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Business Profile

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First Financial Asset Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for First Financial Asset Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Financial Asset Management, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the text message: First Financial Asset Management, Inc. This communication is from a debt collector and is an attempt to collect a debt, any information obtained will be used for that purpose. Please call ************ or click **************************************** to self-service. Reply STOP to unsubscribe. I have had no prior contacts and believe this to be a potential scam.

      Business Response

      Date: 05/30/2025

      Please see the attached, thank you

      Customer Answer

      Date: 05/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Ewelllindley

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Dispute of Subrogation Claim Cease and Desist Communication Dear First Financial Asset Management,I am contacting you regarding recent text message I received today, May 8, 2025. Ive received stating that a subrogation claim has been assigned to your agency for resolution.I have no knowledge of this claim and am formally disputing the validity of any debt. To date, I have received no written notice, no explanation, and no debt validation regarding this matter.Please consider this email a formal request for validation of the alleged debt, including:The name and contact of the original creditor The basis of the alleged subrogation claim An itemized breakdown of the balance you claim is owed A copy of any documentation bearing my signature or liability Until this information is provided, you are required to cease all collection activities, including text messages, phone calls, or emails.Additionally, please note that I had full insurance coverage at the time of any related incident and my provider has confirmed that all charges were fully covered.I expect written confirmation from your office acknowledging this dispute.Sincerely, *** ******

      Business Response

      Date: 05/14/2025

      Please see the attached, thank you

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company claims to have purchased a debt I owe, but has not responded to my inquiries via the email on their website *************** from my personal email *************************** on the following dates: March 19, 2025, March 21, 2025, April 21, 2025, via emailing the company from the BBB "email this business" option on April 21, 2025, phone (multiple dates), or certified mail I sent them requesting debt validation on March 21, 2025.I received a letter from a law firm, *****************************, stating they represented First Portfolio Ventures (not First Financial Asset Management), and I paid them $100 and set up a payment plan to pay back the original creditor -- LendingPoint. Today, I found out there's a lawsuit against me, and it seems that the agreed-upon payment plan is no longer present in this law firm's payment portal. They also claimed to have mailed me a letter over a year ago that I never received. This account is also not showing on any of my credit reports as an active account/in collections. For the record, First Portfolio Ventures has never contacted me directly either to resolve this issue. I would very much prefer to pay First Financial Asset Management directly and be done with all of this, but according to their website, I need an "Invite Code" to create an account and pay them. However, how am I supposed to have an "Invite Code" from them to create an account and pay if they've never once contacted me directly via mail, email, or phone? Nor did they respond to my request for debt validation that was sent to them via a certified letter with proof of delivery. So I have evidence they did, in fact, receive it from me 30 days ago. I am requesting that First Financial Asset Management respond to me via email or through this site with this "Invite Code" that I need so that I may have the opportunity to close out this account permanently, please. Thank you.

      Business Response

      Date: 04/29/2025

      Please see the attached, thank you

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have receivied multiple texts messages to contact these people. From what I've ve read they are a debt collector. However, I have not received any such notification in my physical mail or on my Email on what it may be for and the reason for the.text or how the debt supposedly came to be is not mentioned at all. Is their any way you can prevent this from continuing or at least resolve this situation?

      Business Response

      Date: 04/28/2025

      Please see the attached, thank you

    • Initial Complaint

      Date:04/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving multiple texts claiming a I have an unresolved debt. However, I have not received any such notification on my physical mail or even my Email and the reason or how the debt supposedly came to be is not mentioned at all . More importantly, they space out the communications between months so it seems like an illegitimate claim. Is their any way you can prevent this from continuing or at least resolve this situation?

      Business Response

      Date: 04/16/2025

      Please see the attached, thank you

      Customer Answer

      Date: 04/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:04/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On both January 4, 2025 and April 3, 2025, I have received text messages from this company, requesting I call their toll free number *************) regarding a debt. I have had NO written communication regarding any debt I owe and I would think I would have in the time between the two calls, if not before the first call. I am not returning this call as I believe it to be a scam. Also, I checked the toll free number and it doesnt seem to be one associated with the real First Financial Asset Management company. How can I stop these calls?

