Business ProfileforInternational Auto Logistics

-I dropped off my vehicle without an issue on 17 Jan 2024 for a 23 Feb 2024 RDD.-My vehicle eventually traveled down the ********** to ********* where it sat until the boat arrived.-08 Feb IAL tracker indicated the Current Location Vehicle is On Ocean Vessel and is actively crossing the Pacific Ocean.-15 Feb I'm notified that my vehicle is at the designated VPC. However, my car's built-in GPS states it is located at another port.-20 Feb IAL tracker and my car's built-in GPS indicate that my vehicle has returned roundtrip across the Pacific Ocean to ********* port.-20 Feb I call IAL and the agent is apologetic and offers to open up a claim with [email protected] Feb Inquiry@IAL opens up with stating that my vehicle is at ********* and has missed the sailing cut off, made no effort to respond to my question on how my POV crossed the Pacific Ocean roundtrip without informing me. The agent decided to also copy and paste me IAL's GPS policy (even though my car has built-in GPS). The agent also decided to offer absolutely no apology and told me to seek reimbursement from the military first before pursuing IAL.-26 Feb my vehicle still has not arrived at the designated port and I'm still waiting for IALInquiry to "attempt to get further information for you so I can better provide you with an explanation".I'm puzzled on how my POV can cross the Pacific Ocean roundtrip and now as a civilian, I am required to go through military channels to get my rental car reimbursed. An answer to how my vehicle ended up completing a roundtrip would be greatly appreciative as well as covering my rental car.