I stated yes, the prescription that was ordered before was a small tube. I agreed to receive a larger container than the one prescribed before. Had I known that conversing with an *** or physician during a complete physical exam would result in an additional charge, I would not have said anything.I would appreciate it if there is a policy outlining that any communication with an *** or MD during a complete physical exam incurs an office visit charge. I do not recall encountering such information in the documents I signed. If such a policy exists, kindly provide me with a copy for my reference.

  Business Response

  Date: 02/05/2024

  Hello ********************,

  I am sorry to hear you are not satisfied with your experience at Aylo Health. After review of your records, documentation indicates that the visit in question for 12/18/23 was a combined visit addressing your chronic conditions as well as your complete physical. Any conditions addressed outside of the scope of a preventative exam are subject to an additional office visit for the additional time spent and medical decision making. Once the claim is filed to your insurance company, your insurance plan will determine if a copay, deductible or coinsurance is applied. In this event your insurance applied a $30 copay. Documentation and records do support the billing codes submitted to your insurance carrier. For future reference, if you do not wish to combine your visits your are welcome to schedule an additional visit to address those conditions and concerns that are not included in a preventative exam. Whether you combine the visits into one or decide to have your concerns addressed in two visits your insurance will still apply a copay for those services. Our goal is to make your medical care easy and convenient. Combining your diagnostic issues and preventative exam in one visit is the most effective and efficient way to care for you. We hope that you will continue your care with Aylo Health.

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21208807
  
  I am rejecting this response because:  I did not discuss any chronic condition.  What chronic condition do I have?

  My blood pressure was normal, I was asked if I needed any prescriptions filled and I stated yes for a rash that the *** treated me for in the past.  There was no rash present at the time of the visit. If answering a question about a refill warrants a $30.00 fee I would like to see the policy.  
  
  Sincerely,
  
  *******************************

   

  Business Response

  Date: 02/06/2024

  Hi ********************,

  Chronic conditions are conditions or complaints that are on going or expected to last more than 6 months. The medication refills you received as well as other services such as an xray were due to the ongoing Chronic Conditions you have. Unfortunately, we are unable to go into detail here but please feel free to contact our office to obtain a list of your specific chronic conditions. 

  As a one time courtesy, we will waive your copay for the 12/18/23 visit. However, for future reference, all services provided will be billed accordingly. Any services provided during an annual physical that are not preventative will be subject to copay, deductible or coinsurance determined by your insurance company. 

  Thank you for understanding that payment for services is an important part of the provider-patient relationship.

  Customer Answer

  Date: 02/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen in March the 17th and was referred to have test ran but some how my portal account showed a balance of **** thou it should of been $75 plus $250 that my insurance should of covered. Instead my insurance says they paid ****** out of a ****** and that I owe this back but I'm not sure how they paid for a service on the 16. But some how they were billed wrong causing my issuance to kick me off the plan stating my coverage ended the day before it started. I still owe the 325 thou and now I'm being told I owe them to. I'm not sure what crazy billing system is at work but I can't see where up to that point I had any visits that even added up to this amount. My insurance is with ***** and after a bunch of leg work I had my insurance reinstated with it showing retro active back to the first of the year. I have consecutively informed the office to rebill my insurance but it's still against my account and I'm unable to see my primary which I could use seeing as I have a sinus infection. I'm not sure how it went from them owing you to me owing everyone three times the amount. Now Cigna has dropped me and I'm sick and can't be seen. I have two herniated discs and two buldging discs a ligament no longer attached in my shoulder, stomach issues due to worms, a sore throat, bad head aches, and a t******* that keeps going inside me and it seems to me that if I would of not had to do all the bookwork to figure things out I'd just get the shaft. I feel like a appointment should be set up on my behalf for my health and wellness and some one should figure this out. And I should come out ahead some where.

  Business Response

  Date: 01/12/2024

  Hello **************,

  I am sorry to hear you are having trouble with your insurance coverage. After review of your account, we show a past due balance of $325.31. This includes $250 for date of service 04/10/2023, which was denied by your insurance for insurance termed and $75.31 for your deductible amount for date of service 05/08/2023. I do see where you called in July to report that you had your insurance reinstated. At that time we did attempt to refile your claim, however your insurance carrier rejected the claim again stating you did not have coverage during that time. They state coverage did not begin until 05/01/2023, the date of service in question is for 04/10/23 prior to coverage period. 

  We are not showing a March 17 visit as mentioned in your complaint, nor do we have any charges of $1,800 for your account. You may have the wrong practice for those charges if you went to another practice to have additional services done. Please reach out to them directly for balance disputes.

  As for your past due balance with Aylo Health, we can offer a prompt pay discount for the 4/10/23 date of service which will reduce your total balance to $200.31. This amount will have to be paid in full in order to reinstate your account. You may contact our billing department to settle your balance and reinstate your account.

