Complaints

This profile includes complaints for Crawford & Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Crawford & Company

  5335 Triangle Parkway NW Peachtree Corners, GA 30092

• 

  Crawford & Company

  P. O. Box 921399 Norcross, GA 30092

• 

  Broadspire, A Crawford Company

  100 Connell Dr Ste 2000 Berkeley Hts, NJ 07922-2371

• 

  Crawford & Company - Schaumburg

  1900 E Golf Rd Ste 800 Schaumburg, IL 60173-5033

• 

  Crawford & Co

  1 Forestwood Dr # 202 Pittsburgh, PA 15237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was injured at work on 5/23 and Broadspire is contracted through my employer to handle workers comp claims. I was hospitalized due to my injury and have been placed off work by my doctors since. I am currently waiting to have surgery in November. Broadspire has been beyond difficult to work with from the beginning. I turned all my paperwork into my employer early in regards to my claim and no one from Broadspire reached out to me to investigate or speak with me in regards to my claim. I had to contact my HR on multiple occasions before someone finally contacted around 6/23. My adjuster told me she would send me out a payment for benefits that day and contact my doctors office to start approvals for procedures I needed. The next day my doctors office informed the adjuster contacted them and said my claim was denied. The adjuster wouldnt return my calls and never sent a payment. My claim was actually never denied. I ended up having to hire an attorney. The adjuster and supervisor have continued to responding to her. At one point the supervisor informed my lawyer they would be paying me and wanted to assign a nurse to my case. Neither of these things happened. They did not pay me for 12 weeks and finally sent a check for all my back pay. Now fast forward 6 more weeks and they have no paid me yet again. They have responded once to my lawyer on Monday saying they would be paying me and still have not. They have paid none of my medical bills. They also have refused to respond in regards to approving any procedures. Im currently in eviction court because off there non-payment. Last week I got collection notices in the mail from my insurance company for them due to their lack of communication and inability to approve or pay anything. This has gotten beyond out of hand. It is absolutely bad faith practice trying to drive people to property and not have to pay claims. What do they expect for me to walk on a cane for the rest of my life because I got injured at work.

  Business Response

  Date: 10/16/2024

  
  BBB
  **************************************
  ********************                                                                                      
  
  
  Re:       Insured Name:*********************
              Name of Complainant: ******* ******
              Date of Loss: 5/23/24
              BBB Complaint ID # ********
  
  
  Dear ******* ******,  
  
  Thank you for your letter dated 9/26/24. The Workers Compensation policy of the referenced insured was provided by State National Insurance Company,whose mailing address is ********************************************************Crawford & Company / Broadspire provides claims adjusting services on behalf of ****************, a ************** for State National Insurance Company. In the matter of the consumer complaint of ******* ******, please accept the following response.
  
  This complaint stems from a workers compensation claim incurred by ******* ****** while working for ******************** at their **************************, ******* location. We have investigated this matter and the handling issues raised in the complaint by ******* ****** have been rectified with the employee & her attorney during the adjustment of the claim.
  
  We trust that this response addresses your questions and/or concerns as appropriate. As always, we appreciate the opportunity to serve you. Should you have any further questions and/or additional requirements that we may provide to assist in the completion of your inquiry/investigation, please feel free to contact State National Insurance Companyat ***********************
  
  Very truly yours,
  
  
  ******* E *****, CCLA
  Chief Claim Manager
  *****************************************
  *********************
  
  Cc: ****** ******; ******************************************
        ********* ******;  **********************************************************  

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22341141
  
  I am rejecting this response because: The issues with receiving pay have still not been corrected. As you can see from the attached photo I have only received one week of TTD payments since 8/20. This has become unmanageable for me now. My internet will be shut off this weekend and my phone next week. I have pre-operation testing that needs to be done and I cant even schedule it because I have no money to get there. They have told me lawyer they are investigating the missing pay but its very obvious from my claim page that no other checks have been issued to me. The previous adjuster had said she paid me but she never issued me a check. My lawyer still has not got a response on their investigation into my pay and regular payments didnt even continue this week. They also are still using the wrong address and have given me no information on direct deposit. 
  

  The other issues I do appreciate being addressed. I was assigned a new adjuster and supervisor whom have approved my surgery. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/01/2024

  Thank you for your letter dated October 18, 2024. This will follow our prior response of of October 10, 2024. 
  
