Complaints

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• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2023 I purchased a brand new pocketbook from Linda Sherbourne DBA at a market in ********, **. I live in ******** & left ******** the next day.
  
  On May 10, 2023, less than 48 hours later, the purse broke (the part that secures the purse strap to the purse). I called the biz at 10:56am & told him the purse broke. He said to send him a picture. I sent pics of the broken purse & the receipt for $37.45. I initially volunteered to send the purse back. He said No need.
  
  I will attach the email exchanges btwn the bizness & I. Essentially he said he wld talk to the importer a week later (apprx May 17, 2023). Linda Sherbourne said it wasn't their fault. I stated it surely isn't mine. We exchanged texts. On May 18th, Linda Sherbourne stated that the importer, who provided the defective purse, wants me to foot the bill to send back the damaged purse & then will send a new one. I said the importer sold you a defective product & you sold it to me. I shld not have to finance sending it back or finance having a new one returned.
  I asked for the importers info so I cld file a complaint w/them. Linda Sherbourne chose not to share the importers info. So, ***** ..... sold the purse, I am filing the complaint against them. (The individual I communicated w/seems nice. Yet, I am nice as well.) I shld not have to shoulder any costs related to purchasing a product that didn't last an entire 48hours. I wld like this resolved. Thank you.

  Business Response

  Date: 06/15/2023

    I am the husband of Linda Sherbourne. There is no manufacture warranty nor guaranty on the purse in question. We buy the merchandise as is at a wholesalers' market. There are no store fronts involved. *** ***** bought the purse at our kiosk on at *** * ***** ****** ***. There is a large sign there that says Exchanges Only. Although buyer beware applies, we make every effort to protect our customers and our reputation.  It is unfortunate that the stitching failed after she left the state or this would have been immediately resolved. ***** has end stage renal disease and is under dialysis for 10 hours every day. I am working 7 days a week to cover for her. We are in the process of liquidating her business. I had agreed to bear the cost of the replacement, pay someone to cover for me while i go to ship and pay the cost of shipment to her. This will by far exceed what she paid for the purse. She would have to pay shipment to me of the failed purse.

  Customer Answer

  Date: 06/16/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
   Complaint: ********
  I am rejecting this response UNLESS :  They are going to send me a new  purse to replace this damaged one.  Sending me a replacement I accept.   I dealt w/this company in good faith. 
  I should not be putting out any money w/o a new purse in hand.  (They can have this broken one that I am not able to use & do not use).  
  
  It is not my fault the product failed & in less than 48 hours.  Linda Sherbourne DBA previously advised that the importer would Not send me a new replacement. The importer wanted me to ship the broken purse to them.  Yet, they are the ones who provided the inferior product (inferior in that it broke in less than 48 hours of purchase.)  Why should I have to incur costs of shipping it back with Nothing in my hand (i.e. new purse).  In closing if they are sending a replacement purse, fine.  If I receive a replacement purse, then I will be left to incur the costs of sending the broken one back. (However, I shouldn't have to incur any costs at all). But, I would w/the new purse in hand.
  Regards,
  *** *****

  
  

  Regards,

  
  

  *** *****