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Business Profile

Health and Wellness

Precision Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is located in ********, *******. Its name is Precision Wellness, but it maybe another a different Precision Wellness than that listed on your drop-down list.

    Customer Answer

    Date: 06/17/2024

    On 05/08/2024, I visited Precision Wellness, a medical spa operating at ******************************************. I live nearby and had seen that Precision Wellness was advertising medical weight-loss services, including semaglutide injections. I am overweight and in pain from a hip injury, and was encouraged to reduce my BMI before my orthopedist would schedule me for surgery. I went to Precision Wellness to obtain more information and provided blood work and my medical history to their staff. I returned on 05/10/2024 to have a consult with a physician, who reviewed my medical history and labs, which revealed an elevated A1c value (indicating prediabetes). Thus, I was an appropriate candidate for weight loss therapy. I paid $1767 for the labwork and 3 months of weight loss therapy, and received my 1st injection that day. The medication helped reduce my appetite with nominal side effects, and I lost weight. I received a 2nd injection on 05/17/2024. When I went for my 3rd injection, the business was closed with no notice. When I spoke with their employee the following week, she apologized and scheduled me to come in on 06/01/2024 for my next injection. Thus, my 3rd injection of semaglutide was 8 days late.I left several messages the following week trying to schedule my next injection, and finally received a text response from an employee claiming "she had another nurse out" but that she was emailing me some alternatives. Her email proposed switching to self-injectable syringes of semaglutide or sublingual (oral) doses. This was not what I signed up for and I just wanted my money back.I gave Precision Wellness a total of $1,767 and only received 3 injections instead of 12 weekly injections over 3 months.

Precision Wellness is NOT a BBB Accredited Business.

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