Complaints

This profile includes complaints for Vaden Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vaden Nissan has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vaden Nissan

  10421 Abercorn St Savannah, GA 31419-1137

  
• 

  Vaden Nissan

  PO Box 14217 Savannah, GA 31416-1217

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to contact *** Vaden Nissan of ******** for the longest. Today 1-24-24 I finally got hold of someone and they were very unprofessional and rude. The guy named **** the gm he said he were was very rude to me. I tried contacting the dealership on gettin a loan that was approved cancelled because i do t have any possession of the car so when i go to speak to the gm hes like im tired of hearing about this im tired of you calling about this car, he he says bring me my money i been relaxed and all this in a very rude way. You owe us such and such saying you being rude for not bringin me my money just going slap off on me because i told him i cant come up with the down payment for the car and the bank mentioned for them to repurchase the car to pay off the loan. Well that didnt happen.

  

  Business Response

  Date: 01/25/2024

  Dear BBB,

  We are familiar with our customer **************. Most recently he has dropped his vehicle at our dealership and his intentions are unknown. We understand he has contacted his lending institutions who explained that he contractually owns the vehicle. ************** still owes $1,000 of his down-payment according to the purchasing agreement. We have made attempts to explain this.

  We apologize that he feels any of our staff members have not treated him professionally. Our dealership management is available during normal operating hours should he have any further questions.

  Sincerely,

  *************************
  

   

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A stripping was coming off the car in the sales parking lot. Service department was closed. Sales agent said bring it back when it is open. We di and they refused to fix it at no charge. They wanted to charge over $400.
  The air conditioner belt is squealing. They refused to fix that at as well. I paid over $23k for the car. They need to do repairs.

  

  Business Response

  Date: 06/27/2023

  Dear BBB,

  
  

  Thank you for contacting us regarding our customer. Our Sales team has been in touch with *** ***** and coordinated repairs as he desires. We anticipate this being completed in the next several day.

  
  

  Sincerely,

  
  

  ***** *******

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 01/24/2023

  Dear BBB,

  
  

  We have been in communication with our customer *** ******** We went though the details and figures of his purchase and understand he plans to cancel an extended service contract

  
  

  Sincerely,

  
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached supporting document (pdf).

  

  Business Response

  Date: 01/05/2023

  Dear BBB,

  
  

  Thank you for contacting us regarding our customer ** *****. Our Service Director reached out to him personally and apologized for our failures in communication and facilitation of the repairs. 

  
  

  *** ***** has been advised that another heater core should be installed as it appears the original repair failed. We advised *** ***** that we would install the correct seat cover at no expense to him, repair any any damage to the dash or replace any trim panels not reinstalled previously at no cost to him. Additionally, we would repair the ding in the vehicle at no cost to him. We offered to provide him with a loaner vehicle and have the repairs performed by our Nissan certified Master Technician at our dealership in ****** ****. 

  
  

  *** ***** informed our Service Director that he only wanted it repaired at an out-of-state Nissan dealership of his choosing. 

  
  

  In good faith we have offered *** ***** correction of all the issues that occurred during the time we had the vehicle as well as perform all warranty repairs needed. *** ***** has rejected this offer.

  
  

  Sincerely,

  
  

  ***** ******* 

  

  Business Response

  Date: 02/15/2023

  Dear BBB,

  
  

  We believe we have satisfied *** ******* wishes.

  
  

  Sincerely,

  
  

  ***** *******

  Customer Answer

  Date: 02/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ** *****

  
  

  
  

  
  

   

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used ***** from Nissan on 09/26, couldn't take the car home because they said they just got it in and had do oil change and inspection, picked up on 09/27. Vehicle came with limited dealer warranty and I purchased the extended warranty which I submitted paperwork to cancel a few days after purchase. Vehicle had clean car fax.
  
  11 days after taking vehicle home it started making a loud rattling as I was headed out of state for work. Used a different car till I got back home a week later called Nissan. I opened the hood and there was NO oil and papers stuffed near the air filter. I recorded it and all and put oil in myself and attempted to drive vehicle to Nissan but car started shaking and I didn't want to push it. Had vehicle towed to Nissan. Rep stated it's a transmission issue that the ***** dealership will have to fix. Said I have to use the extended warranty. Wouldn't listen when I said I cancelled it. Vehicle has sat there a week and when I called said they were waiting a couple of weeks until the extended warranty activated so we can use that. I had talked to the service manager **** who agreed to use the dealer warranty but that doesn't seem to be the case and no managers have called me back. Got a text from ***** my vehicle is scheduled for service late November. We are moving across country first week of December because we're a military family. ***** doesn't know if they can have it done in time. I'm upset I purchased a car from the Dealer that worked for less than two weeks and they are now refusing to help if I don't use the extended warranty instead of taking care of the issue through the dealer warranty. At this point, I want my money back so I can purchase a different vehicle.

  

  Business Response

  Date: 11/04/2022

  Dear BBB,

  
  

  We are currently working with our customer towards a resolution.

  
  

  Sincerely,

  
  

  ***** *******

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/04/2022- Nissan kicks head gasket failed(under warranty)
  Nissan failed numerous times to contact me. The warranty was approved on 9/2022
  Nissan sent the wrong motor to the dealership.
  9/22/22 Nissan informed me that my warranty was voided and that they had no plan of fixing my car due to a front end collision that had never happened.
  10/01/2022 I requested my vehicle to be put back together for towing purposes with no response and the service department refusing to speak with me.
  10/14/2022 I arrived at Nissan to examine my vehicle to find it taken apart with vital parts missing, the vehicle was not secured and the key will no longer work. The service advisor had could not explain to me why my vehicle was in this condition or why my warranty had been voided.

