Business ProfileforRinnai America Corporation

Ive had tankless water heater Serial number *********** for a little over (2) years. Ive had problems with this water heater and/or consistent hot water for the entire timeframe mentioned here. This is very sad while service technicians have been here (2) days in a row, still here while writing this complaint.Theyve told me this Rinnai water heater I have is a lemon. We spoke to a very nice service tech named ***** yesterday whom diagnosed the unit, overnighted the parts he said I needed while not having hot water that evening at all. Today, the techs with the nailed parts arrive 5-6 hours ago, still here after installing the parts that didnt fix the unit only to call Rinnai back and speak to a service tech that has zero business trying to help or answer phone calls from techs that told us good luck!The local techs told this Rinnai tech now, the recirculating pump isnt working and Rinnai tech stated the heat exchanger as he seen shouldnt be getting to nearly 200 degrees! It is and he said the unit needed re-flushing although this was just done 3/1/24. After flushing again per his recommendation, heat exchanger still 200 degrees, recirculating pump not working nor no hot water in the home. For all of Rinnais guessing affecting my wallet, not theirs I should be provided a new model brand Rinnai tankless water heater with their provided install and reimbursement for these wrongly guessed fixes by their own **************. Its again sad Im going to be without hot water yet again for my ********** all the while a major safety concern if I tried using thus unit while the heat exchanger is at the degree **** it is. Just unbelievable.