Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  move out instructions not clear, charged for paint batteries filters and blinds that did not exceed normal wear and tear. had out move out date wrong extra utility charges on account not removed prior to move out overall complaints not tended to and work orders unfulfilled for things like water intrusion, mold and mildew, peeling paint please provide itemized list of remaining utilities charged and return security deposit

  

  Business Response

  Date: 09/26/2025

  Upon receiving Ms. ******** complaint, our team promptly reviewed her account and reached out directly to discuss her concerns. In order to reach a mutual resolution, we returned Ms. ******** full security deposit of $2,095.00 and adjusted her account to a $0.00 balance, closing out her account completely. We remained in direct contact with Ms. ******* until she received her refund and final confirmation of the balance adjustment.
  

  While we regret that Ms. ******* experienced frustration during her move-out process, we are pleased to share that we were able to fully resolve her concerns and reached a mutual resolution.
  

  
  

  Customer Answer

  Date: 09/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to formally express my concern regarding the incomplete refund of my security deposit for the rental property located at *************************************** which we vacated on May 13, 2025.Upon move-out, the property was left in clean, well-maintained condition, in accordance with the lease agreement and the move-out checklist provided. I can provide documentation, including a deep cleaning receipt, ********** receipt for new air filters and witness statements, that show the property's condition when I left.However, I received only $1,119.07 of my original deposit of $2,100.00, with $980.93 withheld on the following items that are normal wear and tear (i.e. not caused by our occupancy).$500 interior painting. We did not put anything on the walls and the photos show poor original paint quality as we did not place anything on the walls and most of the photos are above any reach of a person. This is a normal wear and tear item that I am not responsible for.$350 cleaning. We paid for a professional deep clean before moving out. We will be glad to provide it as documentation. The carpet stain was from a hole in the ceiling that took your company several days to repair as we were moving out and they did not cover the hole during the repairs.$16.97 replace air filter. We replaced all of them by purchasing air filters from **********. We will be glad to provide a receipt. No photo was provided of an air filter.We should not be responsible if a sink does not work for which we were charged $50.00. Again, this is a normal repair that your company should handle and it was working when we moved out.I respectfully request the immediate return of the withheld amount. Please consider this letter a formal request for resolution.

  

  Business Response

  Date: 09/26/2025

  We appreciate the opportunity to address the concerns raised by the former resident regarding the property located at ****************************************
  

  After receiving the resident's concerns in June regarding the disposition of their security deposit, our team conducted a thorough review of the file and supporting documentation they provided. On June 27, 2025, we reached out to the resident directly and confirmed that the full security deposit amount of $2,100.00 would be returned. At that time, the resident expressed satisfaction with this resolution.
  

  The full refund has since been processed and returned to the resident, and no further amounts are owed.
  

  We value our residents and strive to handle all move-out disputes in a fair and timely manner. We consider this matter fully resolved as of June 27, 2025.
  

  
  

  Customer Answer

  Date: 09/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting out a property from adoor property and its been awful these first two septic systems keeps coming back up through the toilet and tub with f**** randomly and its mold all on the dry wall and base boards and I have video and photos nobody is answering their phones or helping us I have a pregnant girlfriend and 2 kids at this property

  

  Business Response

  Date: 05/22/2025

  Unfortunately, the repairs Mr. **** described are extensive and will take considerable time to complete. Full rent abatement will be offered until repairs are complete. Automatically posted charges such as late and legal fees will be reversed throughout the duration of these repairs. We have offered to transfer Mr. **** to another property or allow him to terminate this lease without penalty and with a full refund of his security deposit; although those offers have not been accepted, they remain available should Mr. ****** circumstances change.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to contact them for over 5 days now email and calls and no response, we have been renting from them for almost 2 years and since day 1 we had issues with our rent amount being wrong and they need to fix it after I call and email every month. This month we had no response and we had to pay over $100 more in rent and once I paid they email me, saying that they dont owe us money that our rent is $1905 a month and it's not it's $1795 and I have all the prove , how are you telling me i have paid $1905 since we started when its not true i have attached my bank statements as prove .I want my money back to my banking account. This is the worst company I have ever had to deal with . The employees are not train at all .

  

  Business Response

  Date: 05/06/2025

  Please see the attached lease. The rent is very clearly listed as $1,905 per month.