  Thank you

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to request a letter from the provider I was seeing for information the military branch I am joining needs. I was put on hold for an hour and thirteen minutes, to begin with. When I finally got someone they told me my account was inactive due to a balance that occurred in 2021 (I moved to another state in the beginning of 2022). They denied my request and sent me to billing. Billing told me I owed over $400 for two different appointments. They said I could not do a payment plan because they sent me over ten statements. I called back a little while later due to looking over my info online and seen that only two statements were sent out and it was about 6-8 months afterward the last appointment I had. I was self pay at the time and the lady on the phone said I didnt pay the $200+ balance because I walked out, but the appointment sheet from that day says I checked out and I paid. The other $200 is from an appointment I had nearly six months before that one and they rejected my insurance, although my insurance worked there many times before. There is no statement regarding this and there is no paperwork showing my insurance was rejected either. I even went back through my bank statements and found that I paid the balance from the appointments. I saw online that I could do separate payments, as well, but after seeing that I already paid, there should be no need for me to pay the balance again. I just need my letter so I can finish my enlistment process and they are giving me a really hard time. This isnt the first time Ive had issues with the billing department, but usually it was an easy fix and a mess up on their part. No one is even willing to help me on this. If payment is still needed, that can be arranged at a later date but I need this letter now.

  Business Response

  Date: 12/14/2023

  ************** *******,
  I am sorry to hear you are having difficulties with your account. After review of your account, I see that you have a balance of $292.00 for date of service 08/24/2021 and a balance of $170.00 for date of service 11/02/2021. We have not received any payment for either dates. The last payment on file that was received from you was on 05/05/2021 prior to either of these visits. We have mailed 6 statements to your address on file dated for the following 09/09/2021, 10/08/2021, 11/06/2021, 12/05/2021, 01/03/2022, and finally 02/01/2022 in attempt to collect on the past due balance before the account went to collections. Once an account is in collections, it will be suspended until the balance is paid in full. This also puts your account at risk for discharge from the practice for non payment of services. This is outlined in the financial agreement that you signed.
  For date of service 11/02/2021 where you provided your insurance to file, we have the signed insurance waiver that confirms you agree to pay any balances not covered or paid by your insurance. We will make all efforts to assist you in getting the most out of your health insurance, however we file insurance as a courtesy for our patients. Benefits and coverage is patient responsibility. Any non covered services you would like to dispute should be directed to your health insurance as we do not determine coverage and patient out of pocket expenses. Payment of services is an important part of the provider-patient relationship.
  For date of service 08/24/2021, you were a self pay patient but unfortunately it seems that you did not compete the check out process to pay for the services received that day. If you are able to provide proof of payment for that date of service, I will be happy to make adjustments. But at this time we are showing no payments received for these services. 
  For your convenience, I have attached copies of the above mentioned documents as well as the denial from your insurance company. 
  At this time, in order to receive the requested form/letter, you will need to pay the balance in full to reactivate your account. In addition, a visit will be required to complete the form/letter as you are not a current patient and have not been seen in more than 3 years.
  Thank you for understanding. If you have any further questions please contact our office.

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to Eagles Landing family practice/Aylo for a pap and STD testing only. I was provided with the cost and paid upfront as I do not have health insurance. I later received a bill for something I did not request. I called in to the billing office to ask what the additional charge was for and I was told that because there was blood in my urine, that it was sent over to a lab for testing leaving me with a bill of $209.00. For one, I have been coming here for YEARS and this has already been a discovery by ****************. Im fully aware that there is blood in my urine due to me having the sickle cell trait and it was no issues/concerns found by ***************. I did not order this test as I am fully aware and my records should be on file, therefore this should have never occurred. This bill needs to be removed as I did not authorize this nor was asked if it was okay to send this to the lab when this is not what I came for. This is absolutely insane that I have to go through these lengths and I feel as though this company is all about running up the bill rather than helping their patients. I was supposed to receive a call from management however I have not yet received it.

  Business Response

  Date: 11/03/2023

  ********************,

  I am sorry to hear you are not satisfied with your patient experience. First, let me thank you for choosing Aylo Health to be your healthcare advocate. 

  Sickle Cell trait can result in chronic hematuria which may progress to Chronic Kidney Disease, so it is important to keep a close eye on your kidney functions. Our providers focus on the patient's health and preventative care as well as treat based on medical necessity. After reviewing your records, the testing ordered by the provider is determined to be medically necessary based on your medical history and findings presented at the visit. However, I can offer a 50% discount to settle your dispute as a one time courtesy. Please contact our billing office to accept this offer.

