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Business Profile

Property Management

Main Street Renewal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1,786 total complaints in the last 3 years.
  • 538 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My oven stopped working a WEEK ago, and supposedly the maintenance man (who will remain nameless... for now) ordered a new one and would come put it in as soon as it was delivered. I get a message stating that maintenance will not be here about my stove until May 14, which for one is Mothers Day and a SUNDAY, to top it off, I don't even know if they are coming to just look at the oven (which they usually do come just LOOK and then have to wait however many more days for a bid to be approved and then more days if it is approved for them to come back and replace it/"fix it") or if they are coming to replace it! This is also an additional WEEK without a working OVEN or a STOVE in my house. Apparently to MAINSTREET this is not considered an emergency, which doesn't surprise me, because to them no hot water in the winter due to a malfunctioning water heater was not an emergency either, but a 'luxury". I have reached out to "management" and was told I would receive a call back, which I never got.They constantly try to add additional charges and send constant emails stating that rent is coming up soon, sending multiple emails about anything that has to do with money, but never about them actually coming in a timely manner to actually FIX something properly. We have been here since August of 2022 and it is currently May of ********************************************************************************************************************** None of these issues have been small, yet to them, none of them have been important enough to get to my home sooner than a week after the request is put in... everything from a broken water heater, leaking dishwasher, vent in bathroom fell from the ceiling onto my spouses back after supposedly being repaired, tub leaking, outlets not working in 6 places in the house and now my oven/stove!!!!! If moving was not so time consuming and expensive, I would break my lease TODAY and move somewhere else.

Main Street Renewal is NOT a BBB Accredited Business.

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