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Business Profile

Olive Oil

La Terra Natural Oils, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Olive Oil.

About

About This Business

La Terra Natural Oils is a tasting room for gourmet olive oils, balsamic vinegar plus many other kitchen "foodie" items. We work to assist our customers to find products that have the potential to enhance their palate. It is important to us that visitors have the opportunity to taste the majority of our products before buying them. We offer olive oil soaps and essential oils as well. Every customer is a VIP and we treat them that way.

Products and Services

Extra Virgin Olive Oils , Infused Olive Oils, Balsamic Vinegar, Infused Balsamic Vinegar, GA Extra Virgin Olive Oil, Sweet Bourbon Glaze, cooking sauce, Tybee Isl. Tomato Chutney, FROG Jam, Organic Creole Seasoning, Bread Mixes, tapenades, tomato bisque soup , Olive oil soaps

Business Details

BBB File Opened:
12/7/2015
Business Started:
4/6/2015
Business Started Locally:
4/6/2015
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Mr. Francis J. Clearo, President
Linda Fuller

Additional Contact Information

Principal Contacts
Mr. Francis J. Clearo, President
Customer Contacts
Linda Fuller
Additional Phone Numbers
Other Phone: (301) 452-2028

Additional Information

Refund and Exchange Policy
We want more than anything for our customers to be completely satisfied with their purchase!
If you are not completely satisfied, please contact us here at La Terra, in person or (out of area) through email at [email protected] for assistance in returning or exchanging your product. You have the option of exchanging the item(s), receiving a store credit or receiving a refund for the full amount of the item(s) purchased minus the shipping and handling expenses incurred (online purchase).
REFUND, EXCHANGE and DAMAGE POLICY
As a general policy, we will gladly provide a full refund (minus shipping and handling) for your purchase or offer an exchange for products of equal or lesser value, provided the products are returned to us within 30 days with the original receipt and each item sealed and unopened. Or, at your option, we will issue you a store credit. Certainly, if any of our products are received damaged in any way during transit, we will gladly replace them/it with a product in good condition.
As you might appreciate, we cannot accept a return or exchange of any bottle, jar or container where the SEAL has been broken (unless damaged during original shipping), pulled or otherwise damaged. In other words, we cannot accept as a return or exchange any product that has been opened, but we will gladly replace any product that has been clearly damaged during transit.
So, What steps do I take if my product(s) are damaged during transit (shipping orders)?
—- Unfortunately, ACCIDENTS DO HAPPEN —-
In the uncommon and unfortunate event a product you receive from us is damaged during transit, please forward to us an email together with a photograph of the damaged product as You received it/them to: [email protected]. With that email, please include all appropriate information related to the damage, including the type of damaged product (e.g., Butter Olive Oil, Dark Raspberry Balsamic Vinegar etc.), quantities and all contact and forwarding information for shipping (address, telephone number, and please include email).
When we receive this information to verify the damage, we will ship, at our expense, the replacement product within 3 days, we will notify via email (or text/call to phone if suggested) shipment and provide you with the corresponding tracking information.  Please allow 7 to 10 days for the delivery of the replacement product.
WHAT DO I DO IF I WANT A FULL REFUND FOR MY PURCHASE?
In the event you wish a full refund for your purchase (minus all shipping and handling charges incurred by LaTerra), please return all sealed and unopened products to the address below, together with your receipt. Once we receive the product and verify the applicable conditions (as described below) for a return and refund we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. Alternatively, you may process a return for refund by visiting Our La Terra Natural Oils Savannah location.

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