ComplaintsforGrainger Nissan

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchase a 2023 Nissan rogue with 28 miles on it at the end of sept I believe it was the 29th or 30th of 2023. At 11894 miles i have to replace all the tires, i had two tires that were unsafe to drive on. Nissan nor the dealership at any time informed me they were 15 k tires when purchasing nor any of the times the vehicle was service since then. I contacted Nissan **** *** and was told they would contact the dealership that sold me the car. After they had contacted the dealership, the answer was basically we don't make the tires. I did a review on the dealership because since i was not informed stands to reason they won't tell others. The dealership contacts me after going back and forth, **** *, made it very clear they are aware of that and that it is just want it is. I do not believe this is fair to the consumer. I would just like to be refund for the cost of the tires because if i had known or been informed, I would have work new different tires into the deal. I have also contacted the tire manufacture who basically has been zero help or responsive.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had an issue with my 2020 ****** car cranking up on 9/23/23 while I was at the gas station. I called ****** and they indicated my car was still under warranty and was issuing a tow to come get my car. They indicated the service dept for ****** closes at 6pm. When the tow guy showed he got my car started and directed me to come straight to ******. I arrived at 4:06pm and ***** was very great with her customer service. However, **** showed zero interest in assisting me with my issue. I sat for hours for the tow and he provided zero customer care.. ***** charged my battery and replaced my key fobs batteries. I'm disappointed that after sitting at a gas station that he felt easy about dismissing me. I also spoke to **** ****** but addressing my concern was beyond his privileges. He was nice but not the person to solve my problem. **** could have though.As a service manager making executive decisions should come in hand for customers who have been in distress. Not to mention... but I will mention.. the doors for service were still open. When ***** informed him of my issues he made no effort, no care and definitely no concern to my issue. I filed my complaint in ****** which further explains my level of disappointment.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Occurrence was on April 18th for warranty repair. They damaged the car sunroof visor trying to troubleshoot the problem. A simple diagnosis since they are a dealer and have the scamatics. Now it is in worse condition and visibly damaged yet it worked and looked fine before they ever touched it. Then the warranty company says they will not cover it because they are a scam and lie. So now I have a devalued vehicle because of their negligence. Not to mention the time I wasted for a incompetent service and damage. I would like to be paid the amount of repair so I can get it fixed elsewhere. Please inform me of the progress of this complaint. Thanks Warren

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 2022 I went to Grainger Nissan in Savannah Georgia on Chatham Parkway because I was experiencing transmission issues when I arrived at the shop I explain to the service advisor I was assigned to Kayla that my rpm, which is the left side of the dashboard that has one through eight on it. Is too high around at three when I’m only doing about 30 miles an hour, and that I would have to press the button on my Gear changer to go into the next gear and that spells out transmission failure but after having my car for five hours she said that the problem was to New and that I should bring the car back when it worsens and I return saying the same thing in August, November and December but when I arrive back in December, I had a presence of mine to video what the car was doing now those four times I went to Grainger Nissan. There were four separate diagnostics and each time they had my car it was for five hours or more but in December 2022 we finally agreed it was my transmission and in December the claim was filed and my warranty company. denied my claim on the basis saying I didn’t try to get it fixed immediately. which I certainly tried to from the very first contact with Granger in July 2022 stating my problem, then in August, November, and December and I don't feel as if that is ok and I do have texts and screenshots from conversations between service advisor to provide

  Business response

  06/21/2023

  ** **** came in on 7/26/22 mileage was 101,066 his complaint was there is an intermittent check engine light on. This was line A on RO 231119
  Techs notes are as follows:  has a past code for MAF sensor, no obstruction or intake leak, cleaned sensor and reinstalled if issue returns bring back for further diag. I attached the entire doc with the DTC list and you will see the past P0101-00MAF sensor circuit that is past. (side not this issue will cause what does feel like a transmission issue) Note there is no transmission or judder codes we also did this at no charge to him, the car had no fuel when he brought it so we put $25 in fuel that we did charge to the RO and you will see that $25 sublet charge.
  
  
  Line B customer complete states: Customer states that at low speeds the RPMS fluctuate higher than they should.
  Tech notes are as follows: low sped has judder, found ntb 20037 for judder logic calling for  reprogram of TCM, performed reprogram and test drove over bridge on 17 (if there is an issue this helps make it show as the incline stresses the transmission)  to verify no more issue present
  .
  
  Also attached you will she the program part number to show we did perform that TSB.
  