  As previously reported, the Workers Compensation policy of the referenced insured was provided by State National Insurance Company, whose mailing address is *******************************************************. Crawford & Company /Broadspire provides claims adjusting services on behalf of ****************, a ************** for State National Insurance Company. In the matter of the consumer complaint of ******* ******, please accept the following response.
  
  This complaint stems from a workers compensation claim incurred by ******* ****** while working for ******************** at their **************************, ******* location. We have investigated this matter, and the issues raised have been rectified with the employee & her attorney during the adjustment of the claim.
  
  We trust that this response addresses your questions and/or concerns as appropriate. As always, we appreciate the opportunity to serve you. Should you have any further questions and/or additional requirements that we may provide to assist in the completion of your inquiry/investigation, please feel free to contact State National Insurance Company at ***********************
  
  Very truly yours,
  
  
  ******* E *****, CCLA
  Chief Claim Manager
  *****************************************
  *********************
  
  Cc: ****** ******; ******************************************
        ********* ******;  ********************************************************** 
  

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A guest booked through Airbnb did major damage to home. Airbnb hired Crawford to send adjuster to home to document and write report. (A detailed report was already sent by contractor). Crawford has failed to send report to Airbnb as of 7/27/24. They visited site on 7/5/24. I was told report would be back to Airbnb no later than 7/19/24 which in my opinion was extremely long when industry standard is 3-5 days. This delay is causing me total loss of my rental and personal use.

  Business Response

  Date: 07/31/2024

  According to the BBB complaint this involves a contract dispute. 
  
  This matter was reported to Crawford as the Guest did not report to the Insured / Host **** leak which caused water damages to the Host/Insured home.  According to the Insured/Host the Guests dog caused additional damages to contents and flooring.
  
  The Host/Insured - *********************** reports:  A guest booked through Airbnb did major damage to home. Airbnb hired Crawford to send adjuster to home to document and write report. (A detailed report was already sent by contractor).Crawford has failed to send report to Airbnb as of 7/27/24. They visited site on 7/5/24. I was told report would be back to Airbnb no later than 7/19/24 which in my opinion was extremely long when industry standard is 3-5 days. This delay is causing me total loss of my rental and personal use.
  
  Response: According to the Field Adjuster, the estimate of damages to the building were completed on July 23, 2024.  The Lead adjuster is waiting for the Host /Insured ******* *** to complete and provide the personal property contents sheet with the for the damaged contents.  Once the completed contents list is provided the Lead Adjuster will forward to Edjusters for an ACV evaluation of each item to forward to our client for review.  The Lead Adjuster is also waiting for the **** Invoice and report regarding the leak from the Host/Insured. 
  

   

  Upon receipt of the outstanding documentation, our office can proceed to resolve this matter.

  
  Please let me know if you have any further questions. 
  
  Thank you
  
  ****************************
  Team Manager -**********/****** Region
  ** License #: *******
  U.S. Loss Adjusting
  Crawford & Company
  Phone:  **************
  Email:  ***************************
  Web:  www.crawfordandcompany.com
  *****************************************

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22053209
  
  I am rejecting this response because: I do not have access to fill out on their documents on sent platform. I have submitted it in writing in person to adjuster and in a follow up  email exactly what they requested. I slso submitted it on airbnb platform. I have called and left messages and emailed and left messages. They failed to send the attachment on the one day I had someone to help . There is no requirement that a customer has to have a  computer and access to these documents.  I have a phone. That's it. Their disregard to ignore multiple attempts to Communicate prior to submitting bbb complaint shows their total disregard for my financial distress. They only care about themselves. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/09/2024

  We regret the consumer is of the opinion this matter has taken too long to resolve.

  Our office has submitted our evaluation to our client for review and we currently are following for their response.

  As soon as we receive any response, we will advise accordingly.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22053209
  
  I am rejecting this response because:
   
  Complaint: 22053209
  
  I am rejecting this response because:
  A detailed 4 page invoice for damage was submitted in June. Dozens of photos and replacement materials were sent. I am a licensed home inspector who is hired to inspect homes and provide detailed reports upto 60 pages delived via email same day to clients. I have 30 years experience as a highly trained union ********* who builds homes for a living. All Crawford had to do was verify the damage occurred and enter information provided into an app. I was told on July 5th that would be done by July 19th. They failed to do this. It's now almost 4 weeks past. 
  Sincerely,
  
  ***********************
  
   
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was considered a total loss over two weeks ago. This company has lied to me everyday about my payment. I already signed the title and POA paperwork. Now theyre even refusing to answer the phone, pay me or anything. For two weeks I heard Im gonna call you with a tracking number for the check by the end of the day.

