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Business Profile

New Car Dealers

Mtn. View Hyundai
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mtn. View Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.




      I am rejecting this response because:

      The Dealership DID NOT buy back the vehicle, it is sitting in my carport at my home. I did also buy a second Hyundai Santa Fe the same week that I purchased the Vehicle in question. The second Santa Fe is in the process of a buy back by Hyundai Motors America due to a failed transmission. As of this date I am getting nothing but lies like this and being bounced back and forth between MTN. VIEW HYUNDAI and HYUNDAI MOTORS AMERICA. I do agree with Hyundai Motors America that it is the responsibility of the dealership to honor the exchange program

      “that was not part of the PDI”. He then said that they would replace the wire harness and would provide a loaner vehicle while my new vehicle is in the service department. I explained that I was not happy with this offer and the vehicle should never have been delivered to any customer.
      I am disappointed that I was never told of the HYUNDAI 3 DAY WORRY-FREE EXCHANGE program (see below) which I clearly qualified for.
      see attached

      On June 3, 2024, I contacted Hyundai Customer Service and was issued a case number (********) After several days/weeks, on July 10,2024, I was given a final offer to settle the case “for customer satisfaction we would like to offer $****** in compensation”.
      After considering the costs for an attorney, and length of time it would take to fight a large company such as Hyundai, I decided to take the offer. However, I want to express my disappointment with MTN. VIEW Hyundai.
      I will be taking my Calligraphy into MTN. VIEW HYUNDAI for “three to five days, maybe longer” to have the instrument panel wire harness replaced by technicians that have never performed this task on a 2024 Santa Fe. I can only imagine the problems that the technicians are going to have, and the problems I am going to have in the future.
      Hyundai has a great warranty and I realize that any future problems will be taken care of, at my inconvenience. I feel that this vehicle should have been exchanged as soon as the dealer was made aware of the problem.

      Business Response

      Date: 09/10/2024

      Hyundai bought his vehicle back under lemon law. The matter is resolved.

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased at 2018 Ford Edge, the next day Daniel my saleman called stating I need to bring the vehicle back for repairs. He stated the service manager would call me. I never received a call from the service manager so I called him several times over 3 days. Finally I spoke with Brian the service manager. He and Daniel stated the parts for my car were in. I dropped my car off on Friday I was told it would be ready on Tuesday. On Tuesday I did not hear from anyone from the dealership. I called several times no one replied. Finally I called and asked for the store manager. I spoke to Dylan. He was able to give me an update on my car. It was not ready they were still waiting on parts. Dylan called me on Friday saying my car was still not ready and he offered me a loaner car. I declined. I finally was able to pick my car up the following Wednesday. I drove my car home it was not repaired it was making a noise and grappling when I made sharp turns. I called the service manager he did not respond. I finally reached out to Dylan again. He told me to bring it back in to be checked. I dropped it off Dwayne was there. He told me the issue with my car was from a recall and I needed to set up an appointment at a ford dealership to have to the recall repaired. I did that. The ford service people found that their was an issue with coolant hose. I reached out Mountain View to get a waiver so that the warranty company would honor the warranty and let ford repair my car. I called many times Dwayne finally called me after the service secretary sent an email to everyone letting them know the problems I was having with my vehicle. I even reached out to Dylan and he did not respond. Ford repaired the recall issue but that did not fix the issue when I make sharp turns I reached back out to Mountain View, they said I would have to take the car to Mountain view ford to have it repaired because he did not have a person that could work on a ford.

      Business Response

      Date: 02/02/2023

      The customer's vehicle was repaired at Mountain View Ford(a separate business) during the time period of 12/5/2022 - 12/12/2022.  The vehicle was not here at our store for repair.  The customer's concerns were verified and the vehicle was repaired properly.  With the vehicle being serviced at a different dealership, and the vehicle was repaired properly, we ask that this complaint be removed.  No further action will be taken.

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