  
  I attached a copy of the TSB performed. Below is a copy past of a quick break down
  
  IF YOU CONFIRM The customer reports a transmission judder (shake, shudder, single or multiple bumps or vibration), hesitation on acceleration, lack of power, or RPM flare. NOTE: · A new diagnostic logic has been established to enhance the diagnostic process by storing a diagnostic trouble code (DTC) on APPLIED VEHICLES. o DTCs P17F0, P17F1, P17F2, P17F3, P17F4 will not turn the MIL ON. o DTC P0868 will turn the MIL ON. · This new diagnostic logic will monitor conditions in the CVT and provide a more precise diagnosis of any potential issues with the CVT. · If any of the above DTCs are stored, refer to NTB20-035 (Sentra) or NTB20-036 (Versa Sedan and Versa Note) for repair information.
  
  
  If you look you will also see I attached the DTC sheet after the updates was performed. It is also time stamped and dated to show it was scanned again after. You will also see none of those codes listed.
  
  The reason for this update is to show the trans issue that Nissan and extended warranty requires to approve a trans replacement. So the software prior to the update is not there from the factory to show an issue you have to perform the TSB.
  
  We called the extended warranty on the customers behalf and explain this to them they declined the repairs.  When the customer returned on RO 236751 on 12/13/22 and mileage of 115,137 so 5 months and 14k miles later. Noted in that RO customer states CEL diag possible Judder code we did find P01F1 and F0 as per stated in the TSB so now this repair would apply. We followed the steps as per out line by Nissan North America. First time customer did not have an active issue. Their extended warranty should of stood by their contract and covered this transmission. We did reach out to them multiple times to try and make them understand but they would not listen. 

  Business response

  06/21/2023

  ** **** came in on 7/26/22 mileage was 101,066 his complaint was there is an intermittent check engine light on. This was line A on RO 231119
  Techs notes are as follows:  has a past code for MAF sensor, no obstruction or intake leak, cleaned sensor and reinstalled if issue returns bring back for further diag. I attached the entire doc with the DTC list and you will see the past P0101-00MAF sensor circuit that is past. (side not this issue will cause what does feel like a transmission issue) Note there is no transmission or judder codes we also did this at no charge to him, the car had no fuel when he brought it so we put $25 in fuel that we did charge to the RO and you will see that $25 sublet charge.
  
  
  Line B customer complete states: Customer states that at low speeds the RPMS fluctuate higher than they should.
  Tech notes are as follows: low sped has judder, found ntb 20037 for judder logic calling for  reprogram of TCM, performed reprogram and test drove over bridge on 17 (if there is an issue this helps make it show as the incline stresses the transmission)  to verify no more issue present
  .
  
  Also attached you will she the program part number to show we did perform that TSB.
  
  
  I attached a copy of the TSB performed. Below is a copy past of a quick break down
  
  IF YOU CONFIRM The customer reports a transmission judder (shake, shudder, single or multiple bumps or vibration), hesitation on acceleration, lack of power, or RPM flare. NOTE: · A new diagnostic logic has been established to enhance the diagnostic process by storing a diagnostic trouble code (DTC) on APPLIED VEHICLES. o DTCs P17F0, P17F1, P17F2, P17F3, P17F4 will not turn the MIL ON. o DTC P0868 will turn the MIL ON. · This new diagnostic logic will monitor conditions in the CVT and provide a more precise diagnosis of any potential issues with the CVT. · If any of the above DTCs are stored, refer to NTB20-035 (Sentra) or NTB20-036 (Versa Sedan and Versa Note) for repair information.
  
  
  If you look you will also see I attached the DTC sheet after the updates was performed. It is also time stamped and dated to show it was scanned again after. You will also see none of those codes listed.
  
  The reason for this update is to show the trans issue that Nissan and extended warranty requires to approve a trans replacement. So the software prior to the update is not there from the factory to show an issue you have to perform the TSB.
  
  We called the extended warranty on the customers behalf and explain this to them they declined the repairs.  When the customer returned on RO 236751 on 12/13/22 and mileage of 115,137 so 5 months and 14k miles later. Noted in that RO customer states CEL diag possible Judder code we did find P01F1 and F0 as per stated in the TSB so now this repair would apply. We followed the steps as per out line by Nissan North America. First time customer did not have an active issue. Their extended warranty should of stood by their contract and covered this transmission. We did reach out to them multiple times to try and make them understand but they would not listen. 

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