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Find a Location

Memorial Health University Medical Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforMemorial Health University Medical Center

    Hospital
    Multi Location Business

    Additional business information

    Additional Info:
    This company is a non-profit organization.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Memorial Health University Medical Center has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4700 Waters Ave, Savannah, GA 31404-6220
      BBB File Opened:
      7/15/1998
      Years in Business:
      68
      Business Started:
      10/16/1955
      Business Started Locally:
      10/16/1955
      Alternate Business Name
      • Memorial Health
      Contact Information

      Principal

      • Mr. Scott Regan, Vice President/human Resources
      • Billing Department - Complaint Handlers
      • Anna Ansell, Compliance Manager

      Customer Contact

      • Mr. Scott Regan, Vice President/human Resources
      • Billing Department - Complaint Handlers
      • Anna Ansell, Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (912) 350-8310
        Other Fax
      • (912) 350-8199
        Other Fax

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was visiting ******** ** on October 15, 2022 when I had a *** ********* with my heart so I went to Memorial Health for treatment. They proceeded to check me in and did perform an EKG, drew blood for lab work and did a chest X-ray. Because the emergency room was over flowing with patients I was never given a emergency room but was required to Sith in the lobby or hallway after each exam. It was in the hallway where I was approached by someone from the hospital asking me for insurance information and then requesting that I pay $400 as my share of the expense for the services being provided. After sitting by the nurses station in the ER area I was finally approached by a Dr who spoke to me for approximately 5 minutes and told me to schedule a visit with my cardiologist when Returned home. After returning home I received a bill from Memorial saying I owed them $1228.29 without any explanation as to where these charges came from. I then contacted them for a detailed bill and received it showing them I was charged $2962.44 for the emergency room. I then called and talked to a customer service person and asked what the emergency room billed included as I was never given an emergency room. She took my concern and informed me she would send it back to the hospital for answers. I never heard another word until March 2023 when I received the same bill again and this time a threat to send me to collection. Once again I called and started the process over again and once again was told the same thing. Not surprisingly I again haven't heard anything until I receive yet another bill for $1228.29. I have offered the customer Service people a settlement of $700 for the services they provided but I objected to paying for a emergency room that I never received. I'd like for someone to explain why I was charged a full emergency room charge when all I got was a five minute conversation with a doctor before I pay the entire amount being billed.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Georges R

      1 star

      12/03/2022

      Stupid people working at the hospital. They contacted me over 10 times for a payment because they do not know how to get the payment from my insurance and now i have been contacted by medicredit *** for a missing payment. This hopital need to hire people whose IQ is at least over 1. This is frustrating and UNSAT. WAKE UP.

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