Business ProfileforRent Appeal, Inc.

Let me first start by saying I did not seek this company out. My previous property management company downsized and sold off some rental agreements to lighten their own load. My property was one of the. With that, the only rental agreement in place was from the previous company which Rent Appeal was supposed to still uphold. They did not. On multiple occasions, I reached out to the company to resolve the issue and all they would do is back peddle. This is the reason I choose to leave as soon as my new tenant was in place. The issue: Rent Appeal has charged a monthly fee $50, for the delivery of air filter (A/C package) that was to be charged to the tenant. This was to keep the ** unit in optimal working condition, however, told to me from the previous tenant, new filters were not always delivered. Total for the year $50x12=$600. Another big part of me reaching out to them was their inconsistent charges. I was charged on separate line items to rekey, make new keys, then change a broken lock on the same door. I have yet to receive a response. I was charged 2x within a warranty period to fix the same washing machine. Total $250. I was told I needed to replace the microwave because it was not working although the move out checklist showed it was in working condition. Then once I got a new tenant in place, I was charged 2x (again different line items) to clean the property and "make ready". Total $255.45. I have multiple monthly statements that show I had a balance that would forward to the next month but the following statement magically did not show the balance forward. I have more than a dozen email to both this company, the property manager *********************, front desk *********************, the maintenance coordinator ********, the previous managers- Atl Area Property Magt, and probably 50 or more text message exchanges requesting a call, email, response, clarification, follow up, etc. I am requesting help from the BBB to bring justice and help me resolve my issues! PLEASE HELP!