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company is a fraud. They lied at their customers, and they are the most horrible company you ever have to deal with. They take money take forever to give it to you. They lie and make promises that they cannot keep specially **** he is the worst person .

  Business Response

  Date: 06/25/2024

  The information on this complaint is extremely vague and does not provide specific claim information.

   

  I personally left 3 voice mail messages to this individual with no response.

   

  Can you provide assistance on this?

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident with a **************** truck to which I was found not guilty and **************** was liable for the damages on 2/20/2024. For several weeks I've heard nothing and in the meantime my bumper was falling off. I finally got in contact with someone and they told me that they will get this resolved. More weeks would pass before I've heard anything else and had none of my phone calls returned. They would then call me back telling they are working on it and then not return any of my calls for updates for more weeks. It has been 3 full months since the accident that was no fault of my own and **************** ********* (Broadspire) has dragged this out and had a bad time communicating with me. I've been making car payments that is in an autobody shop that I am not using. I just want to be treated as anyone else would want to be treated and that's fairly. If the roles where reversed I'm sure they would want to be treated fairly as well.

  Business Response

  Date: 06/18/2024

  Better Business Bureau
  ****************************************************************************************************************
  
  RE:*******************************
  
  BBB Complaint No.:   21796437
  Insureds Name:         City **************          
  Carrier:                       ****************** Company
  Policy No.:                  10CSEC74013
  Claim No.:                  190281619-001
  Date of Loss:              2/20/2024
  
  To Whom it may concern,
  
  Thank you for the opportunity to respond to the above-referenced complaint matter involving the insured City ************** and the claimant, *******************************.Broadspire is the third-party administrator handling claims on behalf of ****************** Company and their insured City ************** Broadspire is not an insurance company. In a good-faith effort to resolve this complaint,Broadspire provides the following information for your records.
  
  This matter involves a third-party property damage claim being made under the Commercial Auto policy for City ************** This claim was investigated, and a determination was made to resolve the claim. The repairs were initially assessed in the amount of $1,292.10. We received the first supplement and repairs were assessed in the amount of $2,007.02. A second supplement was received by the shop bringing the total repairs to $2,324.29.   A desk review of the second supplement was reviewed and they agreed with the additional charges.
  
  A supplemental property damage release was forwarded to ********************** to complete.  Upon completion, a payment will be issued to the repair facility. Mr.  ********* remains in a rental vehicle while the repairs are being performed.
  
  Thank you again for the opportunity to address the issues between ******************************* and City Furniture. We trust that the provided information satisfies your inquiry. Should you have any further questions, please do not hesitate to contact the undersigned.
  
  Regards,
  
  *************************
  P.O.Box 14345
  ******************
  Phone:************
  **********************************************
  

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning: Crawford and Company has fake job postings all over the Internet. They are not actual jobs. They use fake listings to scam people into pay for classes. People that are desperate for jobs. To convince people that they should pay for these classes, Crawford promises them spots on their independent adjuster roster. Essentially, during a catastrophe, they draw from people on their roster to help assess and adjust the disasters for the insurance companies they have contracted with. A copy of this will be going to every insurance company I can find.I (the entire class as well) was told that within one week of the completion of the class, we would be emailed links to put us on the Crawford roster. We were not. Three months later and there has still been no attempt at helping me or others from my class get put onto the roster. I was told that I only needed to apply for a job. Another one of my classmates was told that he only needed to do a video interview. We have done everything they have said yet we are still not on the roster. After three months, it's apparent that this is a scam. Their website now has where you can pay monthly or yearly for classes. I have contacted *************************** from onboarding. He is completely incompetent. *************************, the teacher, assured me that he would be on top of this matter. He has done nothing but forward emails . He and *************************** lied to each of our faces when giving instructions and defining how the process worked. He along with two other ladies that were introduced as the "onboarding team". No, we were not promised jobs or deployments. After "training" we were promised to be put on the roster. This never happened for the majority of my class. We would all like to know why we spent 2-3 hours with 3 people from the "onboarding team" if we weren't told we were being onboarded? I would never want to be associated with Crawford going forward and only seek to get my money back for a fake class.

