Complaints

This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  601 Bricksteel Ln Garner, NC 27529-9659

  
• 

  50 FLOOR

  561 Brick Church Park Drive Nashville, TN 37207

  
• 

  50 Floor

  3614 Green Park Cir Charlotte, NC 28217-2866

  
• 

  50 Floor

  5525 Cloverleaf Pkwy Valley View, OH 44125-4814

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  50 Floor showed me pics of the flooring I was ordering and it looks nothing like what I ordered. I'm not sure if this was installed incorrectly but it is not what I envisioned for our home as it looks like tiger stripes on my floor. This needs to be resolved and something done about this as this is not acceptable. I have tried to call the install contact to no avail as this is not a good product as they never tried to level the flooring and there are spots where it seems to be popping up.

  

  Business Response

  Date: 02/14/2023

  HI Valued Client,

     Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We apologize for your frustrating experience as this does not live up to our usual standards of customer service. 

  After further research, we have found that your flooring does have characteristics marks that are part of the product; however, we understand this look may not be for everyone and we appreciate the opportunity to make things right.

  We see you and the 50 Floor management team have been in contact and a resolution have been reached. 50 Floor will replace the flooring and absorb the cost of the labor while our client with purchase and choose a new floor.

  Thank you again for allowing us the opportunity to address your concerns.

  Respectfully,

  50 Floor

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All upstairs flooring (except one bathroom) was replaced on April 12-13,2022. On 4/13 I sent the install manager, *******, pictures of damage to a light fixture on 4/12. The installers were onsite and aware at the time it happened and said they would replace the glass cover that was broken. The second issue occurred the night of 4/13 after the install was complete. The company advertises that they move all furniture and upon completion of the flooring, will put furniture back in place. A bed was put back incorrectly which caused the frame to bend and box springs broken. I spoke with ******* and sent pictures of all damage. He said I would receive a call from ******************* a general manager with the company. There were some minor work that still had to be completed and they scheduled to come out once parts came in and those tasks were complete. On May 20th, ****************** (project ******** ***** (installer) came to inspect. An apology was given and I was assured I would receive a refund for the money spent to replace the bed frame, however the light cover was not replaceable because he had never seen that happen before during an install job. I inquired about the refund with ***** on several dates (7/13, 7/18, 8/12) via text and other dates via phone. I received one text response on 7/18 stating Double checking with accounting to make sure they have the request form submitted. Ill update you tomorrow if thats right. I did not receive an update. I have made several attempts and called the online customer service number. They took a message and said someone from the local office would call. I never received return calls. We replaced the frame twice and finally the box springs because it could not be fixed. It is frustrating that they advertise moving furniture as a selling point. Had we know the potential for these issues we would have moved the furniture ourselves. If the company would just stand by their word of making this correct that would be appropriate.

  

  Business Response

  Date: 02/16/2023

  Hi Valued Client,

    Thank you for taking the time to communicate to us why our service did not meet your expectations. We agree this is not acceptable and would like to apologize for the negative experience. 

  We have every desire to address your flooring matters. Our management team is currently reviewing over the details of your concerns to be able to provide the best resolution possible.

  Thank you again for bringing this to our attention. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 19371144
  
  I am rejecting this response because: their response to my calls has always been one that says someone will respond or I will hear back and I get the run around. I will not accept more words but rather need to see action from this company. Its been too many months of chasing them. 
  
  Sincerely,
  
  ****** Peace

  

  Business Response

  Date: 02/23/2023

  A refund of $250.00 has been submitted. Please allow ten to fourteen business days to process to your original form of payment. 

  Thank you again, for bringing this to our attention. 

  Respectfully,

  50 Floor 

  Customer Answer

  Date: 02/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Peace

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had hardwood installed in 2016 and chose 50 floor because of the Lifetime warranty they advertise. When the install day came they had already delivered 3 in wood to the house, but that was the incorrect size, we wanted it to match the 2 inch so they went to the warehouse and got the material. The installed the product that day instead of letting the floor acclimate for a few days. The wood is now warping and we have tried numerous times with calls and emails (with photos) to get a response. We finally got a response today after a year of trying and they say that they only honor 1 year install warranty despite advertising lifetime. It is an install issue, so the manufacturer will not cover the cost and they are now saying that we have to pay to fix their spotty workmanship. They refuse to stand behind their work and are preying on consumers by advertising a Lifetime warranty without backing it up.

  

  Business Response

  Date: 01/30/2023

  Hi Valued Client,

     Thank you for bringing this to our attention. We see an appointment has been scheduled for January 30th with a member of our management team to assess your concerns. 

