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Business Profile

Mailing Services

GoGlobal Post

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for GoGlobal Post's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoGlobal Post has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent package with **** tracking # ********************** in October. It is associated with global post by way of tracking # GPPISP0000779728US. This package has still not been delivered. I elevated this issue to supervisor level on their side with no solution. They keep telling me they are -actively- working with customs to get this package delivered, yet its been more than 2 months! This is unacceptable and I want my money $17.86 back.

    • Initial Complaint

      Date:05/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed a package to ********* on 01/29/2024. It was a personal package with rock specimens. The service charged $25 for an all inclusive shipment to the address in *********. On 04/24/2024 I received an email from GlobalPost saying that I would have to pay a $150 inspection fee to GlobalPost for the package to be released from customs in *********. Thats about what the entire package is valued. The recipient in ********* has not been able to verify anything about the package through Australia Customs. I want delivery or return of the package. Or replacement cost of the package contents.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) On November 16th, 2023 Shipstation charged my paypal account an adjustment of $11.11 with the reference: GlobalPost by ShipStation $11.11 Unjustified Charge. (Manage ShipStation payments Transaction ID ****************** ( Invoice ID *********************************** Purchase details Shipping label from PayPal Shipping powered by ShipStation Total$11.11 2) On November 29th I sent a message to them asking for more information about this charge. 3)THEY RESPONSE READS: Thanks for reaching out to us at the *********************** My name is ****, happy to assist you today. I understand you have some concerns regarding a recent transaction. I'd be happy to take a look into this for you. After taking a look into your account, I can confirm the transaction in question is adjustment-related via GlobalPost. Post Shipment Adjustments can occur for a variety of reasons. Please see below for additional details on this adjustment: Reason for the Adjustment: Incorrect package weight Customer-Assessed Weight: 8 oz Carrier-Assessed Weight: 9 oz Adjustment Amount: $11.11 Adjustment ID: ********** Tracking Number: LV768962522US Adjustment date- 11/16/23 4) MY CONCLUSION: I just noticed that when some one in GlobalPost Processing Facility *************************************************************** attach the CUSTOMS FORM over my domestic shipping label with assessed weight of 8 oz ,this person increase the weight to more than 8 oz to commit fraud charging the difference between what I paid for less than 8 ounces and more than 8 ounces. Please find attached pictures showing that package weighs **** oz exactly and not 9 oz as you said. THIS PEOPLE MUST STOP COMMITTING FRAUD. This is not an isolated case, they do this continually and I am really tired of making these types of claims. I think I'm not the only person affected by this, this fraudulent activity affects large companies that send hundreds of packages. ( I have other 2 charges by $11.11 awaiting for more information from Global Post)

    • Initial Complaint

      Date:10/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly shipped time sensitive orders with global post and they say the orders will be delivered on time. Frequently, they are not and I get customers angry at me. When I try to reach out to global post, they seldom get back to my inquiries via their online form, and my calls to their phone number immediately disconnect. I have a customer's wedding that is tomorrow and ********************** post won't get back to me. If love to know where my package is, if it will be delivered on time, and a full refund of the cost if it won't. They have denied all responsibility before and it ends up making me look bad. I just want to be able to talk to someone and resolve the issue today.

    GoGlobal Post is NOT a BBB Accredited Business.

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