Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DUNWOODY VILLAGE LOCATION I originally went into this facility with high hopes of getting my braces applied on 02/29/2024. The contract was signed, my down payment was taken, and I had my appointment scheduled to have the braces applied the next day. On the day of my appointment I was advised that I needed to get a dental clearance in order to get my braces applied. I had found this odd since this was not mentioned to me before I signed the contract or before my down payment was taken. I went to my dentist the following week to get my form completed and was not cleared due to me needing dental work. I returned this form to the Family Orthodontist ******** Location and notified them that I was unable to proceed due to these reasons and that I would like a refund and for my contract to be terminated. I was told that my refund would process in 3-4 weeks. Here we are on 03/27/24. I receive an email from Family Orthodontics stating that a monthly payment of $195 would be taken from my account. I reached out to ******* and they informed me that their systems are not showing anything in regards to me getting a refund or my contract being terminated. This is very upsetting being that I have been waiting 3 weeks for a refund and nothing was ever processed. I've walked into the location physically multiple times but they refuse to let me speak with a manager!

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DEMAND THE REMAINDER OF MY TREATMENT!! OR I will file in Small Claims Court The date of the last payment transaction was December 30, 2024, I paid $150.00 then I paid $700.00 under the impression and commitment from the office. I paid these extra amounts because, On October 14th, 2023, My mouth and gum were scanned for these 6 trays of Refinement and Refinishing trays to begin on my next visit. **************** and ****** lied!!! the both of them began to shift the ***** on the other.I want my Last 6 ***** DELIVERED for the $850.00, I recently paid the MONIES FOR. I was DENIED the FINAL service on my Invisalign and Coarsed to sign A FORM TO REMOVE Nojoles and or to BEGIN ALL OVER. I REFUSED to sign!!******, in the ************** *************** is very Nasty, and unprofessional. **************** is very condescending and he Lies!.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to reach the billing department for this location multiple times. Today, on my day off, I called and held for over two hours. No one answered my call. I visited the ************** location where services were rendered, and they informed me that the issue was out of their hands, and they refused to provide me with a contact at the corporate office. I found a phone number taped to the side of a printer in their office with an extension. I called that employee who presumably passed on my complaint to her manager. My problem is with a promised adjustment to my account balance since my son opted out of treatment early due to other health issues. The ************** location allegedly submitted a request for proration on my behalf on July 19, 2022, and said that someone would be in touch with me. As of 10/10/2022, no one has reached out, and I cannot get in touch with anyone in the billing department. According to my online financial account, they plan to withdraw the final amount owed from my account on October 19th. I asked them if they could stop that payment from coming out and they told me at the office they could not.