  Customer Answer

  Date: 05/11/2025

   
  Complaint: 23291329
  
  I am rejecting this response because: as we been renting since 2023 and have evwey month paid $1795 and magically on our last month rent before we move out they start charging us more , hmm I thought they had to follow the contract but I will have my lawyer reach out to them with all the information. I hope they are not robbing more of their customers because that's how you lose business. 
  
  Sincerely,
  
  Lotfi Sagai

  

  Business Response

  Date: 05/12/2025

  We have nothing more to add. The lease contract (attached again for BB's reference) is crystal clear as to the rent amount.

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a home through adoor properties, they have continued to add random charges to my rent. As well as signing me up for a gas provider I did not ask for, I live alone and get gas bills of close to 200 dollars for a month. They want me to also pay old gas bills that have already been paid. When paying rent every month since they will not take the gas bill prices off due to it being incorrect or already paid for, i have been paying a flat 60 for gas. The gas bill used to always be ***** dollars, now they have taken out the option to put in a set amount and are requiring i pay the full amount of old gas bills that have been paid and insane high gas bills that are incorrect.

  

  Business Response

  Date: 05/05/2025

  Although gas utility service is required to be in the resident's name per the terms of the lease, the resident never activated gas service. As gas service is considered an essential utility, gas services remained active in the landlord's name and the resident has therefore been billed for gas service their entire lease term. Billing details are available through the Nutiliti portal and app. The resident is encouraged to activate gas services in their own name.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/08/2025

  This is regarding my previous complaint #******** the response was to sign into my gas account, i do not have a login due to not setting up an account. I need ********************** to send me a link to set up a login. I am not paying over 120 dollars for a month of gas when I live alone. That is incorrect

  

  Business Response

  Date: 05/08/2025

  We will have someone reach out to help set up portal access.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one will get back to me about charges being tacked on for water and gas beginning Jan 2025 (lease May *********). There is a water leak causing high bill which is how we realized the water and gas were not in tenants name. When we moved in we followed everything on the move in checklist and even asked if there was anything left and were told no. The property manager said he had to look into it because it was supposed to be in our name. That was the first we had heard of it. Now theyre throwing $300-$600 charges stating water or gas but we have not seen a bill from the actual water or gas company. I dont even know who is in charge of our gas. They keep saying they will get back to me but dont follow up. Also had an issue back in Nov wanted to remove a potentially dangerous leaseholder and no one ever reached out to have them removed. If I was actually in danger of domestic violence I would have been out of luck. Overall horrible management and no clear explanation on paper for these high charges other than ***** saying they changed utility management in January.

  

  Business Response

  Date: 05/05/2025

  Water charges have been removed from the resident's ledger and subsequent bills will also be removed until the leak in question is repaired. We did not note any indications of a gas leak or abnormal gas usage.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the home 3/26/2024. I was moving from out of state , On the day I moved in the home had been broken into damages. I called the ******************* they came out took a report. I tried for two day to get in contact with property manager. The home was not cleaned , damages were done. I paid for home to be re cleaned. There were supposed to a keyless lock pad on the front door when I arrived there was not it was a regular lock with no keys and could not get a Hold of the owners. The police believed it may have been a scam so they contacted the power company to confirm who was the owner. Over the 12months living there my ac went out I reported it after 3days no response I paid to get that fixed was never reimbursed. Now that its 4/11 and my lease was up on 3/9 i have not heard from the property manager in regards to my $1500 deposit, I was told by customer service that the old manager was fired and all the could do is send a request for someone to call me back. This morning i received a call from a stranger stating that she received a call from adoor property and it was a recording of me speaking with customer service in regards to my concerns about my deposit . She recorded the call and sent me the recording I find all of this exhausting, stressful, unprofessional, and unfair. The call recording that was sent to me was indeed me from 4/07 call with adoor customer service and it included personal information, so even this additional situation is very troubling.I have been out of the home over 30days and no response from anyone

  

  Business Response

  Date: 04/14/2025

  We apologize for the negative experiences you've shared from during your time with us. Your deposit has been processed and a statement of deposit accounting will arrive soon if it hasn't already. Any monies owed will be paid within the statutory timeframe.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23193642
  
