Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint details a series of deeply concerning and unacceptable experiences I have had with Hyundai Southtowne Riverdale regarding the service and repair of my vehicle. The timeline below illustrates a pattern of misinformation, negligence, and what appears to be fraudulent behavior.Timeline of Events:* April 7, 2025: I brought my vehicle to Hyundai Southtowne Riverdale for a scheduled oil change and tune-up.* April 9, 2025: Hyundai Riverdale falsified documentation claiming my vehicle was present at their shop on this date.* April 11, 2025: My check engine light illuminated. I immediately returned to Hyundai *********. They advised it might be the fuel tank and stated they would need to keep the car for 5-7 business days for inspection. I requested a loaner vehicle or rental car, both of which were denied.* May 1, 2025: I dropped off my car for the inspection, having made independent arrangements for a rental car.* May 7, 2025: I received a text message (no phone call) stating the inspection was complete and I was being charged $3,500 for a full fuel tank replacement. I was distressed and unsure how I would afford this repair.* May 9 or 12, 2025: I received a call from ****** at Hyundai Riverdale regarding my vehicle. She suggested I contact my insurance company, advise them I "hit something on the road," pay the deductible, and they would cover the repairs. She then claimed, "I know you hit something after April 9th because your fuel tank is now damaged." I unequivocally denied hitting anything. During this call, ****** mentioned a recall on Hyundai Sonatas for fuel tanks, which I had never been informed of. When I questioned why I was being charged if there was an active recall for the exact issue I was experiencing, she stated my car had been previously checked and the fuel tank was fine, thus the repair costs fell to me. She again advised me to contact my ************ be continuedThere is more but everything cant fit

  Business Response

  Date: 07/03/2025

  Customer ****** ***** came into our facility with a concern for the check engine light on. Upon inspection we determined that the customer hit something and caused under carriage damage. We originally requested that the customer seek assistance thru her insurance company based on the under-car damage found. However, we submitted to Hyundai for Good- will assistance. After a couple of days, we received a response stating that Hyundai would cover the repairs per Good- Will assistance. After updating the customer that ********************** would cover the repairs. The customer declined repairs, and had the vehicle towed to another location where the vehicle sat for approximately 2-3 weeks without repairs. The other location did not have a body shop to perform the necessary repairs. We then received a call stating that the customer needed assistance from the other location, that they were not able to perform. We then reached out to the customer to assist and advised her to have the vehicle towed to our Bodyshop for repairs. Once vehicle was received, we then ordered all necessary parts and performed repairs at no cost to the customer. We then called to inform the customer that all repairs had been completed. Only to be told that the customer decided that she did not want to pick up her vehicle. I have attached a copy of the Bodyshop repairs performed on the customers vehicle. 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23547890
  
  I am rejecting this response because:

  May 9 or 12, 2025: I received a call from ****** at Hyundai Riverdale regarding my vehicle. She suggested I contact my insurance company, advise them I "hit something on the road," pay the deductible, and they would cover the repairs. She then claimed, "I know you hit something after April 9th because your fuel tank is now damaged." I unequivocally denied hitting anything. During this call, ****** mentioned a recall on Hyundai Sonatas for fuel tanks, which I had never been informed of. When I questioned why I was being charged if there was an active recall for the exact issue I was experiencing, she stated my car had been previously checked and the fuel tank was fine, thus the repair costs fell to me. She again advised me to contact my insurance.

  May 14, 2025: ******* called again to inquire if my insurance would cover the repairs. I informed her I was on my way to pick up my vehicle because another Hyundai dealership in ****** had agreed to repair my car for FREEdue to the active recall. Upon arrival at *********, I faced pushback but insisted my car be released. I was then charged a $200 inspection fee, which I refused to pay. ****** then gave me my keys and, upon learning I planned to drive the vehicle to ******, stated: "I wouldn't feel right letting you drive this car off the lot and something happening to you. Your vehicle at any moment can blow up due to the fuel tank. It's very dangerous to drive and suggest you get a tow truck." I was appalled, stating that they had allowed me to drive this "unsafe" vehicle for two weeks since April 11th without any warning. I then arranged for a tow truck through my insurance, but Star from Hyundai Newnan ultimately called one for me. I informed ****** that a tow truck was coming.

