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Business Profile

Heating and Air Conditioning

Aire Serv of Smyrna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/15 at 10:00 a.m I had a technician come out to my home and do a check of my HVAC. The technician said everything was ok but now two weeks later my air conditioning is out. Their website states that they are open 24 hours a day and have emergency services. It is 90 degrees and I have called about ***************************************************** I am so disappointed at the service that I have received from them and their unprofessionalism.

    Business Response

    Date: 07/07/2024

    Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced.

    We strive to provide excellent service and regret that we fell short in this instance. It's concerning to hear about the communication issues and the problem with your **** system after our visit.

    Please know that we take your feedback seriously. Therefore, we have updated our hours of service on ******* Our team has investigated this matter to understand what went wrong and ensure it is promptly resolved.

    Since then, we have contacted you and dispatched a technician to your location. After conducting a no-charge diagnosis, we determined that the **** system was working properly, but you had a plumbing issue. Additionally, for your inconvenience, we added 1lb of refrigerant to your system at no charge and addressed your concerns from your move-in inspection.

    We value your business and hope that the steps taken met your satisfaction. 

    Customer Answer

    Date: 07/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Aire Serv of Smyrna is NOT a BBB Accredited Business.

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