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Business Profile

Used Car Dealers

AutoStar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November ******* I purchased a car from Auto Star, this is a buy here pay her lot. The finance company is ********** **. At the time I purchased the car I already had full coverage insurance. At the end of the sale i was required to have my insurance company send over a binder for proof of insurance. That information was sent showing that I have full coverage. The sales person at the dealership told me it was required that I also purchase there insurance in order for me to drive off. Now fast forward to today 12/19/2023, my car note was due. ******* from ********** told me and since this is the first payment I asked for a break down. While i was given the break down I was told that i was paying an additional $70 for insurance, I told ******* I already have insurance and would like to cancel this one. ******* stated it is NOT REQUIRED TO HAVE DEALERSHIP INSURANCE AS LONG AS I HAVE FULL COVERAGE!!! I called Auto Star with OK finance on the phone and again ******* stated the same thing this is not required. This is unethical and they are doing things to simply bring more money to there business which hurts customers and THEY LIED!!!!! Auto Star needs to pay the additional 70$ portion they lied to me about saying it was required when i already have full coverage!! This is a made up fee that goes directly to the owner. EMBEZELMENT!!!!!!!!

    Customer Answer

    Date: 01/04/2024

    The company has not reached out to me and this has not been resolved!

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