  Thank you again for your review!

  Respectfully,

  50 Floor

  Customer Answer

  Date: 02/03/2023

  Someone did come out to inspect the issue and send the information to the 50 Floor corporate office.  He stated that they would contact me within **** days, which would put us at expecting a response by 2-9-23.

  

  Business Response

  Date: 02/13/2023

  Our records indicate an appointment has been scheduled for March 13th to have the flooring refinished. 

  Thank you again for bringing this matter to our attention and we look forward to the scheduled appointment. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 02/17/2023

  We do have an appointment scheduled to have the floor refinished and we will see if that remedies the issues we have.  It is important to note that they are still wanting payment to fix the issue that they caused which is unfair.  I am sure that they will lose more than $700 from the reviews I left across multiple platforms and will remain there if I am still required to pay to fix the issues.  I have gotten over 500 views.

  

  Business Response

  Date: 02/27/2023

  We make every effort to exceed all our customers expectations and are regretful that you are unhappy with our resolution but appreciate you sharing your feedback.

  Per your 50 Floor contract we provide a Gold Star One-Year Installation Warranty which consist of: workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service at no cost to you for the first year of your floor. 

  We thank you for bringing your concerns to our attention from your 2016 installation and we look forward to working with you on 3/13. 

  
  

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  50 floor was contracted to come out and replace the floors with a final planking. They did not follow the directions of the manufacture. And the floor has started to separate and has caused injuries to my autistic son. A manager with the company came out and admitted that it was their mistake and then I would hear back. But I never did. Ive had two separate flooring contractors come out and state that the floor was improperly installed. Additionally the manufacturer of the flooring stated they get multiple cars a week from dissatisfied 50 floor customers. They took advantage of my wife when she was single and collected the money and did not complete the job as they had Stated.

  

  Business Response

  Date: 01/27/2023

  Hi Valued Client,

     Thank you for your review and bringing this matter to our attention. Please accept our sincerest apologies for any inconveniences this issue has caused you. 

  It is our understanding that a manager has reached out to you, and we are currently working toward a resolution. 

  Thank you again for your review and giving us an additional opportunity to further address your concerns. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just can't get anyone to come and look at my problems

  

  Business Response

  Date: 01/24/2023

  Hi Valued Client,

     We are happy to assist. May we ask what type of concerns you are experiencing with the flooring? Feel free to also reach out at ************.

  50 Floor

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 12/21/22 to have carpet installed in 3 bedroom, an office all closets, the hall and stairs. My Carpet was installed on 01/11/23 every room upstairs now Makes very loud cracking noise when walking on them. I contacted 50 floors 01/13/23 and sent them videos with the sound I was told that a manager would contact me on Monday the 16th I did not hear from anyone I called 50 floors on Tuesday 17th left a *************** back from ******* in customer service on Wednesday 01/18/23 (I've never received a call from a manager) her response to the issue is unacceptable and I told her that...( My floors were not making any noise before the installation of the new carpet she said it's the subfloor and that I would have to hire a contractor to fix the problem it makes no sense for me to have to pay someone to fix a problem that clearly wasn't there before the carpet was installed..My floors were fine before this....I am not a Happy Customer Right Now..I don't know what the installers were doing when installing but it actually sounded like a construction crew upstairs!!!

  

  Business Response

  Date: 01/25/2023

  Hi Valued Client,

    Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to continue addressing your flooring matters and provide the best solution. We understand while you are in communication with your local 50 Floor office, our management team is currently reviewing the video(s) previously provided for a resolution. 

  Please except a follow up call soon to discuss in further details.

  We sincerely appreciate your business, and we look forward to bringing a resolution to your flooring concerns. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 01/26/2023

  I have not received a follow up phone call with a resolution as of 01/26/23  6:17pm.  I did  received a VM  message on 01/24/23 at 1:13pm from  ******** at 50 floors informing  me that the Videos  I  submitted to ******* would be reviewed that afternoon and I would received a call back,  I've not received a call as of today. So the issue has not been resolved yet. 

  

  Business Response

  Date: 01/30/2023

  Hi Valued Client,

      We are sorry to hear about the challenges you have had during your recent flooring experience; however, we appreciate you bringing this to our attention. A member of our management team, ******** has been unsuccessful in reaching you by phone. Please return our call at ************. We look forward to speaking with you soon.  
  

