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Business Profile

Urgent Care Clinic

Piedmont Urgent Care by WellStreet - Smyrna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Piedmont Urgent Care by WellStreet - Smyrna's headquarters and its corporate-owned locations. To view all corporate locations, see

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Piedmont Urgent Care by WellStreet - Smyrna has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business turned a covid test visit from 10/2020 over to collections without filing my insurance or giving us any notification of payment due. Our insurance covered Covid testing visits at 100%. They filed multiple other visits and were paid 100% of payment due by the insurance company. We were not given the opportunity to get this taken care of because we were never sent a billing statement or received a call. I had 2 collections show up on my credit report a couple months ago and I have been trying to get this resolved between Nationwide Recovery and Wellstreet Billing since then. Nationwide pushes me back to Wellstreet billing and they keep telling me they will look into it and call me back. I last spoke with ******* at ************ and still got the same answer. We are looking into it. In the meantime, I still have 2 collection accounts that are on my credit report that should not be. I have also sent a message through MyChart with no response from Wellstreet.

      Business Response

      Date: 11/23/2022

      Thank you for reaching out. This account was closed with NRS collection agency on 10/24/2022. I confirmed with them today that this was closed. It takes ***** days for the credit bureau to remove.

      A member of our patient financial services team, ******, has left you a voicemail with her direct line and sent an email to the address provided.

      No balance remains on this account. Please let us know if we can do anything further to serve you.

      Customer Answer

      Date: 11/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate their quick response and how the matter was handled.

      Sincerely,

      ***************************

    Piedmont Urgent Care by WellStreet - Smyrna is NOT a BBB Accredited Business.

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