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Business Profile

Bank

Planters First Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Planters first (*******) neglected to stop payment on an unauthorised $500.00 withdrawal even though a stop payment ($35) was issued 10 months ago.
    The bank refuses to fix the problem
    Now i am out $570

    Business Response

    Date: 10/21/2024

    Concern has been resolved with Customer.  

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a victim of identity theft when I lost my debit card. I filed for a replacement card and a dispute form for fraudulent charges. This was in **** or ****** of 2022. There were charges from a website, "**** ****" for over $300. I had never heard of the site and certainly never visited or purchased anything, but they had my debit card information correct. Please note, my card had been lost. I checked the IP address for the purchases...it was not any of mine. I also noted an unknown email address attached to these charges, that I had never made or have knowledge of. The site **** **** is largely a ************ site, which I have never in my life visited ANY site of this type. In ******** 2022, a charge of $176.98 was debited from my account on my new card ending in ****. The fraudulent charges were linked to the lost card ending in 8551. After numerous complaints and respectful requests to reverse these fraudulent charges, Planter First Bank kept stating that my correct debit card information including the cvc number was correct. I repeatedly told them, I had NEVER made these charges and reminded them that the card was lost, which is why I had to get a new card. They claim I didn't lose the card! I asked them to check my entire history of banking charges and purchases to show I have never purchased ************ services in my life or the entire time my account was opened. They just said my debit card info was a match. A lost card, and as a victim of identity theft, this occurs quite frequently in today's world. NOTE: They did refund a portion of the $300+ charges, but refused to refund the remaining $176.98. All of which were fraudulent charges! This bank did not fight for me or investigate the fake email address or the IP address used, that didn't match any of my IP addresses. I want my $176.98 refunded and for all to know that this bank DOES NOT and WILL NOT stand behind their customers and are too lazy to investigate fraudulent charges.

    Business Response

    Date: 12/19/2022

    Thank you for bringing this matter to our attention.  We have resolved the matter directly with the customer.  

    Thank you again for notifying us. 

Planters First Bank is NOT a BBB Accredited Business.

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