  Respectfully,
  50 Floor

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/2022, an employee of 50 Floors, ****************** came to our home to give us an estimate on new flooring throughout our entire downstairs. During this meeting, we made it clear to ******* that we needed subfloor repairs, and showed examples of where the sub flooring was broken/needed replaced. He assured us that subfloor integrity was part of the 50 Floors installation process, and that the installers would review the condition of our subfloor and a decision on what the repair would be would be made at the time of installation. He even promised to be present during installation to ensure this happened properly. We paid the $6,500 statement.On 12/6/2022, our new floors were installed. The installation crew demoed our old floor, and replaced the new floor in a matter of hours while we were at work. There was no inspection of the subfloor, no repairs made, and ******* did not oversee the project as promised. Our new flooring is already coming apart and feels like it is floating without any support. On 12/15/22, a *********************** came to inspect the job. He confirmed there was no mention of subfloor on our installation report, and that a mistake was made during the sale. He said he said the job would be redone at cost since it was a mistake was on their end. However, an installation manager came on 12/21/22, and said we need a total subfloor replacement under our already installed flooring, quoted us $3,000+ for materials, and said we need a general contractor to fix the floors entirely as they could not do it. We requested an invoice of materials and waited to hear back to make an informed decision. We have since not heard back from *****, *******, or 50 Floors. Calls to both the individual parties and phone number listed on the website go to voicemail. Because of their mistake, we have to tear up our newly installed $6,500 floors and start over.

  

  Business Response

  Date: 01/04/2023

  Hi Valued Client,
      Thank you for taking the time to bring this matter to our attention. Please accept our sincerest apologies for the inconveniences this has caused you and agree this is not acceptable. We have every desire to continue addressing your flooring matters; therefore, our management team is currently in the process of discussing the best resolution possible. 

  Thank you again, for providing your review and we look forward to speaking with you soon. 

  Respectfully,
  50 Floor

  Customer Answer

  Date: 01/04/2023

  We have already received a personal message from ***************, assistant general manager. In his message, he puts the blame on us and the construction of our home. He claims his sales person and installation team inspected our subfloor and determined our issues to be structural, yet still laid down the floors without expressing these concerns to us. His claims are contradictory to what we were told by him, his salesperson, and the team installing the floors. He also says 50 Floors no longer desires to work with us, despite promising to rectify the situation. 

  

  Business Response

  Date: 01/11/2023

  Hi Valued Client,

     Thank you for taking the time to speak with our regional management team regarding a resolution.

  50 Floor has agreed to repair the subfloor and lay new flooring. 

  We thank you for bringing this to our attention and grateful to you for giving us an opportunity to correct the issues. 

  Respectfully,

  50 Floor

   

• Initial Complaint

  Date:12/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for 50Floors to install 4 rooms of carpet, November 14, 2022. I heard from no one until I reached out the 1st week of December. Surface Construction Grp (I'm guessing the sub-contractor called and arranged installation on December 15th 2022. *** did not deliver the right carpet, did not cut the carpet right, and will not return any calls. I have carpet sitting that they won't pick up, and I no longer trust them to finish the job. I just want a bill for the 2 rooms they did install, so I can hire someone to properly finish the job.

  

  Business Response

  Date: 01/03/2023

  Hi Valued Client,

     We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home.

  After looking into your file, we see you and the 50 Floor management team have been in contact and a resolution has been discussed. Thank you for time and bringing this matter to our attention.

  Respectfully, 50 Floor

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18651382
  
  I am rejecting this response because: although a resolution was discussed, nothing has been done to correct and conclude the situation. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/09/2023

  50 Floor met with our client on 1/06 and agreed to a resolution of a balance that only includes the already installed material and labor. 

  We want to again apologize for the inconveniences this issue has caused you and we sincerely appreciate your time as a resolution has been completed. 

  Please see supporting signed documents. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  50 Floor was supposed to install carpet in one room on 12/26, they cancelled due to weather. Today on the date that the install was suppose to happen I had to call 3 times to find out they wasn't coming to install once again. Mind you out bed is in middle of Livingroom floor and have missed two days of work due to there supposed to be installing carpet. Now they have put me off once again and promised they would install on Thursday 12/29/22. I guess I will have to wait a few more days. But if not some kind of apology for such an inconvenience this has costed me and two days of wages, I will contact attorney general and start dispute.

  

  Business Response

  Date: 12/29/2022

  Hi Valued Client,

      We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home.

  After looking into your file, we see you and the 50 Floor management team have been in contact. Thank you for time and bringing this matter to our attention.