  Thank you

   

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an online appointment for my daughter's sport's physical and inquired about updating her immunization record for school. The front desk clerk informed me that I could have the vaccines received at the local health department. I then paid for the $45 physical and was escorted to the back room. I completed the in take forms, none of which said anything about a vaccine. As they proceeded with the sports physical with my daughter, I got on the phone just as the front desk suggested and called the health department to see if they had available appointments and if my daughter could be seen on the same day. After I completed my phone call, my daughter had already been given 2 shots. I assumed the nurse was doing us a favor and saving us some time by providing the shots there. The only vaccine I was expecting was the meningitis vaccine which is a requirement by Henry County for public school attendance. A month later I received a bill in the mail for $423.00 for account number ******. Had I known the cost of the vaccines at Aylo Health, I would not have received them there. Also, I am not sure why they would voluntarily vaccinate my child with an optional vaccine as well as something I did not agree to. I've tried reaching out to Aylo Health but I have been unsuccessful in getting in contact with anyone who has the capacity to rectify this matter. The manager *********************** has not returned any of my phone calls or voice messages.

  Business Response

  Date: 10/05/2023

  Hello,
  
  First off, I want to apologize for any confusion or inconvenience this has caused. I have been in contact with the patients Mother on multiple occasions and we have agreed to file these vaccines through the patients insurance. Aylo Health has also decided not to collect any amount that is not covered through the patients insurance, ensuring there will be no charge for the services rendered.  I expect this will bring this matter to a satisfactory resolution.
  
  If you have any further questions; please dont hesitate to reach out to me.
  
  
  Thank you,
  
  
  
  
  ***********************
  Practice Manager
  Aylo Health
  *****************
  Locust Grove, **, *****
  Office: ************
  
  This e-mail is confidential, intended only for the named recipient(s) and may contain information that is privileged or exempt from disclosure under applicable law.If you are not the intended recipient(s), you are notified that the dissemination, distribution or copying of this message is strictly prohibited.If you receive this message in error, or are not the named recipient(s), please notify the sender and delete this email from your computer.
  

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on the phone all morning of 8/21/2023 and got placed on hold for over an hr several times and keep getting transferred to other people and no one wanting to answer and assist me with my needs. I paid them to fill out my FMLA paperwork and they need to do corrections for my employer. This dont make no sense i cannot get this stuff corrected and someone on the phone. Literally on thr phone waiting to speak to someone for 2 hrs! I have been trying to get this paperwork corrected since last week! Im really getting irritated

  Business Response

  Date: 08/28/2023

  Due to HIPAA compliance issues, Aylo Health is not authorized to discuss Patient Health Information.  Therefore, we can not comment on this particular case.  The patient has been contacted by one of our practice managers to resolve the issue.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally, I went to the doctor as usual. I have been a customer of this company for years. I went to the visit as usual, to a different doctor for the company, and I thought the doctor was giving genuine advice. She advised that she wanted to do tests on me, I wrote down the codes and called the image center for a price out of pocket. I was given two codes for the test. To my surprise, the doctor sent over 3 test without telling **** called the test location to verify the amount of the test, due to the fact I was paying out of pocket. I was charged an additional $700 dollars for a test that I was not advised us. Why? I have no idea. I told her that I was paying out of pocket. The insurance does not cover this part. The company billed me and now I am stuck with a bill. The representatives at the location are uneducated on the billing system that they unaware of what the customer should be. In the end, Every time I went to a doctor's ************ wrong amounts were given to pay. Wrong prescription given to me multiple times. This was a nightmare. I ended up going to another doctor that did not hesitate to help me and provide the medicine that she would not provide for me, even after **** Health charged me for this high bill.

  Business Response

  Date: 06/05/2023

  Hello ****************,

  We are sorry to hear that you are not pleased with your experience at Aylo Health. The current balance is due to your insurance coverage for services rendered that applied to your annual deductible. After review of your records, it is found that the services provided are appropriate for the condition you presented. Often times, as with any medical treatment, it may be necessary to perform ****************** based on the findings during the exam being performed. These additional services are medically necessary to assist your provider in determining the most effective and appropriate treatment for your condition. Your services were billed to your insurance company and they determined your benefits and coverage. If you have further questions regarding your medical billing please feel free to contact our billing department at ************.

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the facility on 02.03.23 for a routine physical and received labs. On 02.06.23 and 02.10.23 my results were completed and I received a text around this date stating my results were available online. When I logged online, I was able to understand results as see notes or comments was given with no notes or comments or not reactive. I initially called the office for explanation around 02.12.23 and was advised that the provider was busy and would contact me back ASAP with results. After still not receiving any follow up, I emailed on 02.14.23 advising of this and called again the following week. After I completed a survey over the weekend, I called again today 02.20.23 and advised that someone would follow up. After 5pm I received a nasty call from ***** from Aylo Health on benefit of the provider, that I would have to come in for follow up appointment for medication refill at time, although I was just there for my physical. Then it was changed that I had to come in for lab results review and I would be billed again as not part of annual exam and could not be telehealth. The soonest appointment at my location was not until Thursday. So to date I have 2 1/2 weeks for results although they have been back since the 6th. At no time did **** Health reach out and advise that I needed to come in, only have I attempted to call and email several times did someone even response.

  Business Response

  Date: 02/28/2023

  This patient was contacted via phone call by the office manager and all issues were addressed offline.  Due to HIPAA, we cannot comment on this matter via a public forum like this.  

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************