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Business Profile

Nail Salon

Lucky Nails

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The situation happened on 02/05/2025, i went to get my nails done at lucky nails and asked the nail tech for a certain type of nail style and she did the complete opposite, when I asked her to fix the nail job she immediately got angered and demanded me to find somewhere else that would do the nail to my liking, when I asked for the manager he came and started being rude and even started cursing at me, eventually the situation got heated and they both wanted to fight me the customer! As a person dealing with emotional distress and mental health issues, i couldnt handle the pressure because I just wanted the nails done right, i left the store and now this is causing my anxiety through the roof! I just wanted a rufund or my nails done correctly! Not a fight! The manager tried to fight me and people had to hold him back to not get to me! I was in fear for my safety

Lucky Nails is NOT a BBB Accredited Business.

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