      Business Response

      Date: 04/08/2025

      Please see the attached, thank you

      Customer Answer

      Date: 04/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with First Financial Asset Management **** I do not have a contract with First Financial Asset Management **** They did not provide me with the original contract as requested.

      Business Response

      Date: 04/08/2025

      Please see the attached, thank you

      Customer Answer

      Date: 04/08/2025

       
      Complaint: 23157686

      I am rejecting this response because:
      I ****** ***** ***** do not have any written contract stating I am liable for this debt.
      Sincerely,

      ****** ***** *****

      Business Response

      Date: 04/08/2025

      Please see the attached, thank you

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Dispute of Subrogation Claim Cease and Desist Communication Dear First Financial Asset Management,I am contacting you regarding recent text messages Ive received stating that a subrogation claim has been assigned to your agency for resolution.I have no knowledge of this claim and am formally disputing the validity of any debt. To date, I have received no written notice, no explanation, and no debt validation regarding this matter.Please consider this email a formal request for validation of the alleged debt, including:The name and contact of the original creditor The basis of the alleged subrogation claim An itemized breakdown of the balance you claim is owed A copy of any documentation bearing my signature or liability Until this information is provided, you are required to cease all collection activities, including text messages, phone calls, or emails.Additionally, please note that I had full insurance coverage at the time of any related incident and my provider has confirmed that all charges were fully covered.I expect written confirmation from your office acknowledging this dispute.Sincerely,**** M.P.

      Business Response

      Date: 03/27/2025

      Please see the attached, thank you

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23098587

      I am rejecting this response because:

      Dear BBB and First Financial Asset Management, Inc.
      Thank you for forwarding the response from FFAM. However, their reply does not address my concerns adequately.
      Firstly, I have never had insurance coverage with *****, making this debt claim questionable and unverified. Despite **** stating that documentation was sent, I have not received sufficient proof or clarity regarding the origin, nature, or validity of this alleged debt.
      **** claims to have attempted communication multiple times, yet I have never received an email clearly explaining the situation. The limited communications I received consisted of two ambiguous text messages that provided no specific details regarding the debt and occasional phone calls from numbers that appeared unreliable. Given the lack of clarity and online warnings describing similar situations as spam or scams, responding to such communications seemed risky and inappropriate.
      Their recent letter contained no substantive evidence or details, merely general statements without clear validation of the supposed debt. I request a clear, detailed explanation along with concrete proof of the origin and validity of this debt. Until **** provides genuine verification, I consider this situation unresolved.
      Thank you for your assistance in addressing this matter.
      Sincerely,
      Ins Muoz

      Business Response

      Date: 03/31/2025

      Please see the attached, thank you

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23098587

      I am rejecting this response because: please find attached the response letter.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:03/19/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the text message: First Financial Asset Management, Inc. This communication is from a debt collector and is an attempt to collect a debt, any information obtained will be used for that purpose. Please call ************ or click **************************************** to self-service. Reply STOP to unsubscribe.I have had no prior contacts and believe this to be a potential scam.

      Business Response

      Date: 03/21/2025

      Please see the attached, thank you

      Customer Answer

      Date: 03/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is taking advantage of American's that do not know their rights. FFAM is full of it. Acting like a loan ******. Purchasing debt that can't be validated. Using legal jargon to confuse people and scare tactics to get whatever they want. Please tell them to stop their bs. Delete my name out of their database and every credit reporting agency that they have shared incorrect, fraudulent, wrong, miss leading incorrect to all the credit reporting agencies. I was denied an apartment because of negative, incorrect, half-truths, inaccuracies listed on all of my credit reports.

      Business Response

      Date: 02/28/2025

      Please see the attached, thank you

    First Financial Asset Management, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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