  
  May 15, 2025: Riverdale submitted a request for the recall, seemingly to prevent Newnan from working on the vehicle, and held my vehicle hostage.

  May 16, 2025: The tow truck driver, ******, arrived at 5 PM and informed me he couldn't find my car or keys. After I called Hyundai finance for assistance, ****** located my car but stated the keys were locked in the body shop. When I spoke to someone from *********, they claimed I had signed paperwork authorizing an inspection and that the repair process had begun. I vehemently denied authorizing any repairs and reiterated that my vehicle was to be released for pickup. They refused to release my car, stating the body shop manager, who had the keys, had left for the day. My vehicle was held hostage.

  May 19, 2025: Star from Hyundai Newnan confirmed my car was now in their possession. The same day, I contacted Hyundai **************** to report fraud, safety violations, and mishandling of customers.

  May 28, 2025: Star from Hyundai Southtowne Newnan informed me that due to Riverdale claiming the recall, Newnan could no longer work on my vehicle, and it would need to be towed back to **********

  
  May 30, 2025: I spoke with my corporate case manager, who assured me arrangements would be made for my vehicle to be repaired at ******. I relayed this to Star.

  
  June 2, 2025: Star advised me that the repairs would still need to be handled by *********, and my car needed to be towed back to them.

  
  June 3, 2025: I informed ******* at ********* that the vehicle needed to be towed from Newnan back to **********
  June 16, 2025: I received a message from ***** stating my car had yet to be towed back to ********* and would be impounded if not retrieved. I followed up with Riverdale, perplexed as to why arrangements hadn't been made in two weeks.

  
  June 20, 2025: My vehicle was finally towed back to ********* for repairs.

  
  June 30, 2025: I called to request a loaner vehicle and rental assistance from *********, both of which were denied, despite my car being with them for two months. I requested to speak with a manager, who then advised a loaner would be available by Friday or Saturday. ******* also informed me that two parts were still needed to begin repairs. Literally 10 minutes later, I received a call from the body shop stating my vehicle was ready. I find this sudden readiness highly suspicious, occurring immediately after my request for a loaner or rental.

  July 1, 2025: I arrived at Hyundai to collect the paperwork but chose to leave the vehicle due to a complete loss of trust in this dealership. The car was previously deemed unsafe to drive, and I do not feel safe driving a vehicle repaired by Hyundai Riverdale. Until the vehicle is checked by a 3rd party body shop. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/07/2025

  It appears that Hyundai performing repairs as a sign of good faith was not enough to satisfy the customer. Please understand that any decisions performed under warranty or good faith is decided by Hyundai. 

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23547890
  
  I am rejecting this response because:
  
  Despite the dealerships eventual completion of repairs, the core legal ***** and damages I have suffered remain unresolved.

  NOTE: I am writing to express my concern regarding a recent service experience. On April 7th, I brought my vehicle in for routine maintenance and was not informed of an active recall concerning the fuel tank.

  Subsequently, on April 11th, the engine light illuminated, prompting my return to the dealership. I was advised that the issue could be related to the fuel tank and was asked to leave the vehicle for 5-7 days for inspection. During this time, my requests for a loaner or rental vehicle were denied. May 1st, I independently made the proper arrangements to secure a rental car, and dropped off my vehicle for an inspection. 
  
  Unaware of the recall's severity, I continued to drive the vehicle for two weeks (April 11th -May 1st) under the impression it was safe. It was only a month later (May 9th - May 11th) that I discovered the vehicle posed a significant safety risk, a fact I now understand Hyundai was well aware of due to the recall.

  Repairs for this recall-related issue were only initiated after the intervention of Southtowne Hyundai Newnan and Hyundai Consumer Affairs. Prior to their involvement, I was being charged for repairs directly related to an active recall for faulty fuel tanks, which was the confirmed issue with my vehicle.
  
