Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request through the portal they have on modification to exterior. I called 3 times leaving messages with no call back. One email I got was just them forwarding the submission stating its pending. I informed them my daughter was evaluated by doctors we have proof its the mold in the house causing her issues and proof of air quality test. No urgency on their end. I get the standard 45days to respond with approval. Contractor has informed me the water is coming in from the stone on exterior entering our dining room. I want vinyl siding up where stone is as this is second round of remediation costing a ton. I expect more from a management group then this when theres immediate safety issues as myself am in property management. I am not waiting 45 days for a response when theres mold sitting in my home right now affecting my kids. A better system on their end needs to be put in place when there is in fact an actual emergency. Huge lack of communication from this company to us homeowners to and from *** here. I need a resolution in 24hours

  Business Response

  Date: 10/28/2024

  We would like to clarify that your request was responded to by email on October 17th, the same day this complaint was mailed by BBB. I am responding today as it was just received in the mail.
  The modification was initially requested on October *******, and was reviewed by the associations architectural control committee.Unfortunately, the requested modification was declined as it is not consistent with the other homes in the community. An email with the attached letter detailing this decision was sent to you at that time. Additionally, our records show that you spoke with the association manager on October 17, 2024. Hopefully,that conversation was helpful.

  Please note that only modifications to the exterior of the home need approval. There is no need to wait to resolve the mold issues inside the home while obtaining approval for exterior changes.

   

  
  

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a part of a community who uses All in One Management as the Property Management Company. We have received no proper notices we were being sent to collections or for the lien that was placed on our home. On June 8th we discovered our pool key stopped working. I called the after hours number that day, I was told that someone should reach out to us soon. On 6-11, I emailed All in One Management to report the pool card issue. They responded back to my husband on the 11th or 12th to inform him we had been sent to collections to talk with Equity Experts. Last night my husband found some correspondence with All in One on 2 property violations we received in the mail, 1 for our neighbor's home, in dispute between June - October 2023. In October they informed us we were already in collections. My husband thought the collections was the $25 a day fine listed on the notice. Since we never received any letters, or certified mail from collections or being sent to collections. On 6-14-2024 we received a statement of Account from Equity Experts, showing collections started on 4-25-23 & a lien was filed on 8-11-23. We have received NO communication other than the emails mentioned above. I was informed yesterday by Equity Experts, All In One has approved filing foreclosure. Again, without any certified notice. We no access to the portal or notices with All in One. I make payment for the dues owed, $991.53, to Equity in good faith. All in One refused to accept payment directly. No collectors fees were paid. I have requested the file be sent back to All in One and all Equity's fees removed, since we were not notified of collections, during collections, or of the lien properly. If not, I will be forced to take action against Equity Experts and All in One for breaching Georgia state laws, like ******* of title in pursuant to the following statute: 24:25. Slander or libel of title to land, generally; elements of action.

  Business Response

  Date: 07/01/2024

  This complaint was received via the US mail on Friday, June 28th,to explain why I am now responding to the letter dated June 20, 2024.

  In addition to the annual invoice statement mailed to the owner for 2023 assessment due, three letters were sent to remind the owners of outstanding assessment and late fee owed.  They were mailed 2/6/23, 3/7/23 and 4/7/23.  The April letter stating it would be turned over for collections is not paid within 10 days. Since there was no response, it was turned over to Equity Experts (EE) for collections. The ********************* (LGC) mailed their initial letter on 4/25/23.  

  After reviewing the documents from this complaint, the $750 fine of 4/29/24 has been removed.  There was a note on file from October 2023 allowing until Spring before additional letters but since the sod issue was cured in the Spring of 2024 the fine has been removed.  Thank you for curing the sod issue.

  There has been no credit reporting or conversation with EE or LGC about foreclosure so it appears there is some misunderstanding with that.    

  I understand a payment has been made to LGG.  Thank you! Please continue your communication directly with LGC regarding the collection.   I have advised them of the fine removal. 

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21878120
  

  Thank you so much for removing the fine. I understand All in One and Equity Experts show letters were sent through the regular mail, however I assure both companies we never received them. Georgia's mail system has made ************* with all of our issues we have been experiencing and the increasing problems it has created across the state. The two notices we sent in on the email from August 7, ************************** the mail that week. They were dated 7/11/2023. We have received no notices from All in One and nothing for the late balance notices. We received nothing at all from Equity Experts, ever. Not until we reached out to All in One about the pool key not working. I just got the first and last letter they mailed out yesterday in email. Prior to being sent to collections, we should have received a letter certified with a demand for payment. Can you show me that my husband or I signed for a certified demand? Prior to a lien being placed we should have received a certified letter for the pre-lien notice and a certified letter for the lien notice. Can you or Equity Experts show that was completed? These are the requirements for the state of ******* to send someone to collections and to file a lien.I did a search through the county clerks office, there was never a lien filed. However, I am being charged $650.00 on 8/11/2023 for lien enforcement. Equity Experts also told me when I spoke to them on 6/19/2024 a lien was filed with no proof and All in One and My HOA had approved foreclosure on my home. Now, they want me to work out a payment plan and charge me all these extra fees and percentages payment plan or no payment plan. A copy of the charges that has been placed on my account was provided in my last complaint. Please refer to that Summary of Account. 

