Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit card purchases and found that someone purchased this item with my **** credit card. It was in the amount of $19.97. It was listed on my credit card statement as of August 13, 2025. I did not purchase this. I want this item and the amount listed deleted from my credit card statement. I don't know who used my credit card number, or even how they got this.

  Business Response

  Date: 08/14/2025

  Thank you for your message and allowing us to take care of this for you.

  I’ve reviewed your account and can confirm that the charge you saw was for a membership rewards program you enrolled in when placing your initial order, which included a free product as part of the offer. This membership continued automatically each month as outlined during your purchase.

  Your subscription has now been fully canceled, and I’ve issued a refund for the August 13 charge. Please allow 3–5 business days for the refund to post to your account, depending on your bank.

  Customer Answer

  Date: 08/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** *****

  
  

  
  

  
  

   

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought devices from this company for 150$ in dec. Devices did not work and were thrown out. I did not seek refund. Had brain bleeds and have been sick past 6 months. I’m a senior citizen and am furious with being taken advantage of. They have charged me for 6 months approx 19.97 a month and I found this out today. They will not help me , only reach phillipines. They will not connect me w manager. No company to reach in America. I have spent 3 hours on phone trying to deal w this to no avail. Called Amex business but they could only help me cancel any future charges
  
  This is a bogus company that takes advantage of senior citizens and it’s impossible to reach anyone to resolve this.
  I’m furious and would appreciate a call back. It’s not the money but the principal of the matter. They should be put out of business forthwith
  ***** ********

  Business Response

  Date: 06/13/2023

  Dear ******

  
  We're sorry to hear about your initial disappointment, but we can assure you that your product is on its way to you, and our many satisfied customers prove that our site and our advertising are not scams.

  
  Onychom is our own unique development, with technology and design and feel that you won't find anywhere else on the market.

  
  Our developers have worked for years to achieve the right effects, and our team is currently working to get orders from our US warehouse to our customers as quickly as possible.
  We are still within the delivery times listed on our website, but we are aware that we need to speed up to ensure that our service levels are even higher.

  
  Based on the tracking data, you will receive your product within days and we are confident that although you may have a negative impression at first, you will see that we are not a scam, but a company that wants to help customers with nail fungus... also we are optimistic that the product will help heal the target area, so you will think differently about Onychom.

  
  Our customer service team is constantly checking incoming enquiries, you may have felt slower to respond because our colleagues are working Monday to Friday.

  
  Once again, we apologise for the initial inconvenience and ask that once the product arrives you try it out and if you still want a refund afterwards because you are not satisfied, please let us know and we will treat your case as a priority.

  
  Waiting for your kind response,
  Yours sincererly

  Business Response

  Date: 06/13/2023

  Dear ******

  
  We're sorry to hear about your initial disappointment, but we can assure you that your product is on its way to you, and our many satisfied customers prove that our site and our advertising are not scams.

  
  Onychom is our own unique development, with technology and design and feel that you won't find anywhere else on the market.

  
  Our developers have worked for years to achieve the right effects, and our team is currently working to get orders from our US warehouse to our customers as quickly as possible.
  We are still within the delivery times listed on our website, but we are aware that we need to speed up to ensure that our service levels are even higher.

  
  Based on the tracking data, you will receive your product within days and we are confident that although you may have a negative impression at first, you will see that we are not a scam, but a company that wants to help customers with nail fungus... also we are optimistic that the product will help heal the target area, so you will think differently about Onychom.

  
  Our customer service team is constantly checking incoming enquiries, you may have felt slower to respond because our colleagues are working Monday to Friday.

  
  Once again, we apologise for the initial inconvenience and ask that once the product arrives you try it out and if you still want a refund afterwards because you are not satisfied, please let us know and we will treat your case as a priority.

  
  Waiting for your kind response,
  Yours sincererly

  Business Response

  Date: 06/14/2023

  From: "*************" <***********************>
  Date: June 13, 2023 at 11:53:15 PM PDT
  To: ******************
  Subject: Refund notification

  ************* Order #25167   Your order has been refunded Total amount refunded: $194.97 USD   Order summary   USB charger for Onychom×1 Refunded $14.99 Onychom - Antifungal Laser Device×1 Refunded $149.99 Antifungal Laser Enhancer×1 Refunded $29.99   Subtotal $194.97 Shipping $0.00 Taxes $0.00   Total $194.97 USD   If you have any questions, reply to this email or contact us at ***********************

  
  

  Business Response

  Date: 06/14/2023

  From: "*************" <***********************>
  Date: June 13, 2023 at 11:53:15 PM PDT
  To: ******************
  Subject: Refund notification

  ************* Order #25167   Your order has been refunded Total amount refunded: $194.97 USD   Order summary   USB charger for Onychom×1 Refunded $14.99 Onychom - Antifungal Laser Device×1 Refunded $149.99 Antifungal Laser Enhancer×1 Refunded $29.99   Subtotal $194.97 Shipping $0.00 Taxes $0.00   Total $194.97 USD   If you have any questions, reply to this email or contact us at ***********************

  
  

  Customer Answer

  Date: 06/14/2023

  Thank you. I will now stop emailing 

  Please in future if someone is adamant about not wanting to do business ,respect their wishes. 

   

  This was a disaster for both parties concerned. Please delete my email.

  I will no longer disparage your company . Doing the ethical  thing is always the right way to handle business. 

   

  Best

  ***** ******** 

  Customer Answer

  Date: 06/14/2023

  Thank you. I will now stop emailing 

  Please in future if someone is adamant about not wanting to do business ,respect their wishes. 

   

  This was a disaster for both parties concerned. Please delete my email.

  I will no longer disparage your company . Doing the ethical  thing is always the right way to handle business. 

   

  Best

  ***** ******** 

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Ultra WiFi pro extenders and never really got them to work. The reason I am complaining though is that for nearly 3 years now they have been debiting my credit card almost $20 a month. I never had a contract for any charges other than the original cost of the extender. I certainly didn't approve the $700 in charges I have incurred over the past 3 years. I have tried to contact them several times without success.
  I would like to stop the monthly debits to my credit card and would like to get at least 6 months of the back charges refunded. My charges to my ******** ******* are $19.97 a month.

  Business Response

  Date: 08/14/2025

  Due to the time that has passed since this complaint was submitted, we are unable to locate any record of the customers information in our current system. This may indicate that the matter was previously resolved, as all active customer memberships were transferred into a new order system while any cancelled subscriptions were archived in our prior system. Without an active record, we are unable to take further action on this account.
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Ultra Wi-Fi Pro wifi extenders on Nov 11, 2022 for $85.16 US ($118.49 CAN). Since that purchase the company has charged my VISA $19.97 every month for five months until I noticed Their customer service number is a call center that services several businesses. I was told by the "customer service" representative that the purchase of the product included a free trial for a Web TV streaming service that was not cancelled. This was clearly a scripted response and false as the monthly charges began a month later on Dec 11, 2022. Obviously, no free trial here. Not only am I out of pocket for the purchase of the wifi extender product that didn't improve the strength of my wifi signal, I was fraudulently charged ~ $150 CAN.

  Business Response

  Date: 08/14/2025

  Due to the time that has passed since this complaint was submitted, we are unable to locate any record of the customers information in our current system. This may indicate that the matter was previously resolved, as all active customer memberships were transferred into a new order system while any cancelled subscriptions were archived in our prior system. Without an active record, we are unable to take further action on this account.