  This was not a Good Will repair.
  
  Legal Concerns

  Failure to Disclose a Known Safety Recall
  Southtowne Hyundai Riverdale failed to inform me of a critical safety recall related to the fuel system, even though the vehicle was in their possession for a scheduled oil change. This is a direct violation of the National Traffic and Motor Vehicle Safety Act (49 U.S.C. Chapter 301), which requires disclosure and prohibits return of an unrepaired recalled vehicle.

  Fraudulent Misrepresentation and Insurance Misconduct
  Upon return to the dealership, I was pressured to accept a false narrative that I had caused the damage by running over something. This mischaracterization appeared to be an effort to shift financial liability from Hyundai to my personal insurance. I believe this constitutes intentional misrepresentation and may involve elements of insurance fraud.

  Interference with Right to Seek Independent Service
  I made arrangements to have the vehicle towed to a more trusted dealership. Southtowne Hyundai staff delayed and obstructed this transfer, effectively interfering with my right to obtain service from a provider of my choosing.

  Negligence and Potential Product Liability
  I drove the vehicle for two weeks unaware of the severity of the defect a swollen gas tank with a risk of explosion. A Southtowne Hyundai representative later admitted the car was very dangerous and could have blown up. This amounts to reckless endangerment and potentially opens the door to product liability exposure.

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue with my car began on March 19th which resulted in me having to continuously jump my car each day or everytime I wanted to drive.I took it to the Southtowne Hyundai dealership in ********* on March 22nd and informed them that my car was having to be jumped continuously. ****** ******** took the car and said they would take a look. When the service was over I asked for specific details about the issue and she said they did not know what was draining the battery but that the battery itself was good and just need to be recharged. The very next day on March 23rd I was once again jump starting my car up until April 9th when I took it to ******* of Macon. They informed me that the car would have to stay there for a few days. I got it back on April 11th and they told me that the battery voltage was low and they had to REPLACE my battery, which is unbelievable considering I was just told my battery was in good condition not too long ago. On April 12th the next day once again my car had to be jumped. I took it to the Southtowne Hyundai dealership on April 19th and left it there until April 25th. I asked what was the issue and because they couldnt replicate the problem they told me that they did a draw test and nothing pulled up and that the car was starting up so there was really nothing to be fixed. Ive been in contact with 3 different case workers from ********************* and my case keeps getting passed around. When getting in contact with *** and the ******* of Macon they both informed me that the car was also PREVIOUSLY OWNED which I could not believe considering I was under the impression that it was sold to me BRAND NEW. Not only does no one have an appropriate answer to my car being jumped and then suddenly working which is very concerning, but on top of that I find out that the car was previously owned under someone else. Like I expressed to *** I would like a buyback. The dealership and car are unreliable.

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed $6000.00 more that I was told the car would cost. *********************** OK'ed the $12,600.00 amount I was billed because they belived that I had agreed to pay that amount for the car. I contacted the car dealer and attempted to contact the sales consulant, by phone and by going to the dealership to try to correct the error. I spoke to the manager of the dealership and he told me to talk to the sales person. I've been unable to do that and I think he is avoiding me because to this problem.

  Business Response

  Date: 05/06/2025

   

  I spoke with **** ***** went over the bill of sale . He had ******* in finance charges. there,s no way to sale a 2018 *** for 6k. Not quite sure where the conjusion came in thanks

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23258851
  
  I am rejecting this response because: 

  Alhough Mr. ***** (the manager) told me, during our conversation, that he would never sell a car for $6,900 (the price I was given). However, Mr. ***** did not sell me the car. $6,900 is what I was told the car would cost (i.e. selling price of the car).Plus, even if they  had added a $6,000 (i.e. finance charges) the cars cost, in total,  would still be less than $13,000. Believe me, I had no idea the car would end up costing me over $21,000 during the pay back period.