  Business Response

  Date: 06/10/2024

  BBB of *************, ****** & NE *******
  *******************************************************br>Suite 500
  ************************
  
  
  RE:         BBB ID:                                21772163
  Complainant Name:     *************************
  
  We are in receipt of Mr. ******** correspondence dated May 29, 2024.
  
  In the narrative of Mr. ******** complaint, he referenced Crawford and Company has fake job postings all over the Internet. They are not actual jobs. They use fake listings to scam people into pay for classes. People that are desperate for jobs. To convince people that they should pay for these classes, Crawford promises them spots on their independent adjuster roster. Essentially, during a catastrophe, they draw from people on their roster to help assess and adjust the disasters for the insurance companies they have contracted with.
  
  Mr.******** specific complaint is in reference to Crawford Catastrophe.  This is a division within Crawford &Company that provides independent adjusting services to insurers in the event of a natural disaster. 
  
  We respectfully disagree with the allegations presented by the complainant.  ****************** attended an Adjuster Basics Evaluation course from February 12, 2024 February 16, 2024 in ******* ***  Crawford Catastrophe does not guarantee that an adjuster will be deployed. In fact, due to mild weather this winter, the industry has been slow with low volume deployments. To be placed on the roster and considered for deployments, one must go through Crawford Catastrophe onboarding. 
  
  After completing the 5-Day Adjuster Basic Class, an invitation to apply was sent March 4, 2024 to ****************** and all others who attended the class. The link supplied in the email invitation directed him to the *** Careers page Job Listings at Crawford & *** (icims.com), and *** Adjuster job posting as explained in the email he received.
  
  We have confirmed ****************** did not apply to the *** Adjuster requisition as directed.  Our records reflect on March 20, 2024, ***************** did apply to a different position within Crawford Loss Adjusting,Property *********** (requisition 2024-24924). This position has since been filled and the requisition was closed.
  
  The class the complainant refers to was designed to teach General Claims Handling,Policy, File Documentation, Customer Experience and Xactimate Level 2.  Crawford did not promise a job or a deployment from attending the class. 
  
  We regret ****************** had a negative experience however we disagree with has assertions as our information reflects ****************** did not follow in accordance with the invitation of March 4, 2024.
  

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21772163
  
  I am rejecting this response because: The response is not at all factual. Additionally, other people from my class reached out to ***************************, who we were told was going to onboard us, to get help as well and were unsuccessful.

  If what you were saying is correct, why is only one other person from that class on the roster? Additionally, I stated in my response that I was well aware that there was not a job offer or a guarantee for employment. I was well aware of the fact that it would be a potential. The fact that you did not put me on the roster is where you have failed. Only one person from my class has been put on that roster and it is because his father-in-law works for Crawford. It took him three months to get there.
  

  The link that *************************** gave me was not the roster invitation. It was not A an invitation that he sent ***********************, **** received a video interview which is not even part of the process. Even so, **** has not heard anything back in three months after completing the video interview which was not even required. The roster invitation requires drug testing and a background check. Perhaps his incompetence is your problem. It's been five months. If it were not an issue with him, a new link would have been re-issued and we wouldn't be where we are right now. ************************* was also aware and assured me that it would be taken care of. It has not. To make my point even more clear, this email would not have been sent. Perhaps it would have included a link to the roster invitation as well. I'm getting my money back. This is your last chance at the easy way.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/16/2024

  Our position remains unchanged.

  Thank you for your assistance.