  Respectfully, 50 Floor

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18647495
  
  I am rejecting this response because:

  I am still not happy with 50 Floor. They finally made it to install carpet but the manager in which reached out ******* from ********* office was very short and almost hateful over phone. I will never trust the company again with my home. They don't value customer time at all and since being treated like I have I will not recommend. It was on the company to place a call toe the customer to let me know that the installer wasn't coming the date that he was scheduled to come. Monday was originally scheduled in which due to weather they called promptly and let me know that they wasn't going to make it. I was rescheduled for Tuesday in which after 2 phone calls finally learned that the installer wasn't coming so I had waited over half a day without any type of communication from the company to let me know that the driver was still stranded due to weather or van troubles. 

  I feel like they should give me some money back due to their failure to communicate with me the customer. It has caused me 2 days of unnecessary time adjustments and waisted time. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/03/2023

  Hi Valued Client,

     While working around the weather can be unpredictable at times and adjustments are needed, we completely agree the lack of communication is unacceptable and would like to offer $125.00 compensation as a customer service. 

  Please allow up to ten business days for the refund to reflect towards your original form of payment. 

  Thank you again for bringing this to our attention. Your experience was forward to our management team for review as we continue to improve in areas of our business. 

  Respectfully,

  50 Floor

   

  Customer Answer

  Date: 01/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the services of 50 Flooring for living room at $3000. I was shown a sample of the flooring to be installed. After the floor was installed, I was initially satisfied and installers left. After cleaning up the floor and upon closer inspection, I noticed marks on the floor that looked like tank tracks on planks that were identical printed. As I looked closer I observed a second set of lines that were different from the first lines. These lines are slightly faded but they are wider and larger, like roller tracks and run further down plank. Unlike the tank looking tracks which are compact and run down part of the plank. All marks are evenly spaced and run vertical across the plank. There are also small round marks as well in different areas. I immediately called and explained my issue. For the first several communications by phone pictures were requested. After observing pictures, the representative stated the lines are a characteristic of the floor called tiger striping. I disagreed and started to get treated like my concerns were not valid. There were times phone calls were not returned. A representative was finally sent out to inspect the floor. The rep stated the same thing. "Tiger striping". I disagreed and explained that I had numerous independent people in the business inspect the floor and was told it was a defect. The rep then stated that he would reach out to higher *** about my issue and filled out a complaint form. He stated that he would explain the issue but just wrote tiger striping on paperwork. He stated the order had to be signed by me, which I did. The following day I recieved a call from a rep who stated that the flooring is designed that way and that I signed paperwork from inspector agreeing it was tiger striping. My initial consult nothing was mention about tiger striping and sample piece did not have marking. No offer to show me installed flooring that has tiger striping has been made. They are not honoring guarantee.

  

  Business Response

  Date: 12/22/2022

  Hi Valued Client,

     Thank you for your candid feedback. We're sorry to hear you were less than satisfied with your flooring service experience. After further research,we have found that your flooring does have characteristics marks that are part of the product. Those attractive designs are not a defect but are created to give the floor a more natural look, which in turn, adds beauty and value to your home. 

  While our records indicate you have previously spoken with your local market, a voicemail was left on 12/21, by ********, a member of our management team to discuss your concerns in further detail. When you have a moment, please return her call at ************.

  We have also included signed documents for your viewing indicating material verification prior to the flooring installation along with a certificate of completion. 

  50 Floor also provides a Gold Star One-Year Installation Warranty which consist of: workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required,50 Floor will return and provide that service at no cost to you for the first year of your floor. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18621494
  
  
  I am rejecting this response because: You are showing your true colors as a company on how you treat your customers. That signed document was done after a quick look over of a dusty floor because your workers did not clean up or return the furniture as advertised. It wasn't until I cleaned the floor and got a closer look and saw the imperfections not the quality workmanship of tiger striping. I've done my research. I had floor installers that work in area on rental properties come and look and agree the floor is defective. If you look at your sample there is no tiger striping on your sample. I've researched extensively online and found tiger striping and it looks nothing like what my floor looks like and im not talking about ******************* flooring. How about supplying pics of a few customers floors that have the exact lines my floor has. You've shown that your company is out to rip people off and not correct any issues. Your company has no integrity or proper customer service.
  
  Sincerely,
  
  ***********************
  

  

  Business Response

  Date: 01/03/2023

  Hi Valued Client,

     Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to continue addressing your flooring matters and provide the best solution for a resolve.

  Our records indicate a member of our management team, ******** has left a voicemail to discuss your concerns in further detail. When you have a moment, please return our call at ************ or ************.

  Respectfully,

  50 Floor