   The bottom line is that I was either lied to about the selling price of the car or, ************** (the person who sold me the car) made a mistake. My thinking is that because of my age Mr. *** tried to fool me. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Hyundai Sonata Red Hybrid on Jan 23, ****. I drove it home and parked it in the garage. I drove it again on the 28th. I went to drive it on the 29th, and the car sensor said the tire pressure was low, 26 vs 37 on the others.(driver front) I put some air in the tire and went about my day. I get home and come back out, and the tire is flat. It can't be a plug of courses. A donut didn't come with the purchase. It took me a week to get an appointment (thankful I kept my old car). I had to drive there and talk to some one to get the them to understand (2/7/24)I'm told it will cost me ****** for one tire, not including the donut. I used the roadside assistance to have it towed back to the dealership. Hyundai ************* **** GA-85 *********, **. Only to be told by the service technician (she was very helpful ***************************) that my new care tires don't come with a warranty nor was I offered one. They don't have a spare or donut for this car. I had to pay ****** for ONETIRE but the tire I purchased has a warranty. Yet, the other three brand new tires that came with the car don't. I have an aging parent I need to go see about in another state which is the reason I brought the car. I asked **************** could they shop put something together. I dont feel safe getting on the freeway. I would like a reimbursement, a donut or a warranty on all tires .

  Business Response

  Date: 02/19/2024

  My name is ****************************.  *********** Manager here at Southtowne Hyundai Riverdale.  I reached out to the customer and spoke with her.  Explained to her that tires that come on new vehicles do not have any type of Road Hazzard warranty and also that her vehicle does not come with a spare tire but instead an inflator kit.  I also offered to refund some of the money that she paid due to the fact of the confusion and customer satisfaction.  She was very appreciative and accepted that offer.  

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a cash vehicle around $10,000 they a vehicle listed online I was interested in so I went up there and asked to look at it they told me it was in the body shop for minor bumper repair when they pulled the car up for me to test drive it had nu bumper no tail lights a sticker on the windshield saying not for sale and now kind of advertising sticker on the window stating if it for sale or as is or under warranty so I test drove it they told me they are going to fix it and etc. the sale gm promised me if I was to put money down and didnt like the car after they were done working on it that he would gladly give me the refund back that was Friday January 12 of 2024 so I proceeded with a down payment of **** I signed some paperwork but never signed any paperwork stating the total cost of the vehicle and how much I was putting down on the vehicle neither did I get any kind of sales agreement paperwork I have paperwork that was supposed to be in the window of the vehicle informing customers if they vehicle is sold as is or under warranty but neither is checked off also the finance lady who made me sign some paperwork didnt even sign her part of the paperwork so come Tuesday I call the dealership requesting by deposit to be refunded to to not wanting the vehicle anymore and they informed me that they are unable to refund my deposit back and the sales gm said that he know he said I could get it back if I didnt like the vehicle and I told him over the phone ok I am telling now that I do not like the vehicle and would just like my deposit back and go else where and he said they can not do that and its showing on the account as a **** dollar purchase I am not financing the vehicle nor have I taken possession of the vehicle since I went to look at it how can I not get a refund if I never even took possession of the vehicle nor was shown a car fax report informing me if it has even been in any accident or anything now the gm of the store wont return

• Initial Complaint

  Date:01/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen from the dealership 1/12/2024 . I dropped my car off 12/15/2023 . I got the run around about my car and the time limit to be fixed. Eventually my number would not go through on the service side so I called a sales manager 1/11/2024 who informed me someone would call me 1/12/2024 . I received the call at 10:42am that my car was stolen but the engine had arrived . It is 1/17/2024 and I have not spoken to anyone and I have called multiple times for my key to be sent to me or if I can pick up my key . I would also like for my engine to be placed in my car as well as damages paid for due to my car being stolen off of the dealership lot . I had to miss 3 days of work due to this incident . I am very ashamed of Hyundai as they are not a 3rd party company and should have more secure ways to keep the cars that their customers bring to them to service .

