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Find a Location

Stone Mountain Volkswagen, Inc. has 1 locations, listed below.

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    Business ProfileforStone Mountain Volkswagen, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.79/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/1988

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Stone Mountain Volkswagen, Inc. is a full service car dealership.

    Products & Services

    New Cars, Used Cars, Service, Parts

    Business Details

    Location of This Business
    3500 Stone Mountain Hwy, Snellville, GA 30078
    BBB File Opened:
    4/1/1988
    Years in Business:
    36
    Business Started:
    3/1/1988
    Business Incorporated:
    3/18/1988
    Accredited Since:
    4/1/1988
    Type of Entity:
    Corporation
    Alternate Business Name
    • Stone Mountain Volkswagen
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 7:30 PM
    Su:
    Closed
    Business Management
    • Mr. David Schilpp, Sales Manager
    • Mr. Robert Fioretti, Owner
    Contact Information

    Principal

    • Mr. Robert Fioretti, Owner

    Customer Contact

    • Mr. Robert Fioretti, Owner
    Additional Contact Information

    Fax Numbers

    • (770) 979-2087
      Primary Fax
    • (770) 979-1795
      Other Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a 2022 Volkswagen Tiguan and after 1 yr started getting engine issues,I took it to Stone Mountain Volkswagen always on due time to change oil and get the vehicle checked up......After 1 yr the engine light and oil light keep coming on and everytime I took the vehicle I let them know what's happening to the Suv,it had an oil leak I also let them know....They never diagnosed the problem until after the Warranty expired and now they are asking me to pay $5500 to get the Seals in the engine replaced.....
    Read More

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nigel S.

    5 stars

    04/06/2023

    **************** at its very best! **** was by far the most professional and helpful salesperson I've encountered in any industry in the last 10 years of living and working in the States (moved here from England). Various other staff members walked past me in the dealership and ALL of them smiled and said hello. I felt most welcome and valued as a customer. What a pleasant contrast to my experiences at 3 other dealers in the Atlanta area (not all VW by the way).

    Stone Mountain Volkswagen, Inc. Response

    04/07/2023

    Thank you for choosing Stone Mountain Volkswagen. We are thrilled to hear that **** and our team could provide you with a positive experience and went above and beyond your expectations. We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact us if we can be of any assistance. We truly appreciate your business. 

    Local BBB

    BBB Atlanta & NE Georgia

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