Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Radiators

1 800 Radiator

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent me the wrong part... Lied to me and said they would be sending me a $350 check for the refund... Some guy from 1800 Radiator shows up at my office but with no check? Asked the guy where my check was and he told me it was actually a credit on my account. I don't advise ordering anything from this place because all they do is lie.

    Business Response

    Date: 10/03/2025

    Unfortunately, this was just miscommunication on our side.  The customer returned a part and the request for a refund check did not get to the correct person.  We have since refunded his money plus $10 for his time and effort.  He has cashed the check, so the matter should be handled.  We have been in business over 20 years and have thousands of satisfied customers.

    Customer Answer

    Date: 10/06/2025

     
    Complaint: 23896550

    I am rejecting this response because: Yes, you are correct you guys did FINALLY send a check for the refund after I sent a certified letter 9/17/2025 explaining that you folks have TEN days to refund me the money or I would file a lawsuit against 1800-Radiator. The certified letter cost me $6.08 to send to you folks. It is very SAD that I had to go to these lengths to get you folks to do the right thing. I'm happy these responses are posted in a public forum to warn other potential customers about what a nightmare it is to do business with you folks, and even when proven wrong you folks have zero accountability whatsoever. 

    Sincerely,

    ***** *****

1 800 Radiator is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.