  I am rejecting this response because: the customer service and ********************************************* have failed to provide a detailed list of what is being charged or subtracted from my deposit of $1500 they stated that the amount that will be returned is only $600. I have made repeated attempts to speak with the property manager and they rejected emails from the previous property manager ******* that I submitted and forwarded to the new property manager of the pre existing conditions when I moved in. I lived in this home for a year with the no children, no pets, alone there is no way that there was $900 in damages

  i had the home professionally deep cleaned carpet cleaned and yard done 

  this is terrible customer service 

  
  Sincerely,
  
  ******* Span

  

  Business Response

  Date: 04/15/2025

  The damages assessed against the deposit are itemized in the documents that were sent to Ms. ***** which are attached here for reference. There are no charges for standard cleaning (cleaning charges are for the fireplace specifically) or for landscaping. There are also charges for rent and utilities that were unpaid at move-out (also shown in the documents attached that were also sent to Ms. ******

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23193642
  
  I am rejecting this response because: I never received the two attachments that the business uploaded and the items listed are not correct on my move in list it states smudges and scratches on walls I have pictures from move in date and email. The fire place was absolutely never used or cut on the maintenance order email even states they came out to assess that. And still no one will call me back.  The move out date is even incorrect . I have repeatedly sent emails and called . The original property manager ******* stated that all my move in information would be listed in email . This is unfair Im being charged 
  
  Sincerely,
  
  ******* Span

  

  Business Response

  Date: 04/16/2025

  Our resident services director will reach out. Please have the photos from move-in referenced in the most recent response ready and we will evaluate them.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23193642
  
  I am rejecting this response because: Im currently still waiting for the issue to be completely resolved, I havent received a call back yet from the property manager which I requested in multiple emails. And its been 6 weeks since Ive moved out of the home and the deposit has not been cleared or refunded yet

  
  
  Sincerely,
  
  ******* Span

  

  Business Response

  Date: 04/23/2025

  The attached was received from Ms **** yesterday in. response to our outreach.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are slumlords. They care nothing about the people in *******, ***********. I have literally been dealing with f**** coming up through my bath tub drains and Adoor refuses to do anything about it. Monthly, Im calling them because the plumbing is clogged. Using drain cleaner and plunger has become an everyday thing. If the drain clears where we can use the toilet, God forbid we have to number 2 . Because well smell it all day because apparently all of our waste sit underneath the house. The drains had been snaked so much that the toilets just leak constantly. Im at my wits end. I have been told by several of the contractors that they have sent that pipes are broken and need to be fixed, But Adoor doesnt want to spend the money.

  

  Business Response

  Date: 04/08/2025

  ********, we're really sorry to hear about these repeated maintenance issues. We're going to conduct an extensive inspection of the sewer lines and address the root causes of these problems. Your property manager will be reaching out soon with additional details.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23166713
  
  I am rejecting this response because: I have been promised a resolution several times in the past. I will be satisfied once I can properly used my bathrooms. I spoke with ****** and I appreciate his efforts, he reviewed all the past incidents with the pictures. He also schedule for a new technician to inspect the lines. The appointment is scheduled for tomorrow 04/09 hopefully they will finally fix the problem. 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 04/09/2025

  We completely understand your frustration. We've directed our vendors to inspect the line past the city connection to ensure any issues on the property side of the connection are identified and corrected. If the problem is on the city side, we will coordinate with them until resolved. Your property manager will be contacting you regarding an appropriate concession for the inconvenience.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23166713
  
  I am rejecting this response because: No one showed up yesterday to assess the problem. I called just this morning to see why & was told that maintenance will be reaching out. Same old song no resolution.  My home still smells like a sewer. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a emergency issue that has not been handled within a weeks time. I have been having to keep my door unlocked to Enter daily.

  

  Business Response

  Date: 04/08/2025

  We sincerely apologize for this unacceptable delay; we do understand that the issue was addressed yesterday evening. We have escalated this issue to your property manager, who will process your requested billing adjustment.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me with false charges the floor was damaged before a move in happen as you see in pictures i do have videos and time/date pictures of the damage in the home prior to a move in. the stove and dishwasher works and they had no electric on when they stated appliances are broken. i have receipts for cleaning and painting done by a outside contractor for the final move out also with videos and pictures . they also tried charging me with a full months rent for two weeks of the month.

  

  Business Response

  Date: 03/26/2025

  Thank you for these photos. Damage charges will be removed and your deposit refund will be adjusted accordingly.

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up when its complete
  
  Sincerely,
  
  ******* ********