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Business Profile

Animal Hospitals

Apex Animal Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Office manager noted false and disparaging comments about me in my pet patient records to smear my character for my new vet office. The dispute was over an appointment time. I indicated I would not be doing business with this vet office going forward. Office manager claims I made hostile and angry comments to the front desk which is false. I had only said I would not be coming back as I exited the building. The gross misconduct of this leads to my complaint and I would like to be removed from all contact from this business.

    Business Response

    Date: 05/15/2024

    The complainant's account has already been inactivated in our system, full medical records for all pets on the account have already been transmitted as requested, and no further communication will be sent to this individual.  We're not sure why this BBB complaint was even made, as all of these things were already done prior to the complaint.

Apex Animal Hospital is NOT a BBB Accredited Business.

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