• Initial Complaint

  Date:05/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broadspire is contracted by **** Motorfreight to handle workmans comp claims. **** is self insured and Broadspire is the administrator.since filing 3/25/2024 i have not received my correct compensation According to Ohio workmans comp regulations, I should be receiving 72% of my weekly gross minus my hourly wage from being on light duty with employer for the first 12 weeks and 2/3 after that.Weekly gross is determined by your 52 week average prior to injury.My weekly average prior to injury is $1,978 - $400 for light duty = $1,578, 72% = $1,136.16 1st check was $132.73, it was correct because injury happened mid week.2nd check $1080.16 also correct.3rd check $571.93 not correct and I have yet to receive my 4th check for dates 4/11 to 4/17. 2024 I have contacted Broadspire many times and spoke with my claims representative only twice.I explained to her she is doing the math wrong and she still insists she is right and I am wrong.I have three phone numbers for Broadspire and no one returns my calls. I have attempted to reach out to my claims rep supervisor and have not received a response. I have reached out to the Ohio workmans comp bureau self insured division and have not received any responses.I have talked to my employers workmans comp rep and informed them of the issue and was told to contact Broadspire.********************* ************* is my Broadspire rep.*************************** ************* Supervisor

  Business Response

  Date: 05/29/2024

  Our claims office has communicated directly with the complainant on this matter.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance ( home) denial Failure to provide a timely response After repetitive calls, and subsequent Adjuster, where he was literally clueless ******************** , I want them to send a competent adjuster, and not be cancelled subsequently . The amount I seek is conducive with a reputable, educated adjuster Date of loss 1/9/2023

  Business Response

  Date: 05/02/2024

  BBB of *************, ****** & NE *******
  *******************************************************br>Suite 500
  *************************
  
  
  RE:          BBB ID:                                21643094
  Complainant Name:        ***************************
                  Insured:                               ******* and ***********************
                  Insurance Company:       *********************** Company             
                  Policy No.:                           HOM ******* 01
                  Effective Dates:                November 17, 2023 November 17,2024
                  Date of Loss:                      January 9, 2024
                  File No.:                               6600-4374954    
  
  We are in receipt of **************** correspondence dated April 30, 2024.
  
  In the narrative of **************** complaint, he referenced Insurance (home) denial.Failure to provide a timely response. After repetitive calls and subsequent Adjuster, where he was literally clueless for ***************** I want them to send a competent adjuster, and not be cancelled subsequently.  The amount I seek is conducive with a reputable, educated adjuster.
  
  Crawford &Company is not an insurance Company. Crawford & Company is the independent adjusting company retained by *********************** Company to perform a limited task assignment to inspect the damages at ******************************************************************  Our office was requested to prepare an estimate for wind damage to the fascia metal and water damage to the kitchen ceiling. 
  
  We have reviewed our file materials, and we offer the following outline of the limited assignment performed: 
  
  January 19, 2024, our adjuster spoke with **************** to schedule an appointment to inspect the damages.  The adjuster noted this was a two-story roof and a ladder assist would be required.
  
  January 22,2024, the adjuster confirmed an inspection date of January 30, 2024.
  
  January 29,2024, the adjuster received a voicemail from the insured stating they had to cancel the inspection due to a family emergency.
  
  January 31,2024, the adjuster reached out to the insured to reschedule the appointment and left a message at that time.
  
  February 6,2024, the adjuster needed to reschedule the inspection for February 9, ****************************************** the area.
  
  February 9,2024, the inspection was completed.  
  
  February 12,2024, the estimate of damages and report issued to client.  The file was then closed.
  
  We regret we can provide no additional information into this matter; however, our office has had no additional involvement in this matter.
  *****************************, AIC-M,AIM
  Area Manager Field Operations
  Crawford & Company
  U.S. Loss Adjusting
  
  P+ ************ M+ ************
  E *******************************************
  W www.crawfordandcompany.com
  A *****************************************************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent a week at the ************************. Our vehicle sat for a week in the parking garage, yet the night before check out it was stolen. Our vehicle was stolen from The Delta Marriott's SECURED underground parking lot, after midnight. The hotel is secured after hours, and a room key is needed to gain access. Our vehicle was stolen from their SECURED underground parking garage.Seeking reimburstment for travel to get home, as I never would have flown home, I would have preferred to drive. The company has a F rating on your site, and based on my research it appears they deny, deny, deny until you go away. I'm offering another chance to make this right.

  Business Response

  Date: 04/12/2024

  The claims office communicated directly with the consumer on this matter.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22,2024 I was informed that additional information was needed regarding my claim As of today March 20,2024 I have not heard of received any feedback regarding my appeal this has been the most difficult time in my life and the lack of communication and process and procedure is terrible

  Business Response

  Date: 03/22/2024

  Our office has communicated directly with the complainant on this matter.

  Thank you