Reviews

Review Details

• Review fromAlexis C

  Date: 06/26/2025

  1 star
  We signed up for ADT Security, however "Safe Haven Security" contracted with ADT came to our home. We were not aware of working with a third party company. Since May 15, 2025, the system has stopped functioning properly. We have contacted Safe Haven and ADT numerous times for cancellation, but each representative gave us a different explanation with no resolution. The system continues to malfunction, and we have made it explicitly clear that we no longer want the service.Despite that, Safe Haven refuses to cancel our contract unless we pay a 75% early termination fee even though they have failed to deliver the service we were promised. We have revoked access to our home and do not consent to any further technician visits.This is a clear breach of contract. We should not be held financially liable for a service that has not worked properly from the beginning. We are requesting cancellation without penalty and assurance that no additional billing or collection efforts will take ********** Haven continues to fall back on their contract while avoiding accountability. Representatives have attempted to justify the issues by blaming our Wi-Fi even though two of the four cameras function fine, while the others (along with the smoke detector) do not. We were also misled with promises of receiving $4,000 worth of "brand-new equipment" yet the system was faulty within one month of installation.Their product is unreliable, their service inconsistent, and their refusal to acknowledge the malfunction borders on deceptive business practices. We are simply asking to walk away from a broken service that never met the standards we were sold on.

• Review fromEric C

  Date: 05/13/2025

  1 star
  ADT and Safe Haven Security salespeople lied to about a product, customer service, and the option to cancel, and tricked me into signing a contract based on complete lies. During the 30 days cancelation period they completely avoided my attempts to cancel. Avoiding my phone calls and continuously transferring me, putting me on hold and keeping me hold for hours a day (If I had that much time). I first tried cancel almost immediately on one of the first days after partial installation of the system, when the smoke detector kept going off from cooking any little thing and the fire department showed up to my house answer the system's smoke distress call. A completely faulty system, only ever partially installed, absolutely no humanity in the customer service.
  After the 30 day cancelation period expired the began calling me demanding that I continue to pay and threatening to sue me on the grounds that I'm under contract. It is about a year later now and they actually are suing me. This a nightmare. I feel like im being downright scammed by a fraudulent contract.

  Safe Haven Security - ADT Authorized Dealer, Savannah

  Date: 05/14/2025

  Dear Mr ******* I'm so sorry to hear of this and I'm happy to assist. As the Branch Manager for the Savannah, GA office, I'd like to extend our apologies for the issues you've been dealing with. Unfortunately, this post is connected to our office, and from your zip code, it looks like you are located in ********? I'll be reaching out to hear more about your experience, I can't imagine anyone keeping you on hold for hours. I'm hoping you documented any issues.