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Business Profile

Event Center

Letts Party

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business kept my deposit making false claims as to why I didnt deserve my deposit returned. I left the building in great condition. No one was there when I left the building to observe. They instructed me to leave it opened overnight. Only to tell me I would not be receiving my deposit.

  • Initial Complaint

    Date:03/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a 50th Birthday Party for my husband. I was given a contract and told I would need to pay a $300 refundable deposit. Upon booking, I was told I had to remove all trash and decorations which I was okay with. Hours before my event started I was given a list of things I must do, that was never discussed with me before booking my event. The list included the need to clean the bathroom, mop the floors, ensure no food is left on the tablecloths, etc, etc. It was extreme and honestly quite ridiculous. The venue knew we would have food, if people eat there can be stains etc. I explained to them had they given me the list before booking I would have never booked with them! Upon my getting there for set-up it was 2 gentlemen who were late. They didn't have the tables up, no tablecloths laid out or anything. Me, my family and hired staff had to jump in and get that done. That was supposed to be done by the venue. At the end of the venue, we cleared out all trash, removed all decorations, and checked and folded all linens, tablecloths, etc. We also folded all tables and chairs and cleaned the bathroom. We took pics and videos as proof. The gentleman walked with me through the venue and all looked well. I sent an email and I was told it all looked good and that I would receive a refund. Waited 2 weeks and nothing so I emailed again. I was told it was processing. It is going on for a month. I haven't received a DOLLAR from these people. My event was paid in full on 2/5/23. After reading all these reviews I now see they run a scam! I want my money back and nothing to do with this company again.

Letts Party is NOT a BBB Accredited Business.

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