  

  Business Response

  Date: 10/20/2022

  Dear BBB,

  
  

  Thank you for contacting us with regards to Mr. ******* concerns. We received the vehicle at our Nissan dealership with a complaint of over-heating. We diagnosed the problem as engine failure and submitted the information to the Nissan Powertrain who approved replacing the engine assembly. During the disassembly process preparing for the repair, we found hidden wreck damage behind the bumper that bent the bumper frame and cracked the radiator and condenser. With these new findings, Nissan reversed its decision to repair the vehicle due to wreck damage. 

  
  

  We have re-installed the parts per the customer's request. The engine does not run due to damaged coils and internal engine failure. Mr. ***** is welcome to retrieve the vehicle. 

  
  

  It is an unfortunate situation for Mr. ***** and it is an unfortunate situation for us having spent considerable technician time on the vehicle. 

  
  

  Sincerely,

  
  

  ***** *******

  Customer Answer

  Date: 10/27/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:

  
  
  

  There has been no accident with my vehicle whatsoever.  With the frame damage that is described,  the car would not have handled properly. Also, with an impact that would cause frame damage there would have to be an insurance claim at the very least. The car has a clean car fax and nothing has ever been reported. The mechanic involved specifically mentioned that he was giving his opinion on what could have happened, not what had happened.  The car could have been hooked improperly on the tow truck (Nissan dispatched). Furthermore while I was last at the dealership,  the car was in pieces. There were parts missing,  the doors were not secured, the motor was not put together. The bumper was stored in the back of the car. Please explain this to me as the Nissan service advisor said that she had no idea why it was sitting in that condition or why the warranty hadn't been covered. I also question the integrity of Nissan. One moment the motor was on back order with no date available then the motor was to be shipped. The moment the motor arrived is when all of these details conveniently arrived. 

  
  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 10/31/2022

  Dear BBB,

  
  

  We are sorry Mr. ***** remains unsatisfied. Despite his insistence that the vehicle has not been in an accident, the attached photos show the contrary. The bumper bracket was pushed up into the radiator causing the coolant loss and subsequent engine failure. Whether this would effect the drivability of the vehicle  is questionable. We cannot defraud Nissan by claiming this to be a warrantable failure. This could have been claimed on the customer's insurance, but it is our understanding that insurance was cancelled on this vehicle. 

  
  

  Sincerely,

  
  

  ***** *******

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN March of 2022, the car I purchased from Vaden Nissan which was a 2012 CRV smoke when I rolled the windows down. I called my finance company which was Westlake Finance Company. They advised me to call Vaden Nissan and explained to them the problem!! I called Nissan and smoke with the finance manager. He told me not to get the car fix because any kind of electrical problem would be costly. He advised me to trade the vehicle in and he would place me in a brand-new car. I told him I was unable to drive the car, so he sent one of his employees to pick me up!
  Once I arrived at the dealership, I was immediately greeted by a salesperson, and they began the paperwork. I explained to the salesperson that i did not want a car because I was more comfortable with a small SUV similar to the one, I had.
  The finance manager and the salesperson told me they did not have any SUV on the lot. Furthermore, he said, the finance company would not finance any cars that was used. Therefore, I had to get a brand-new car that they picked out for me. I told them, I did not want anything they picked out, I wanted to be able to choose my own vehicle.
  At any rate, the salesperson and the finance manager explained to me to do the trade in and take the car they provided; however, once a SUV comes in, they would call me, and I could trade the new car for the SUV.
  I knew the deal sounded too good to be true. Plus, these guys rushed me through the entire process!
  I was told the SUV would be in the month of April. I waited and waited but i received no call from the Finance Manager- **** nor the salesperson.
  I called them but they gave me the round around! They tried to make me purchased a SUV paying $100 more than what I was paying for the car.
  The original deal we all agreed upon was forfeited. The salesperson and the Finance manager broker their contract with me. Now, I am stuck with a car they pushed upon me.
  I called the owner of the dealership, Ms. ***** *****. No response!

  

  Business Response

  Date: 09/08/2022

  Dear BBB,

  Thank you for bringing our customer's concerns to our attention. We are familiar with Mrs. ******* and her want for a different vehicle. Naturally we are unable to discuss a customer's credit status, but it is worth stating that lenders are typically more comfortable financing a new car than a pre-owned vehicle. A new vehicle carries less risk to the lender and quite often allows for a better interest rate for the customer.

  When Mrs. ******* experienced trouble with the first vehicle she bought. we worked with her to find a reliable vehicle for her to drive. Unfortunately we were unable to find a small SUV that her finance qualifications would allow. 

  With hopes that her finance qualifications would improve, we suggested that she wait until she was able to buy a vehicle that she preferred. With the passage of time since purchasing her new vehicle Mrs. ********* credit status has not changed significantly enough for a finance institution help her without a substantial increase in her monthly payment. Our finance manager has tried to explain this to her.

  If Mrs. ********* credit status gets to a level that a finance company is willing to help her get a small SUV, we would be very happy to help her do so.

  In the meantime; a new vehicle, with great gas mileage and a factory warranty is not a terrible situation to be in!

  Sincerely,

  ***** *******

  P.S. I am sorry that the customer did not receive a response from "Ms. ***** *****". I suspect that Mrs. ******* was trying to reach my wife and co-owner, Mrs. **** ***** ********