  Please remove my account from collections and contact me directly for payment of the remaining $250 due. /

  Sincerely,
  
  *******' ******

  Business Response

  Date: 07/17/2024

  I understand your frustration regarding the postal delivery issues in *******, particularly this year. I apologize for any inconvenience youve experienced.
  Regarding the collection letters, its important to clarify that sending certified mail is not a requirement for all types of communication.According to the collection company, certified letters are typically used for suit documents, not demands or prior to liens. If you have specific information about a law related to this matter, please provide it, and we will investigate further.
  Regarding the foreclosure concern, there seems to be a misunderstanding. Neither the *** nor the management company has approved foreclosure or a lawsuit on your property. The collection process is still in its early stages, without any imminent legal actions.
  Regarding the lien enforcement charge, I have reached out to Equity Experts and will email you directly when I hear back.
  If you have any additional questions or need further clarification, please dont hesitate to reach out.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21878120
  
  I am rejecting this response because you stated in your last response you would be reaching out to me after reviewing with the collections company. The only direct communication I have received is from the collections company with incomplete information regarding the lien and without the information requested, such as an updated balance. We have only received one balance notice from the collections company on 6/14/2024, which was prior to the payments made in good faith and credits applied. 
  
  Sincerely,
  
  *******' ******

  Business Response

  Date: 08/02/2024

  I received the updated ledger dated 7/31/24 and have forwarded it to your personal emails today.  It includes the fine waiver and your payment.  

  To discuss the possibility of additional fee waivers, including the $650 lien enforcement fee from August 11, 2023, I kindly ask that you contact the collection company directly.

  Please note that all negotiations to settle this collection must be conducted with them directly.

  Your prompt attention to this matter is greatly appreciated, and we hope for a swift resolution.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21878120
  
  I am rejecting this response because:
  Thank you for your response. 
  
  
  They did remove the $750 but did not remove the $125 charged in ***** of this year for the mulch being corrected. I believe through the BBB responses, that was approved to be removed as well. Can you please look into this?
  
  
  My biggest issue is I am not dealing with Equity Experts but Liquid Global. They state that the only people that can remove our file from collections is All in One. All in One states that it is the **** The *** states they have no power over who is sent to collections or who is removed but they would try. Then All in One sends me back to collections. It is a vicious circle that is never ending. Meanwhile, we are still getting charged for communication from Liquid Global that isn't happening. I can prove we have not received letters from them every month, I can prove through my call logs they never called me until June 12th, and I can prove they never filed a lien. It is almost like everyone prefers us to file suit. We did not receive any of the notices from All in One through Equity or Liquid because we are not receiving their letters. I get an email everyday from **** that tells us what mail we will get in our mailbox that day. It is a scanned copy of the envelopes. We are getting fines for unresponded notices that we aren't even getting. The one in ***** is a perfect example as well as the fines from last August. The last notices we received were the ones emailed from July. There is an email chain to support my husband trying to work those out. 
  
  
  I really don't want to **** but it is starting to seem like we have no other option. 
  
  With the payments I made in the amount of $991.53 and with the $750 credit, the principle balance should be $429. However, the principle balance is showing $894.40. This is because the payment for $465.40 on 6/20 isn't being applied to the paid principal balance. 
  
  
  I requested an updated Statement of Account from ******* July 25th and have yet to receive a response. It took me sending a response through the BBB and getting the balance sheet from you to see what the current owed is. Which isn't even correct. Getting accurate information from Liquid Global has been VERY difficult. Again, there was no communication with them until we were informed of the collection from All in One on June 12th. It seems like without All in One's involvement, nothing happens. This is one of the many reasons I am requesting the file be removed from Liquid Global. It has been almost 2 months with very little resolution, but a lot of proof on my end of the non communication during collections. 
  
  Sincerely,
  
  *******' ******

  Business Response

  Date: 08/15/2024

  The recent rebuttal dated August 14, 2024, was emailed to me directly by the complainant on August 6, 2024. I responded on August 10, 2024, to all her issues via her personal email, explaining the distinct roles and authorities of the *** board, management, and collection companies concerning her unpaid balance. I also addressed her concerns about communications, fining, and waivers, clarifying that I do not have the authority to handle these matters.

  I explained that the ledger she received was accurate regarding the payment posting and that the outstanding balance, including collection fees, must be settled with the collection company. I do not have the authority to settle the outstanding balance; this must be done with the collection company. She has been in contact with them.

  Moving forward, this matter needs to be handled with the collection company. I must cease further correspondence. Until a settlement is reached, the collection company will continue to add their fees.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All-in-one management has been the property manager of my ***(POA) since I have been a member of the community (7 years). The property management company does not manage according to the governing documents of the community. This community is governed by Covenants and Restrictions and the state laws. The property management company has behaved in an unethical manner by placing fees and charges on my account and refusing to provide documentation to support these fees. They have not followed the Covenant guidelines as it requires certain steps and procedures be taken prior to placing fees on the account. This includes sending written notification by registered mail detailing the alleged violation. They are also in violation of the Fair Credit Reporting Act by placing disputed and inaccurate information on my credit file. The company has placed over $800 in fees on my account without providing the written documentation and following the process required by the *** to do so. I have made three requests by certified mail to this company with no response. The company placed a $50 fee on my account for a late fee for a leaning mailbox; however, 'leaning mailbox' is not in the community Covenants and my mailbox is in its original position (7 years). The company never mailed the required documentation for this alleged violation. I have made requests for *** financial records as allowed Pursuant to Ga Code 14-3-1602 and I have not received any response. The *** is required to have an annual audit that be made available to property owners upon request. I have sent a request via registered mail and have not received the requested information. As a property management company, they are required to act according to the Covenants of the community and Georgia Property Owner's law. This has not been the case with this company.

  Business Response

  Date: 02/08/2024

  I'm sorry to hear that you are unhappy with our company and the **** We understand you are frustrated about the fees applied to your account. The community association manager responded to each of the emails she received from you on January 29, ****. She provided copies of all the letters supporting the fees. Additionally, the mailbox violation has been closed and the $50 fine removed. She will reach out to your email again to verify if there are any additional questions as she has not recevied a response from you as of yesterday, 2/7.  Thank you.