  Business Response

  Date: 01/22/2024

  We have no issue following the manufactures process in repairing ************** car, as we get paid to do so. Unfortunately her car along with two others was stolen by thieves from our parking lot a couple of weeks ago, and has not been found or retuned to our dealership. We also informed Ms. ********* of this, and asked her to reach out to her insurance company to file a claim,  as we did with local law enforcement when notified of the theft. Southtowne had here car parked in a fenced in locked parking lot using security cameras upon time of theft. So at this point we cant put an engine in if if it qualifies for getting one from Hyundai because of not having the vehicle. And as far as the key goes she is welcome to come get it whenever she likes.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21, 2023 I went into Southtowne Hyundai for a car. I spoke with ***************** told him wanted to put ***** on a car and my credit is at 500 and I have 2 cars on my credit, he took my information and told me he would have to check in with his manager ***************************. I went back the next day and he told me I need a co-signer. When it came down to sign my paperwork I noticed my name wasnt on any of the paperwork. I asked my mom and my cousin to cosign for me. They put the car in my Cousin name then put my mom as a cosigner. I ask them can they change it. they changed it and put my cousin as the buyer and me as the cosigner. I asked for another change and they insisted the only way they can make this deal work is to do it this way. I have never been a co-signer or used a cosigner for car so I was a bit confused. They argued with me told me I was slow and that I was the one coming in there with bad credit this and that but in reality they mixed up the paperwork. So once it came down to the bank to finance the car the people called me instead of my mom and so I gave them the information to my understanding. The Salesman told me to lie and say I stay at a different address and the car is gonna be at a different address so I failed the interview because the paperwork did not match. I put ***** down and these people have took my car and does not want to refund me my money at all. I have been going back and forth with them and now I really just want to make a police report and do the right thing. I returned the car December 20, 2023 before my 30 day period and they have told my mom theyre charging me for a rental fee. I just want my money so I can go do business elsewhere.

  Business Response

  Date: 01/03/2024

  So after looking over your concerns, it appears you failed multiple interviews with the bank, drove over **** miles, plus we had to restock and reclean a vehicle that you drove for 28 days.  The refund given will be your maximum refund.  If you would have brought the vehicle back with the same miles that it had when it left in the exact condition that it was when you left, we would not be having this conversation. Sorry, we are not a rental car company.  You did sign a bailment agreement and the amount that was kept will not change. Sorry for the inconvenience. 

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of February 2023, I purchased a 2023 Hyundai ****** for my husband from Southtown Hyundai in *********, **. The car came with leather seats that have very tiny perforated holes in them on the left and right side of the seat. In July my husband noticed that the seat had started to come apart at those holes. He took the car to Southtown and they said that he cut the seats. One of the sales persons told him to contact Hyundai National Consumer Affairs. We did and they requested pictures of the seat. We sent the pictures and they concluded the seats were tearing and not cut. We went through two different customer complaints with ********************** National Consumer Affairs. The last case number that we were given is: ********. We have been bounced back and forth with this issue. I spoke to the manager at Southtown, Riverdale ************** and he has sent us back to consumer affairs and consumer affairs has done the same thing. My ultimate goal here is to get the seats reupholstered, replace the vehicle or Southtown can buy the vehicle back. It's a ****** (fees and extended warranty and a trade in included) vehicle. I expressed to ************** how this is just unfair for them not to honor a vehicle that was brand new. We did everything that we were suppose to do and they have not honored a vehicle that has all the warranties that they offer. The seats have gotten worst since our initial complaint. Hyundai National Consumer Affairs told my husband to do what he has to do. They weren't going to fix his seats and informed him to fix the seat himself and send Southtown the bill to pay for the seat. I don't think that's right and I'm exhausted with both Southtown and Hyundai National Consumer Affairs. Please help address this with Southtown. My family has purchased 8 cars from this dealership over the past 5 years one of which they sold us was a lemon and they did not inform us of that until we bought the ****** that they refuse to repair.

