Business ProfileforNalley Toyota of Roswell

I brought my 2013 Toyota Corolla to the Nalley Roswell ************** on 12/27/23 due to my tire pressure light issue. ************** told me two of my tire pressure sensors malfunctioned, needed two tires replaced and recommended alignment. I agreed to the above. When I went to pay, ****** informed me at the checkout that he and the mechanics just learned that after 3 hrs of working on my vehicle that a 3rd tire pressure sensor malfunctioned. He stated that the ********** closed so he was not able to get the 3rd tire pressure sensor to fix the vehicle. I inquired if he could contact a manager to get access. He stated the managers had left for the day. As I paid the $974.53, I commented I thought that how odd that 2, not 3, of the tire pressure sensors during diagnostic testing could be found to be non-functional. ****** then gave me a convoluted explanation and I would need to return on a different day for them to finish. I scheduled an appointment and then contacted the Service Manager ***** the next day to discuss. He stated that a loaner car would be available to me on 12/29 while service personnel would come pick up my car to bring it to the Nalley ************** pending providing him my insurance and drivers license #. I emailed the above same day and then on Dec 29 after not hearing anything for some time, I called Mo again to find out he actually needed a copy of my drivers license, which I promptly emailed him. At 12:48 PM-12:51pm, ********** calls me to that the car was delayed due to earlier Mo not having a copy of my drivers license, and that if he were to do a loaner car, he was not able to ensure my car would be back by 4PM to me as I requested from Mo on 12/28/23. He stated we could do the swap on 1/3/24 with someone confirming on the evening of 1/2/24 and No one contacted me on 1/2/24 or 1/3. I called on 1/4/24 and 1/5/24 multiple times and no one reached out to me. Given the poor handling, I request a full refund in the amount of $974.53. ****************