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Business Profile

Car Dealers

J. C. Lewis Mazda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CX-90PRM+ around February 2024. So far I've had the car a little over a year. Since the Day I purchased the car, it has been in and out of services for Recalls an several other issues. I now believe, I was sold a vehicle that was not thoroughly inspected before selling. On incident occurred when I was on the highway and the car refused to go over 10MPH. This caused the car to dramatically slow down on a highway that had 50mph posted. Thankfully, I did not cause an accident. I am not longer feel confident in the CX90 and I would like assistance from Mazda with getting out of the vehicle without affecting my credit and cotinuing to pay a balance. I've probably driven the car ive had for a year for about 6 months total. However, have made my monthly payment religiously. I just want to be able to get rid of the vehicle that has been causing my family anI so much strife without having to start a new contract With the same vehicle OR it affecting my credit!

    Business Response

    Date: 04/16/2025

    we as a dealer are working with Mazda to try to get this resolved for the customer... *** is awaiting response from ****************** to see what can be done as the dealer doesnt have the ability to do a buy back.

    Customer Answer

    Date: 04/18/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 23208045

    I am rejecting this response because: I believe that the dealership has the ability to "buy back" the vehicle they just refuse to do so. Instead, they recommending for me to do a trade-in where I would be basically paying for two cars, alter my credit and end up with a vehicle that I am not comfortable or safe in. If they are working with Mazda to try and get a solution, I would like this case to stay open until it is finalized.

    Regards,

    ******** *****

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a new **** Explorer ST on the 22nd of October for **** Lewis **** in ******. When we completed the purchase it was dark outside. The next day I noticed severe pai t swirling, a scuff/scratch, and wax run off from the "detail" . It was "detailed" the day we bought it. We let the Dealership know on the 24th. We didn't drop it of because my wife wanted to actually drive her new car before it went to the dealer. The connectivity services in the vehicle didn't work and there was a popping noise in the front end. The vehicle went into the shop on the 29th of October for the paint flaws and mechnical failures. We did not recieve any significant updates until November 6th when they told us the wifi antenna was on back order. The antenna did not fix the issue.We received a call that the vehicle was completed and ready for pick up. When my wife and I arrived it was obvious that the car was not looked over. There was a smudge on the fender, a new scratch on the driver door pillar, and the paint swirling was still present. When we opened the door, the interior smelled like oil/grease. When we told the sales manager, he said it would go away and that it was there because the car say in the shop. We told them we are not accepting the vehicle back. The vehicle was dropped off smelling like a new car, why would I accept it back smelling like that? A** of today, November 22nd, the Dealership is reeling in an attempt to fix their mistakes. Apparently the oil smell is from the cabin air filter, which is a lie. They said the swirling was fixed but don't know if the ceramic coating was re applied. There is still no word as to when or if the vehicle will be to the original condition it was when it left the factory.

    Business Response

    Date: 12/11/2024

    we have ceramic coated this vehicle now 2 times once in house and once from an out side vendor. we also made a repair to the Modem for this customer and it worked for 5 days or so then customer reported back that it stopped working for are trying to resolve the modem issue with **** again. at this time we are at the mercy of the manufacture to get this resolved for the customer.

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used 2014 Nissan Altima from JC Lewis Ford and had everything documented and signed at JCL Mazda. I paid through an auto loan I took out from Navy Federal Credit Union. I only had the car for no more than 5 months before the transmission blew. When I brought up this issue with JCL management, they blew me off. I just needed a car that I could use to get to work and back and now because of this bad car, I won't be able to work my job unless I either pay over $7K for a new CVT transmission to be installed or buy another car and get stuck making payments for two cars.

    Business Response

    Date: 10/18/2023

    I tried to call this client and emailed the client. without sucess. 

    Customer Answer

    Date: 10/19/2023



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because: I have not received a phone call from this business. Any email that was semt was lost during my correspondence between them, my insurance, and my average day to day operations. I would like to receive a phone call with an opportunity to call back if I can't answer in time.


    Regards,


    ******** *******






    Business Response

    Date: 11/09/2023

    Good morning,

     

    The Customer was involved in an accident in September where the vehicle was pulled from a ******, this could have caused internal damage… customer stated that he had no issue with the transmission up until the accident… but we have offered to assist in the replacing of his Transmission where he agreed to pay for the Parts and we would take care of the Labor.

     

    Regards,

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought out my car lease in April 2023. I made the necessary wire transfers and signed all the contracts remotely as I now live in NYC. It’s nearing the end of June, and I have yet to receive my car title. I’ve reached out to the dealership multiple times where the representatives were dismissive about the issue and generally unhelpful. I received an email saying that the title was mailed out on June 5th. I have yet to receive anything. Attempts to contact the dealership have been unsuccessful. It’s nightmarish and overall incredibly unprofessional.

J. C. Lewis Mazda is NOT a BBB Accredited Business.

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