  Business Response

  Date: 11/01/2023

  The customer came in on 7/31/23 with a complaint of the seat tearing.  Customer was advised that this was not a warrantable defect.  I have personally reviewed the complaint with pictures supplied from customer.  Based on the pictures and the attached TSB from Hyundai, this is not considered a warrantable defect.  Southtowne is not the manufacturer of the vehicle and we must observe all warranty practices outlined by Hyundai.  We must adhere to the practices and policies Hyundai establishes in regards to warranty repairs and this is clearly the case here.  The customer is free to seek a second opinion from another dealer, which i see the customer has also gone to another dealer for services as well, and not sure if they brought the issue up with them as well.  The best that Southtowne can offer is to split the repair between the customer and the dealership, only due to the vehicle being purchased here,  as a goodwill gesture by the dealership and not Hyundai.  The cost of the repair based on a 50/50 split with the customer would be ******.  The normal repair price to replace the seat cover would be 575.00.  Southtowne should not be held responsible for something that is based on Hyundai's own policy is not a warrantable defect.  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20782649
  
  I am rejecting this response because:
  I didn't purchase the car from the Hyundai manufacturer,  I purchased the vehicle from the seller of Hyundai.  We took the issue directly to both Southtowne Hyundai and Hyundai Consumer Affairs. They have both given us the run around on who is responsible for the repairs. The car had only seven miles on it when we purchased it. It's a brand new vehicle that's not even a year old. It's not the Consumers responsibility to pay for a faulty vehicle. Hyundai isn't honoring their brand and neither is Southtowne Hyundai. The seats tore within 5 months of driving the vehicle.  I don't feel vindicated at all.
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/09/2023

  The problem with the seats is clearly not a warrantable problem per the *** that was attached to this case.  Warranty does not cover outside influence to obvious tears in the seat fabric.  This dealership as well as all others must adhere to the guidelines set forth by Hyundai.  If the problem was a warrantable issue we would gladly replace, however, it is clearly not a warranty issue.  It it were, why was it not done at the dealership customer has been visiting?

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/2023 I paid $1000 down payment on a 2010 ***** Odysee. The car still had the check engine light on but the representative told me not to worry because he will provide a tag. On 10/22/23 the vehicle began smoking and broke down on the highway leaving me stranded. When I returned to the dealership on 10/23/23 ***** told me it was my fault and I had 3 options. Pay $700 For another down payment, $4000 for a new motor, or take a loss altogether.

  Business Response

  Date: 10/25/2023

  The car was purchased "AS-IS" on 10/17.

  When the car was returned the Southtowne is was discovered that the oil pan had been damaged. The oil pan had a hole in it. This caused the oil to leak out. Once the oil leaked out, the engine ran until it broke down. 

  **************** has a "limited extended service contract" that would cover 50% of the repair.

  Another option would be that she trade out of the car. She would need to have a down payment and Southtowne would match that down payment. All this was explained to her on the 25th.

   

  Customer Answer

  Date: 11/01/2023

  Complaint: 20778867
  
  I am rejecting this response because: 

  

  Sincerely,
  
  ************************; 

  Business Response

  Date: 11/01/2023

  The damage that was done to the car while **************** had the car had nothing to do with a check engine light.

  As stated in our first answer, damage was done to the oil pan.

  I can offer her a refund of 50% ($350) 

  Please let me know if this will work. 

  If so, I can mail the refund or she can pick it up Tomorrow.

   

  ****

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been to the dealer twice for a defective fuel injector. The second time the same day the car was picked up the check engine light came on and we brought it back within 10 minutes of pick up. The sales advisor who sold me the car drove it to the back and when he came back said it seems Like another injector problem and the oil. When the car was brought back he said something about a fuel contamination which they should have seen having the car for two days. On Wednesday August 20, 2023 I called for the last service paperwork on the car when we returned after pick up and all other service orders they said they only had the prior three. *** called three times ****** told me she needed to talk to ***** who did the second fuel injector replacement and the guy who serviced the car when we bought it back for the check engine light. I still have yet to receive anything. The head of service does not answer the phone and at this point I need assistance receiving paperwork that should be documented.

  Business Response

  Date: 09/26/2023

  I am forwarding a copy of the repair order from August.  I will forward to the email address on file in our system as well as the email address listed on this complaint.  Not sure what the holdup was but I will address.

   

  Thank you

  ***********************

  Service and Parts Director

  Southtowne Hyundai